Calderdale Metropolitan Borough Council (25 015 053)

Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Staffordshire County Council (25 007 446)

Statement Closed after initial enquiries Highway repair and maintenance 05-Oct-2025

Summary: We will not investigate this complaint about a hedge which has overgrown over the pavement because there is not enough evidence of fault to justify investigation.

London Borough of Barnet (25 007 228)

Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2025

Summary: We will not investigate this complaint about highway repair charges because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.

Hampshire County Council (25 010 026)

Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2025

Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr X to take the Council to court.

London Borough of Hammersmith & Fulham (25 008 762)

Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2025

Summary: We will not investigate this complaint about the Council not repairing a streetlight on his road. This is because the matter has not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for Mr X.

Essex County Council (25 012 596)

Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2025

Summary: We will not investigate Mrs B’s complaint that her property has been damaged by a Council-owned tree. This is because it is reasonable for Mrs B to take the Council to court.

Cheshire East Council (25 006 381)

Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2025

Summary: We will not investigate Miss Y’s complaint about highway maintenance and road closures near her home. This is because there is not enough evidence of fault to justify investigation.

Surrey County Council (24 019 955)

Statement Upheld Highway repair and maintenance 23-Sep-2025

Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.

Suffolk County Council (25 012 414)

Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Calderdale Metropolitan Borough Council (25 006 352)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s maintenance of gullies and a highway repair. This is because the court is better placed to consider the complaint and given the courts can instruct the Council to take action and we cannot, it is reasonable to expect Mrs X to exercise her right to go to court.