Recent statements in this category are shown below:
Statement Not upheld Highway repair and maintenance 16-Apr-2019
Summary: Mr X complained about delays in the Council repairing the road outside his two properties. We cannot consider whether the Council has been negligent and whether it is liable to pay damages, because only a court can decide that. There is also a legal process
Mr X can use to require the Council to complete any outstanding repairs. We have discontinued our investigation as it is appropriate for Mr X to use the available legal remedies. We could not achieve the outcome Mr X expects.
Statement Not upheld Highway repair and maintenance 03-Apr-2019
Summary: There is no fault in the Council's actions in response to Mr A's reports of vibrations on the road outside his house.
Statement Upheld Highway repair and maintenance 01-Apr-2019
Summary: Mrs X complained about the Council raising the level of the highway surface causing a step at the junction of her driveway. The Ombudsman will not investigate this complaint because the Council has now carried out repair work to Mrs X's satisfaction.
Statement Upheld Highway repair and maintenance 25-Mar-2019
Summary: Mr B complained that the Council failed to take prompt and appropriate action to attend to a blocked drain outside his property. There was fault in the way the Council dealt with the issue. The Council has agreed to offer a financial remedy to Mr B.
Statement Not upheld Highway repair and maintenance 04-Mar-2019
Summary: Mr and Mrs X complain about the way the Council consulted on and approved a road widening scheme to reduce traffic congestion on the road where they live. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Not upheld Highway repair and maintenance 06-Feb-2019
Summary: The Ombudsman found no fault by the Council on Mr P's complaint about it failing to carry out proper repairs to the highway surface and brick culvert running under the entrance to his property. It arranged to jet wash it to clear it but is not responsible for its repair and maintenance. Water entering the ditches mainly comes from fields. There was no evidence the Council carried out works to the culvert or accepted responsibility for it. It carried out some highway repairs.
Statement Not upheld Highway repair and maintenance 30-Jan-2019
Summary: Mrs F complains the Council failed to erect road signs warning of the danger of using a ford river crossing and about the way the Council dealt with her complaint. The Ombudsman has not found fault.
Statement Upheld Highway repair and maintenance 08-Jan-2019
Summary: Mr G complains the Council failed to disclose a legal agreement when he requested copies of documents. He says this meant he received incomplete legal advice. There was fault in the Council's complaint and document handling and this caused Mr G avoidable frustration. But we are satisfied that his legal adviser had knowledge of the agreement when first instructed and so the Council's fault did not cause the injustice he claims. To remedy Mr G's injustice, the Council will make a symbolic payment and take action described in this statement to prevent recurrence.
Statement Not upheld Highway repair and maintenance 21-Dec-2018
Summary: Mr and Mrs X complained the Council unfairly charged them for works carried out to their dropped kerb. The Council was not at fault and charged Mr and Mrs X in line with its standard procedures.
Statement Not upheld Highway repair and maintenance 19-Dec-2018
Summary: Mr F complains he was not notified about the temporary closure of the road his business is on, causing loss of earnings. He also complains the site did not meet health and safety standards. The Ombudsman has not found fault.