Ashfield District Council (26 014 229)

Statement Closed after initial enquiries Highway repair and maintenance 25-Aug-2026

Summary: We will not investigate Mrs X’s complaint about a claim for personal injury. It would be reasonable for her to pursue a claim of negligence through the courts.

Dudley Metropolitan Borough Council (26 003 601)

Statement Closed after initial enquiries Highway repair and maintenance 25-Aug-2026

Summary: We will not investigate this complaint about highway repair because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.

Birmingham City Council (26 014 312)

Statement Closed after initial enquiries Highway repair and maintenance 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about a claim for damage to his motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.

Leeds City Council (26 014 256)

Statement Closed after initial enquiries Highway repair and maintenance 23-Aug-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

Dudley Metropolitan Borough Council (26 013 749)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

Oxfordshire County Council (26 013 614)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to Mr X’s car. Mr X has an alternative legal remedy to pursue a claim of negligence through the courts. For the rest, it is not a good use of resources to investigate complaints about complaint procedures if we decide not to investigate the substantive issue.

Gateshead Metropolitan Borough Council (26 007 430)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Council not taking appropriate action in relation to a damaged grass verge. This is because it is unlikely we would find fault with the Council.

Kingston Upon Hull City Council (26 014 820)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2026

Summary: We will not investigate Mr X’s complaint about road resurfacing works that damaged his car. This is because it would be reasonable for Mr X to take the Council to court to determine liability for the claimed damage. And we would not investigate the linked concerns about officer conduct and complaint handling when we are not looking at the core complaint.

Warwickshire County Council (26 004 092)

Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

London Borough of Bexley (26 013 670)

Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to Mrs X’s car. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.