West Sussex County Council (25 010 850)

Statement Upheld Highway repair and maintenance 28-Apr-2026

Summary: Mr X complained the Council failed to take action in response to his reports of noise and vibration from a speed bump outside his house. We found fault by the Council in not carrying out an agreed action but consider an apology and site visit provide a suitable remedy.

Hampshire County Council (25 021 435)

Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about management of repairs to a local road. This is because it is reasonable to expect Mr X to go to court, and the court is better placed to consider the matter.

Essex County Council (26 001 095)

Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Wirral Metropolitan Borough Council (26 001 214)

Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2026

Summary: We will not investigate this complaint about a council road surfacing programme. There is insufficient evidence of any significant personal injustice to Mr X caused by the Council’s actions which would warrant an investigation.

London Borough of Barnet (25 020 419)

Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council wrongly pursuing him for the cost of repairs to the pavement outside his property. This is because it is reasonable for Mr X to take the matter to the court if he disagrees, he is responsible for the damage.

Bury Metropolitan Borough Council (25 020 448)

Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026

Summary: We will not investigate Mr X’s complaint about the resurfacing work carried out on his road. The courts are better placed to consider the matter.

Shropshire Council (25 019 191)

Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026

Summary: We will not investigate this complaint about highway adoption and maintenance. This is because there is not enough evidence of fault in the Council’s actions to warrant an investigation by the Ombudsman.

Solihull Metropolitan Borough Council (26 001 052)

Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to remove a lighting column and a tree stump from the footway. There is insufficient evidence of any fault by the Council which has caused injustice to Mr X.

Royal Borough of Windsor and Maidenhead Council (25 021 527)

Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request to remove an oil spillage on the road. This is because there is insufficient evidence of fault by the Council to warrant an investigation. Also, the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Cheshire East Council (25 016 632)

Statement Closed after initial enquiries Highway repair and maintenance 22-Apr-2026

Summary: We will not investigate Mr X’s complaint about safety concerns on a road near his home. This is because there is not enough evidence of fault by the Council to justify our involvement.