Surrey County Council (24 019 955)

Statement Upheld Highway repair and maintenance 23-Sep-2025

Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.

Suffolk County Council (25 012 414)

Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Calderdale Metropolitan Borough Council (25 006 352)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s maintenance of gullies and a highway repair. This is because the court is better placed to consider the complaint and given the courts can instruct the Council to take action and we cannot, it is reasonable to expect Mrs X to exercise her right to go to court.

Buckinghamshire Council (25 007 093)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025

Summary: We will not investigate this complaint about highway maintenance because the court is better placed to consider the complaint.

London Borough of Harrow (25 007 180)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025

Summary: We will not investigate this complaint about damage to Mr X’s vehicle which he says results from lack of maintenance of the roads in the area. This is because it is reasonable to expect Mr X to use his right to go to court about the matter.

Devon County Council (25 007 278)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025

Summary: We will not investigate this complaint about Mr X saying that the Council did not clear the debris on a road for four months, as we could not achieve a worthwhile outcome.

Transport for London (25 009 636)

Statement Closed after initial enquiries Highway repair and maintenance 17-Sep-2025

Summary: We will not investigate this complaint about an accident for which Mrs X is claiming compensation for personal injury. This is because it would be reasonable for Mrs X to take the matter to court.

Lancashire County Council (25 012 047)

Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025

Summary: We will not investigate Mr B’s complaint that his property has been flooded due to the Council’s failure to provide adequate highway drainage. This is because it is reasonable for Mr B to take the Council to court.

London Borough of Barnet (25 004 629)

Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council wrongly decided her company was liable for pavement damage. This is because there is not enough evidence of fault in the Council’s decision-making to justify investigating. The courts are best placed to consider any continuing dispute over liability.

Hampshire County Council (25 011 915)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2025

Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because Mr C may pursue his compensation claim by taking the Council to court.