Recent statements in this category are shown below:
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North Northamptonshire Council (25 019 478)
Statement Upheld Highway repair and maintenance 28-Jul-2026
Summary: We have upheld Miss X’s complaint because the Council delayed in cutting back overhanging vegetation on a path near her home. The Council has agreed to write to apologise and make a symbolic payment to recognise her frustration at not being able to access the community.
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Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to determine a claim for damage to Miss X’s vehicle caused by a highway defect. It is reasonable for her to pursue a remedy for negligence in the civil courts.
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Royal Borough of Greenwich (26 010 571)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about a highway repair issue. This is because the Council has resolved the substantive issue and any remaining injustice is not significant enough to warrant investigation.
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Lancashire County Council (26 005 064)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to properly maintain the drains and gullies on his road. This is because Mr X has made a claim against the Council at court and if there are any drains which still remain blocked it would be reasonable for him to apply to the court for an Order requiring it to carry out repairs.
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South Gloucestershire Council (26 011 776)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate Mrs B’s complaint about the Council failing to maintain the roads near her home. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair these roads.
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Manchester City Council (26 011 784)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate X’s complaint about the Council’s maintenance of the highway or claim for damage to his property. X can take these matters to court and it would be reasonable to expect him to do so.
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Plymouth City Council (25 027 731)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jul-2026
Summary: We will not investigate this complaint about the Council charging Mr and Mrs X to complete works to make the highway safe. This is because there is not enough evidence of fault causing significant injustice.
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Statement Closed after initial enquiries Highway repair and maintenance 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s refusal to take formal enforcement action for unauthorised works to the public highway. This is because there is not enough evidence of fault by the Council or to show its actions caused Mrs X significant injustice.
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Devon County Council (26 011 345)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jul-2026
Summary: We will not investigate this complaint about drainage from a public highway causing damage to Mrs X’s property. It is reasonable for Mrs X to take the matter to court.
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Essex County Council (26 011 446)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to Miss X’s motor vehicle. Miss X has a right to take this matter to court and it is reasonable to expect her to do so.