Recent statements in this category are shown below:
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Devon County Council (26 001 377)
Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2026
Summary: We will not investigate Ms X’s complaint about a claim for damage to her car. Ms X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Ms X to use her legal remedy.
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Isle of Wight Council (26 007 497)
Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2026
Summary: We will not investigate this complaint about highway drainage and maintenance because Mr Y has started court action about the matter, the issues could reasonably have been mentioned as part of legal proceedings in a closely related matter and the complaint is late without good reason to exercise discretion to investigate it now.
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Worcestershire County Council (26 012 934)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Hampshire County Council (26 013 049)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Essex County Council (26 003 218)
Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2026
Summary: We will not investigate this complaint about the Council’s use of weedkiller. This is because there not enough evidence of fault by the Council.
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Lincolnshire County Council (26 011 029)
Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s maintenance of a road. This is because it is reasonable for Mrs X to go to court.
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London Borough of Brent (26 011 359)
Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.
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London Borough of Redbridge (26 011 439)
Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.
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Statement Upheld Highway repair and maintenance 05-Aug-2026
Summary: We have upheld Mr X’s complaint about the Council’s mishandling of his application for a brown tourism sign. The Council has agreed to apologise and pay a remedy. It has also agreed to publish the policy within six months.
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Norfolk County Council (26 003 686)
Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2026
Summary: We will not investigate Ms X’s complaint about a Council decision that it will not replace hedging removed during drainage works. There is insufficient evidence of fault to warrant an investigation.