Leicestershire County Council (25 009 157)

Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation.

Wakefield City Council (25 008 123)

Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to do works to a junction near where he lives to help pedestrians, how it made that decision and replied to his complaint. There is not enough evidence of Council fault and insufficient significant personal injustice caused to Mr X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core matters giving rise to the complaint.

Surrey County Council (25 009 139)

Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

Summary: We will not investigate this complaint about highway verge maintenance because the court is better placed to consider to the complaint.

London Borough of Barnet (25 016 504)

Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a Council owned tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

South Tyneside Metropolitan Borough Council (25 013 063)

Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2025

Summary: We will not investigate this complaint about tree root damage as it is reasonable to expect the complainant to resort to court action for the compensation she seeks.

Warwickshire County Council (25 012 790)

Statement Closed after initial enquiries Highway repair and maintenance 30-Oct-2025

Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

Leicestershire County Council (25 016 006)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2025

Summary: We will not investigate Mr B’s complaint that his van was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his claim at court.

Surrey County Council (25 008 938)

Statement Closed after initial enquiries Highway repair and maintenance 22-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to go to court about the matter who are better placed to deal with the complaint.

London Borough of Richmond upon Thames (25 012 111)

Statement Closed after initial enquiries Highway repair and maintenance 21-Oct-2025

Summary: We will not investigate this complaint about damage to Mrs X’s car from hitting a pothole in the road. This is because it is reasonable for Mrs X to pursue her claim for repair costs through the courts.

Birmingham City Council (25 007 822)

Statement Closed after initial enquiries Highway repair and maintenance 20-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to raise the issues with the courts, who are better placed to consider the complaint, and it is not a good use of public resources to investigate complaint handling when we are not investigating the substantive matter.