Somerset Council (25 013 456)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

Surrey County Council (25 011 480)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate Ms X’s complaint the Council made a false accusation against her and then did not handle her complaint properly. This is because any injustice is not significant enough to justify our involvement.

Norfolk County Council (25 013 524)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged and written off. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Sheffield City Council (25 011 675)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jan-2026

Summary: We will not investigate this complaint about action taken by the Council relating to high hedges affecting a highway near Ms X’s home. There is no worthwhile outcome achievable by our involvement.

East Sussex County Council (25 018 636)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jan-2026

Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. It is reasonable to expect Mr X to pursue the matter in court.

Essex County Council (25 017 133)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to properly maintain the public highway. This is because it is reasonable for Mr X to take the matter to court.

Darlington Borough Council (25 021 525)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jan-2026

Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain local roads. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair these roads.

Shropshire Council (25 016 362)

Statement Closed after initial enquiries Highway repair and maintenance 05-Jan-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to maintain the road level and drainage, leading to damage to his property. This is because it is reasonable for Mr X to pursue any claim for repair costs through the court.

Buckinghamshire Council (25 021 657)

Statement Closed after initial enquiries Highway repair and maintenance 05-Jan-2026

Summary: We will not investigate Mrs B’s complaint that she broke her ankle after tripping on a damaged pavement. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Kent County Council (25 012 477)

Statement Closed after initial enquiries Highway repair and maintenance 19-Dec-2025

Summary: We will not investigate this complaint about highway repairs and maintenance works because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.