Suffolk County Council (25 018 428)

Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s actions after he reported a large pothole which damaged his vehicle. This is because the courts are in the best position to decide the main issue complained about.

London Borough of Croydon (25 029 891)

Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Milton Keynes Council (25 016 191)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026

Summary: We will not investigate this complaint about faded road markings. The injustice is not significant enough to warrant investigation.

Norfolk County Council (25 018 099)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

Nottinghamshire County Council (25 029 635)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Trafford Council (25 017 442)

Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2026

Summary: We will not investigate Mr X’s complaint about disrepair to a footpath and related drainage concerns. This is because Mr X has an alternative legal remedy available, which could resolve his concerns, and it would be reasonable to expect him to use it.

London Borough of Haringey (25 022 573)

Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled her personal injury claim and subsequent complaint. This is because we would not be able to separate out a complaint about the process when the substantive matter lies outside our jurisdiction.

Royal Borough of Windsor and Maidenhead Council (25 017 101)

Statement Closed after initial enquiries Highway repair and maintenance 17-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of trees on a highway, and how the Council dealt with Mr X’s complaint. This is because there is not enough evidence of fault to justify investigating.

Devon County Council (25 017 179)

Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2026

Summary: We will not investigate Mrs X’s complaint about highway maintenance. The courts are better placed to consider the matter.

Devon County Council (25 023 215)

Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2026

Summary: We will not investigate this complaint about a retaining wall dispute. This is because it is reasonable to expect Ms Y to go to court about the matter, which is better placed to consider the complaint.