City of York Council (25 006 808)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating, there is another body better placed to consider this complaint, and it is reasonable to expect Mr Y to approach the court about the matter.

Wigan Metropolitan Borough Council (25 012 278)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about roadworks because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

East Riding of Yorkshire Council (25 020 760)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.

Durham County Council (25 020 358)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to undertake work on a footpath. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Barnet (25 012 021)

Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2025

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mrs Y to use her right to go to court about the matter.

London Borough of Redbridge (25 013 483)

Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his car was damaged by a kerb and pavement in front of his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Birmingham City Council (25 020 437)

Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

Hampshire County Council (25 010 504)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025

Summary: We will not investigate this complaint about the Council failing to repair a defective manhole cover. There is not enough evidence of fault in the way the Council has assessed the matter, we cannot achieve the outcome the complainant is seeking, and it is reasonable to expect him to pursue a court remedy.

Essex County Council (25 011 181)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to prune tree branches resting on and striking her roof. This is because there is not enough evidence of fault.

Maidstone Borough Council (25 011 761)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025

Summary: We will not investigate this complaint about street cleanliness because any injustice is not significant enough to justify our involvement.