Lancashire County Council (26 004 188)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to resolve problems with a streetlight. This is because there is insufficient evidence of fault by the Council. We will not investigate the Council’s handling of a Subject Access Request because the Information Commissioner’s Office is better placed to decide this complaint.

London Borough of Haringey (26 008 320)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of an insurance claim for damage to Ms X’s car caused by a pothole in the highway surface. The Council has rejected liability and the courts are better placed to determine whether the claim should be upheld.

Essex County Council (26 016 610)

Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2026

Summary: We will not investigate this complaint about temporary traffic lights. This is because we have decided any injustice is not significant enough to justify our involvement.

Staffordshire County Council (26 014 055)

Statement Closed after initial enquiries Highway repair and maintenance 10-Sep-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

Charnwood Borough Council (26 010 579)

Statement Upheld Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about drainage repair and maintenance because we are satisfied with the actions the council has agreed to take.

Derbyshire County Council (26 015 174)

Statement Closed after initial enquiries Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in consideration of a claim for damages. This is because the main complaint relates to whether the Council is liable for causing that damage. Mr X has an alternative legal remedy available, to pursue a claim of negligence through the courts. Only a court can decide whether the Council was liable and so it is reasonable to expect Mr X to use their legal remedy.

Lincolnshire County Council (26 012 242)

Statement Closed after initial enquiries Highway repair and maintenance 06-Sep-2026

Summary: We will not investigate this complaint about highway repair and maintenance because any injustice is not significant enough to justify our involvement.

Bournemouth, Christchurch and Poole Council (26 014 822)

Statement Closed after initial enquiries Highway repair and maintenance 06-Sep-2026

Summary: We will not investigate this complaint about changes to the layout of a highway. This is because the complaint is made late and I see no good reason to consider it now.

Birmingham City Council (26 008 116)

Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2026

Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.

London Borough of Barnet (26 014 439)

Statement Closed after initial enquiries Highway repair and maintenance 31-Aug-2026

Summary: We will not investigate this complaint about highway repairs because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.