Warwickshire County Council (26 004 092)

Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

London Borough of Bexley (26 013 670)

Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to Mrs X’s car. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.

Essex County Council (25 026 293)

Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026

Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to go to court, which is better placed to consider the complaint.

Stoke-on-Trent City Council (26 013 554)

Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s response to a highways defect because it is reasonable for the complainant to go to court.

Surrey County Council (25 024 516)

Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2026

Summary: We will not investigate this complaint about contact being restricted by the Council because there is not enough evidence of fault to justify investigating or Mr Y’s complaint about highway disrepair because it does not tests set out in our Assessment Code are not met.

West Berkshire Council (26 013 437)

Statement Closed after initial enquiries Highway repair and maintenance 16-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with a complaint regarding a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy. It is not a good use of public resources to investigate complaints about complaint procedures if we are unable to deal with the substantive issue.

Hertfordshire County Council (26 012 656)

Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of a highway drain near Mrs X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Devon County Council (26 001 377)

Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2026

Summary: We will not investigate Ms X’s complaint about a claim for damage to her car. Ms X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Ms X to use her legal remedy. 

Isle of Wight Council (26 007 497)

Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2026

Summary: We will not investigate this complaint about highway drainage and maintenance because Mr Y has started court action about the matter, the issues could reasonably have been mentioned as part of legal proceedings in a closely related matter and the complaint is late without good reason to exercise discretion to investigate it now.

Worcestershire County Council (26 012 934)

Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.