Kent County Council (25 012 477)

Statement Closed after initial enquiries Highway repair and maintenance 19-Dec-2025

Summary: We will not investigate this complaint about highway repairs and maintenance works because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

Surrey County Council (25 010 464)

Statement Closed after initial enquiries Highway repair and maintenance 17-Dec-2025

Summary: We will not investigate this complaint about the Council failing to repair rising bollards at a junction near the complainant’s home. The Council has taken action which is a satisfactory way to address the complaint, and we are unlikely to achieve a more worthwhile outcome.

Wirral Metropolitan Borough Council (25 012 383)

Statement Closed after initial enquiries Highway repair and maintenance 17-Dec-2025

Summary: We will not investigate this complaint about road maintenance because any injustice is not significant enough to justify our involvement.

City of York Council (25 006 808)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating, there is another body better placed to consider this complaint, and it is reasonable to expect Mr Y to approach the court about the matter.

Wigan Metropolitan Borough Council (25 012 278)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate this complaint about roadworks because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

East Riding of Yorkshire Council (25 020 760)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.

Durham County Council (25 020 358)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to undertake work on a footpath. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Barnet (25 012 021)

Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2025

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mrs Y to use her right to go to court about the matter.

London Borough of Redbridge (25 013 483)

Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his car was damaged by a kerb and pavement in front of his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Birmingham City Council (25 020 437)

Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.