Recent statements in this category are shown below:
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Southampton City Council (25 025 429)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate Mr X’s complaint about a damaged road sign. This is because there isn’t enough personal injustice to warrant us investigating further.
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Royal Borough of Greenwich (25 026 508)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to go to court about the matter and the court is better placed to deal with the complaint.
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London Borough of Hillingdon (26 001 540)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate Ms Y’s complaint about the Council’s rejection of her personal injury claim. This is because the courts are best placed to consider her complaint as it centres on a negligence claim.
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Kent County Council (25 024 326)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about how the Council handled her complaint. This is because it is not a good use of public resources to investigate complaints handling alone if we are unable to deal with the substantive issue. The substantive issue relates to liability for damage to property, which is for the courts.
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Milton Keynes Council (26 009 010)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Durham County Council (25 027 189)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate this complaint about the condition of a privately owned pavement. Mr X’s complaint is late and there is no good reason to exercise discretion to investigate it now.
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Cambridgeshire County Council (26 002 239)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026
Summary: We will not investigate this complaint about an accident for which Mrs X is claiming compensation for personal injury. This is because it would be reasonable for Mrs X to take the matter to court.
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Liverpool City Council (26 008 729)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026
Summary: We will not investigate Mr B’s complaint that his home is being damaged because of the Council’s failure to maintain the road outside his home. This is because it is reasonable for Mr B to pursue this matter at court.
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Herefordshire Council (26 008 833)
Statement Upheld Highway repair and maintenance 06-Jul-2026
Summary: We will not investigate this complaint that the Council delayed considering an insurance claim for damage to property. Further investigation would not lead to a different outcome.