Recent statements in this category are shown below:
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London Borough of Barnet (25 021 082)
Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2026
Summary: We will not investigate Mr X’s complaint about an invoice the Council issued. This is because the courts are better placed to consider the issue at the heart of his complaint, that of whether he should have to pay the invoice.
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Cheshire East Council (25 031 984)
Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2026
Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large road defect. This is because it is reasonable for Miss B to take the Council to court.
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Cambridgeshire County Council (25 019 043)
Statement Closed after initial enquiries Highway repair and maintenance 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions during and following footpath maintenance. The Council has apologised and committed to taking action in response to the complaint. And there is otherwise no worthwhile outcome achievable.
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London Borough of Lambeth (25 018 436)
Statement Closed after initial enquiries Highway repair and maintenance 06-Apr-2026
Summary: We will not investigate this complaint about highway repairs. This is because the complaint is late and there are no good reasons to investigate the issues now.
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Statement Closed after initial enquiries Highway repair and maintenance 01-Apr-2026
Summary: We will not investigate this complaint about highway repair works and the Council’s complaint handling. This is because there is not enough evidence of significant injustice to justify our involvement.
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London Borough of Barnet (25 008 117)
Statement Not upheld Highway repair and maintenance 30-Mar-2026
Summary: The Council was not at fault for the way it charged Mrs X for repair works to the highway.
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Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Portsmouth City Council (25 019 744)
Statement Upheld Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for a new street number. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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City of Bradford Metropolitan District Council (25 030 607)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a dangerous pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Essex County Council (25 030 610)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a large pothole. This is because it is reasonable for Mr C to pursue his compensation claim at court.