London Borough of Barnet (25 008 117)

Statement Not upheld Highway repair and maintenance 30-Mar-2026

Summary: The Council was not at fault for the way it charged Mrs X for repair works to the highway.

Medway Council (25 030 774)

Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Portsmouth City Council (25 019 744)

Statement Upheld Highway repair and maintenance 27-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for a new street number. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

City of Bradford Metropolitan District Council (25 030 607)

Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a dangerous pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Essex County Council (25 030 610)

Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026

Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a large pothole. This is because it is reasonable for Mr C to pursue his compensation claim at court.

Nottinghamshire County Council (25 030 353)

Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2026

Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large pothole. This is because it is reasonable for Miss B to take the Council to court.

Essex County Council (25 030 292)

Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Suffolk County Council (25 018 428)

Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s actions after he reported a large pothole which damaged his vehicle. This is because the courts are in the best position to decide the main issue complained about.

London Borough of Croydon (25 029 891)

Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Milton Keynes Council (25 016 191)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026

Summary: We will not investigate this complaint about faded road markings. The injustice is not significant enough to warrant investigation.