Devon County Council (25 019 817)

Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about two phone calls with a Council officer. This is because it is unlikely a further investigation by this office could add to the response already provided via the Council’s own investigation of the first phone call. We will not investigate Mr X’s complaint about the second phone call because it has not yet been considered via the Council’s complaints procedure.

Lancashire County Council (25 020 022)

Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026

Summary: We will not investigate this complaint about the width of cycle lanes along roads Dr X uses. There is not enough evidence of fault by the Council to justify our involvement.

Surrey County Council (25 024 431)

Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026

Summary: We will not investigate this complaint about damage to private property. This is because the courts are better placed to consider the complaint.

London Borough of Croydon (25 030 385)

Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026

Summary: We will not investigate Miss B’s complaint that the Council is failing to maintain the road where she lives. This is because it is reasonable for Miss B to apply to court for an order requiring the Council to repair the road.

Salford City Council (25 031 891)

Statement Closed after initial enquiries Highway repair and maintenance 20-Apr-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s refusal of his flooding damages. This is because it is reasonable for Mr Y to pursue his damages claim at court.

Dudley Metropolitan Borough Council (26 000 377)

Statement Closed after initial enquiries Highway repair and maintenance 20-Apr-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to safely manage works to the highway. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Buckinghamshire Council (25 015 819)

Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026

Summary: We will not investigate Mr Y’s complaint about highway maintenance. This is because the court is in the best position to decide whether the Council has met its legal duty to maintain the highway.

Derbyshire County Council (25 020 072)

Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s actions in maintaining the highway and resulting property damage. This is because it would be reasonable for Mr X to serve notice on the Council and take the matter to court.

Oxfordshire County Council (25 027 862)

Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s alleged failure to maintain the pavement near her home. This is because it was reasonable for Miss X to take the matter to court.

Royal Borough of Greenwich (25 031 913)

Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by some fly tipped material which the Council had failed to remove from the highway. This is because it is reasonable for Mr B to pursue his compensation claim at court. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.