Lancashire County Council (25 012 047)

Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025

Summary: We will not investigate Mr B’s complaint that his property has been flooded due to the Council’s failure to provide adequate highway drainage. This is because it is reasonable for Mr B to take the Council to court.

London Borough of Barnet (25 004 629)

Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council wrongly decided her company was liable for pavement damage. This is because there is not enough evidence of fault in the Council’s decision-making to justify investigating. The courts are best placed to consider any continuing dispute over liability.

Hampshire County Council (25 011 915)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2025

Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because Mr C may pursue his compensation claim by taking the Council to court.

Wakefield City Council (25 005 909)

Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

Devon County Council (25 005 202)

Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025

Summary: We will not investigate Ms X’s complaints about the Council’s decision that a highway serving her property does not require repairs, and how it communicated its decision. The law allows Ms X to take the core highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her repairs complaint outside of our jurisdiction. There is insufficient evidence of fault in the Council’s communication of its decisions, nor sufficient significant personal injustice stemming from this issue, to warrant us investigating.

Wiltshire Council (25 005 416)

Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council destroying his plants by spraying his boundary wall with weedkiller. This is because we could not achieve any worthwhile outcome for Mr X.

Surrey County Council (25 005 687)

Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025

Summary: We will not investigate this complaint about prior notification of roadworks because the courts are better placed to consider the issue.

Suffolk County Council (25 012 731)

Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025

Summary: We will not investigate Ms B’s complaint that her car was severely damaged after hitting a large pothole. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

Cumberland Council (25 007 316)

Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to properly repair a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Hertfordshire County Council (25 010 111)

Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by an overhanging tree branch. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.