London Borough of Harrow (25 005 532)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026

Summary: We will not investigate this complaint about damage to a grass verge and how the Council handled the complaint. This is because we are unable to add to the Council’s response and an investigation would not lead to a different outcome.

Herefordshire Council (25 016 085)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about the obstruction of the highway. This is because Mr X has approached the courts about the matter, and we cannot investigate complaints about the start of court action or what happened in court.

West Northamptonshire Council (25 027 891)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026

Summary: We will not investigate Mr C’s complaint about the Council’s management of repairs to a local road. This is because Mr C has not suffered a significant personal injustice as a result of the alleged fault.

Essex County Council (25 028 839)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court if needed. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.

Kent County Council (25 012 854)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026

Summary: We will not investigate this complaint about highways repairs and maintenance. The court is better placed to consider the complaint, and it is reasonable to expect Ms X to exercise her right to go to court.

Darlington Borough Council (25 015 338)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026

Summary: We will not investigate Mr X’s complaint about highway maintenance. This is because the courts are better placed to consider the matter.

Essex County Council (25 027 746)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026

Summary: We will not investigate Mr B’s complaint that the Council is taking too long to re-surface two roads which are in a dangerous condition. This is because it is unlikely an investigation would achieve a meaningful outcome.

Royal Borough of Kingston upon Thames (25 028 652)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026

Summary: We will not investigate Miss B’s complaint that her car was damaged by a broken drain cover which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim at court.

Hampshire County Council (25 015 492)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2026

Summary: We will not investigate Mr C’s complaint about the Council’s management of its highway drainage system. It is unlikely we could add to the Council’s investigation or achieve anything more. If Mr C considers the Council’s actions have caused damage to his property, it is reasonable for him to make a claim through the Council’s insurers and, if unhappy with the outcome, take the matter to court.

East Sussex County Council (25 019 029)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2026

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to go to court about the matter and the court is better placed to consider the complaint.