Charnwood Borough Council (26 010 579)

Statement Upheld Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about drainage repair and maintenance because we are satisfied with the actions the council has agreed to take.

Derbyshire County Council (26 015 174)

Statement Closed after initial enquiries Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in consideration of a claim for damages. This is because the main complaint relates to whether the Council is liable for causing that damage. Mr X has an alternative legal remedy available, to pursue a claim of negligence through the courts. Only a court can decide whether the Council was liable and so it is reasonable to expect Mr X to use their legal remedy.

Lincolnshire County Council (26 012 242)

Statement Closed after initial enquiries Highway repair and maintenance 06-Sep-2026

Summary: We will not investigate this complaint about highway repair and maintenance because any injustice is not significant enough to justify our involvement.

Bournemouth, Christchurch and Poole Council (26 014 822)

Statement Closed after initial enquiries Highway repair and maintenance 06-Sep-2026

Summary: We will not investigate this complaint about changes to the layout of a highway. This is because the complaint is made late and I see no good reason to consider it now.

Birmingham City Council (26 008 116)

Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2026

Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.

London Borough of Barnet (26 014 439)

Statement Closed after initial enquiries Highway repair and maintenance 31-Aug-2026

Summary: We will not investigate this complaint about highway repairs because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.

London Borough of Barnet (26 014 138)

Statement Closed after initial enquiries Highway repair and maintenance 28-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are better placed to consider these matters.

South Gloucestershire Council (26 014 427)

Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.

Worcestershire County Council (26 014 460)

Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a public highway. This is because Mr X had an alternative legal remedy available to him through the courts. Only the courts could have decided on this matter, unlike the Ombudsman, and could have ordered the Council to do the required work. It would have been reasonable to expect Mr X to have used this alternative remedy.

Ashfield District Council (26 014 229)

Statement Closed after initial enquiries Highway repair and maintenance 25-Aug-2026

Summary: We will not investigate Mrs X’s complaint about a claim for personal injury. It would be reasonable for her to pursue a claim of negligence through the courts.