Recent statements in this category are shown below:
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Oxfordshire County Council (26 001 470)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court. Further investigation would not lead to a different outcome about the drainage problems, and another body is better placed to consider complaints about information requests.
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Cheshire East Council (26 004 236)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2026
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to approach the courts who are better placed to consider the complaint.
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Herefordshire Council (26 007 092)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to comply with its obligations under the Highways Act 1980. This is because it would be reasonable for Mr X to serve notice on the Council under S56 of the Act and take the matter to court.
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London Borough of Barnet (26 010 928)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2026
Summary: We will not investigate this complaint about liability for damage to a public footpath. The Ombudsman cannot determine liability for damage, only the courts can. Also, because we cannot decide liability, we cannot achieve the outcomes Ms X wants.
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Hampshire County Council (25 028 478)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about the Council failing to response to each point of Mr X’s complaint. This is because there is insufficient evidence of fault by the Council.
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Buckinghamshire Council (25 028 761)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about highway repair and maintenance because further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about the Council failing to take appropriate action to address serious highway flooding for more than two years. This is because there is insufficient evidence of fault by the Council.
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Kent County Council (26 000 050)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about the Council’s consideration of a request for speed restrictions and traffic calming measures. There is insufficient evidence of fault which would warrant an investigation. It is also unlikely an investigation would add to the Council’s response.
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City of Bradford Metropolitan District Council (26 001 453)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint about a highways defect. This is because any injustice is not significant enough to justify our involvement.
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Kent County Council (26 001 835)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a highway and its drainage, and its complaint responses. It is reasonable for Mr X to take the highways matter to court. It is reasonable for him to take any property damage claim to the Council’s insurer, then to the courts if required. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.