Recent statements in this category are shown below:
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Stockport Metropolitan Borough Council (25 027 599)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2026
Summary: We will not investigate this complaint about a claim of personal injury and trespass following the Council’s contractors work to a boundary fence. These are legal claims which may only be determined by insurers or the courts. It is normal procedure for persons suffering damages or personal injury caused by a council or its contractors to submit an insurance claim against the Council.
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Birmingham City Council (25 028 810)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2026
Summary: We will not investigate Mrs B’s complaint about the Council not accepting her complaint under the Council’s complaints procedure. This is because there is not enough evidence of fault to justify an investigation.
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Wakefield Metropolitan District Council (25 016 497)
Statement Closed after initial enquiries Highway repair and maintenance 26-Feb-2026
Summary: We will not investigate this complaint about highway repairs because there is not enough evidence of fault and it is not a good use of public resources to investigate how a complaint was dealt with where we are not investigating the substantive issue.
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London Borough of Islington (25 027 988)
Statement Closed after initial enquiries Highway repair and maintenance 26-Feb-2026
Summary: We will not investigate Mr C’s complaint that he suffered injuries after tripping on an uneven footpath which the Council had failed to repair. This is because it is reasonable for Mr C to take the Council to court.
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Darlington Borough Council (25 014 911)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint.
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Hampshire County Council (25 015 178)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council doing nighttime highway works on a road near his property and how it decided when to do those works. The matters Mr X has complained about have not caused sufficient significant injustice to him and his family to justify us investigating.
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Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a personal injury claim as this is a matter for the courts and it is reasonable to expect the person affected to seek a remedy there. We will not investigate the Council’s complaint handling as a separate matter as this does not cause a level of injustice sufficient to warrant our involvement, and investigation would not lead to any meaningful outcome.
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Kent County Council (25 027 782)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate Mr B’s complaint that the Council has not fully repaired a road defect he reported. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair this section of road.
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Manchester City Council (25 013 932)
Statement Closed after initial enquiries Highway repair and maintenance 24-Feb-2026
Summary: We will not investigate this complaint about the upkeep of footpaths. This is because it is unlikely we would find fault.
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Statement Closed after initial enquiries Highway repair and maintenance 20-Feb-2026
Summary: We will not investigate Miss X’s complaint about a highway drainage matter. This is because it is reasonable to expect Miss X to pursue the matter through the courts.