London Borough of Richmond upon Thames (25 012 111)

Statement Closed after initial enquiries Highway repair and maintenance 21-Oct-2025

Summary: We will not investigate this complaint about damage to Mrs X’s car from hitting a pothole in the road. This is because it is reasonable for Mrs X to pursue her claim for repair costs through the courts.

Birmingham City Council (25 007 822)

Statement Closed after initial enquiries Highway repair and maintenance 20-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to raise the issues with the courts, who are better placed to consider the complaint, and it is not a good use of public resources to investigate complaint handling when we are not investigating the substantive matter.

Devon County Council (24 022 418)

Statement Upheld Highway repair and maintenance 19-Oct-2025

Summary: Miss X complained about how the Council dealt with her concerns about large clumps and spilled tar which was left on the pavement in front of her property and on the road she lives on, after the Council’s contractor carried out works on the road. There were faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.

Hertfordshire County Council (25 015 205)

Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to make safe. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Solihull Metropolitan Borough Council (25 009 588)

Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to maintain a road where he lives. It is reasonable for Mr X to apply to court for an order requiring the Council to repair the road.

Worcestershire County Council (25 014 976)

Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2025

Summary: We will not investigate Mr B’s complaint that his property has been damaged by Council-owned trees. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

West Northamptonshire Council (25 005 694)

Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2025

Summary: We will not investigate this complaint about highway maintenance, particularly blocked gullies. The complainant has not suffered a significant injustice as a result of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

Bristol City Council (25 004 959)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about the Council failing to resolve highway disrepair issues, failing to reply to an email, and failing to respond to the complainant’s Stage 2 complaint. It is reasonable to expect the complainant to use the alternative court remedy which is available, and he has not been caused a significant injustice by the Council’s failure to respond to an email.

North Somerset Council (25 008 109)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about delay in resolving issues with a traffic light. This is because there is not enough evidence of fault.

Dorset Council (25 008 947)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement, and the courts are better placed to consider this complaint if Mr Y wants to pursue the matter.