Derbyshire County Council (26 017 799)

Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2026

Summary: We will not investigate Mr X’s complaint about injury he suffered because of poor highway maintenance. Mr X can pursue a claim of negligence through the courts. It is reasonable for Mr X to take the matter to court because only the courts can decide whether the Council was negligent.

London Borough of Redbridge (26 018 080)

Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.

Nottinghamshire County Council (26 017 923)

Statement Closed after initial enquiries Highway repair and maintenance 28-Sep-2026

Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. This is because it would be reasonable for Mr X to pursue a claim of negligence through the courts. It is reasonable to expect Mr X takes this matter to court because only the courts can decide whether the Council was negligent.

West Sussex County Council (25 028 637)

Statement Closed after initial enquiries Highway repair and maintenance 27-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s highway drain causing damage to his property and how it responded to his complaint. It would be reasonable for him to make a legal liability claim for damage to his property to the Council’s insurers and, if required, to take that claim to court. It is reasonable for Mr X to take to court any claim regarding the current standard of the highway. There is insufficient significant injustice to Mr X from the Council’s complaint process to warrant us investigating that issue.

West Berkshire Council (26 017 487)

Statement Closed after initial enquiries Highway repair and maintenance 27-Sep-2026

Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. This is because Mr X can pursue a claim of negligence through the courts and only the courts can decide whether the Council was negligent. It is therefore reasonable for Mr X to take this matter up in court.

Suffolk County Council (26 010 965)

Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s complaint about the condition of road markings outside his home. This is because we have decided any injustice is not significant enough to justify our involvement.

Spelthorne Borough Council (26 017 376)

Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2026

Summary: We will not investigate this complaint about the Council causing damage to Mrs X’s motor vehicle and property. Mrs X can make a claim to the Council’s insurer and seek a remedy in court if necessary. Only the courts can decide whether the Council should pay damages.

Newcastle upon Tyne City Council (26 017 494)

Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2026

Summary: We will not investigate this complaint about a claim for damage to Mr X’s vehicle. Mr X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mr X to use his legal remedy.  

Lancashire County Council (26 015 179)

Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2026

Summary: We will not investigate this complaint about highway grit storage because any injustice is not significant enough to justify our involvement.

London Borough of Lewisham (26 000 073)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s complaint about the height of speed bumps near his home. This is because we have decided any injustice is not significant enough to justify our involvement.