London Borough of Bexley (25 012 961)

Statement Closed after initial enquiries Highway repair and maintenance 20-Jan-2026

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the courts about the matter, who are better placed to consider the complaint.

Transport for London (25 023 847)

Statement Closed after initial enquiries Highway repair and maintenance 20-Jan-2026

Summary: We will not investigate Mr B’s complaint that the Authority is taking too long to pay his compensation claim after his car was damaged by a pothole. This is because an investigation would not be a good use of our limited resources.

Peterborough City Council (25 011 510)

Statement Closed after initial enquiries Highway repair and maintenance 19-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to block a shortcut. There is insufficient evidence of fault to justify investigation.

Suffolk County Council (25 013 695)

Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We do not investigate councils’ complaint handling alone where we are not investigating the core issues which gave rise to the complaint.

East Sussex County Council (25 023 329)

Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Durham County Council (25 012 034)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate this complaint about the actions of the Council following the breach of a highway permit by a third-party company. We have not seen enough evidence of fault by the Council to justify an investigation. Also, the injustice claimed by the complainant results from the actions of a third party, not the Council.

Bournemouth, Christchurch and Poole Council (25 013 398)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate this complaint about parking provision outside a shop because any injustice is not significant enough to justify our involvement.

Sheffield City Council (25 013 437)

Statement Closed after initial enquiries Highway repair and maintenance 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s management of weeds on his road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Somerset Council (25 013 456)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

Surrey County Council (25 011 480)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate Ms X’s complaint the Council made a false accusation against her and then did not handle her complaint properly. This is because any injustice is not significant enough to justify our involvement.