Decision search
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Bolton Metropolitan Borough Council (23 017 962)
Statement Upheld Allocations 28-Jul-2025
Summary: Ms X complained about the way the Council handled her housing register and homelessness applications meaning she had to spend longer in unsafe accommodation. She also complained about its complaint handling. We have not found the Council at fault for the way it handled Ms X’s housing register application but we have found the Council at fault for not considering whether Ms X was homeless on the basis her property was not reasonable to occupy. We have also found the Council at fault for its complaint handling. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment for the distress caused.
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Surrey County Council (24 007 935)
Statement Upheld Special educational needs 28-Jul-2025
Summary: Mrs X complained about the Council’s handling of her son’s alternative provision and special educational needs provision after March 2024. We found the Council was at fault for not monitoring what provision the child received and if it was suitable for his needs. This meant that Mrs X’s son likely missed out on education and support he was entitled to. The Council agreed to apologise and pay Mrs X a remedy for the injustice she experienced.
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Kirklees Metropolitan Borough Council (24 010 454)
Statement Upheld Special educational needs 28-Jul-2025
Summary: Mrs X complained about the Council’s provision of education, and handling of the education, health and care process for her two children which caused missed education and significant distress. We find the Council at fault for its failure to provide suitable alternative education, meet statutory deadlines, and for poor communication and complaint handling, which caused injustice. We find the Council has already offered a suitable remedy for the injustice. We have decided to end our investigation into other areas of the complaint because they are late or have been appealed to the Tribunal.
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London Borough of Lewisham (24 011 068)
Statement Upheld Special educational needs 28-Jul-2025
Summary: The Council acknowledged serious failings concerning Mr F’s son’s education, health and care (EHC) plan following Mr F’s first complaint. It is too late for us to look into these matters now. The Council acknowledged further failings updating the Plan following Mr F’s second complaint. The Council has apologised and offered a suitable symbolic payment.
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London Borough of Waltham Forest (24 012 021)
Statement Upheld Allocations 28-Jul-2025
Summary: Ms X complained the Council failed to correct an issue with her ‘My Waltham Forest’ account. We found there was a failure to address the issue for a prolonged period. This meant she was not able to place bids for housing and her account was closed inappropriately because she was unable to re-register as required. We found Ms X did not miss out on housing as a result of the issue, but we recommended a payment to recognise the distress caused. We also found the Council placed Ms X in unsuitable bed and breakfast accommodation for too long and we recommended a payment to recognise this.
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Cumberland Council (24 022 620)
Statement Closed after initial enquiries Pollution 28-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated smoke nuisance. Further investigation would not lead to a different outcome.
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London Borough of Redbridge (24 023 354)
Statement Closed after initial enquiries Allocations 28-Jul-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her housing needs. This is because there is not enough evidence of fault by the Council to justify investigating and any injustice is not significant enough to justify our involvement.
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Liverpool City Council (25 000 113)
Statement Closed after initial enquiries Other 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Mersey Care NHS Foundation Trust (FT) (25 000 113a)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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NHS Cheshire and Merseyside ICB (25 000 113b)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.