Decision search
Your search has 53192 results
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London Borough of Southwark (25 001 912)
Statement Upheld Allocations 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council rejecting his application to join the housing register and about delays in the Council progressing his medical assessment to consider his need to live in the Council’s area. This because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the accepted fault.
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Derbyshire County Council (25 001 996)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s care needs assessment of his relative Mrs Y and it not offering a Deferred Payment Arrangement (DPA). There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
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Bristol City Council (25 002 076)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about fees for adult social care. The complainant can take the matter to court.
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Surrey County Council (25 002 182)
Statement Closed after initial enquiries Special educational needs 12-Aug-2025
Summary: We cannot investigate Ms M’s complaint about her son B’s education because she appealed to the SEND Tribunal and we cannot investigate a complaint when someone has appealed to the Tribunal about the same matter.
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Royal Borough of Kingston upon Thames (25 002 318)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to rehouse Miss X in an area closer to her family. This is because the complaint relates to events that took place more than 12 months ago. There is no reason to exercise discretion to investigate these matters.
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Hampshire County Council (25 002 454)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s record keeping. This is because there is another body better placed to consider.
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East Suffolk Council (25 002 531)
Statement Closed after initial enquiries Antisocial behaviour 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of anti-social behaviour. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Waltham Forest (25 002 556)
Statement Closed after initial enquiries Homelessness 12-Aug-2025
Summary: We will not investigate this complaint about Ms X’s request for a homelessness prevention fund payment. This is because the complaint is late, and further investigation would not lead to a different outcome.
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Statement Upheld Other 12-Aug-2025
Summary: Mrs X complained that the Council did not meet statutory timescales or keep her updated when handling her complaint about its children’s social care services. We find the Council at fault for delays and not providing adequate updates which caused distress uncertainty and frustration. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Wirral Metropolitan Borough Council (25 002 827)
Statement Upheld Special educational needs 12-Aug-2025
Summary: the Council has offered an appropriate remedy for the delay issuing an education, health and care (EHC) plan for Ms M’s son, and the distress it caused. We are satisfied with the Council’s offer and will not, therefore, investigate Ms M’s complaint.