Decision search
Your search has 54884 results
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Birmingham City Council (24 023 233)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to empty his bins. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and the strikes affect all or most of the people in the Council’s area.
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London Borough of Tower Hamlets (24 023 297)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Apr-2025
Summary: We will not investigate this housing benefit complaint because Ms X could have used her review and appeal rights.
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Hampshire County Council (24 020 379)
Statement Closed after initial enquiries Special educational needs 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council imposing controls on how he can contact the Council. It is unlikely we would find he has been caused any significant injustice.
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London Borough of Bromley (24 020 417)
Statement Closed after initial enquiries Allocations 28-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of housing association accommodation made to the complainant in 2019. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate the Council’s assessment of her housing application. The Council has reviewed the decision on her case and there is insufficient evidence of fault which would warrant an investigation.
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East Suffolk Council (24 020 544)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of a request to adopt an old telephone box. This is because the complaint is by the local Parish Council and the law prevents us from investigating complaints by public bodies.
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Swindon Borough Council (24 020 661)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the Council has not yet granted planning permission and we could not therefore say its actions caused Mr X significant injustice.
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Spelthorne Borough Council (24 020 710)
Statement Upheld Council tax 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about council tax liability. This is because the Council has accepted it did not tell Mr X about his right to appeal its decision to the Valuation Tribunal. It has now agreed to suitable remedies and a service improvement. There is insufficient evidence of fault to justify investigating Mr X's complaint about the actions of a Council enforcement agent.
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North Somerset Council (24 019 154)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in council tax billing. The Council has apologised and taken steps to improve the service. Further investigation would not achieve a different outcome.
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Solihull Metropolitan Borough Council (24 019 381)
Statement Closed after initial enquiries Planning applications 28-Apr-2025
Summary: We will not investigate this complaint about advice given to a Planning Committee about national rail works. There is not enough evidence of fault by the Council, and our involvement could not achieve a different outcome.
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Cambridgeshire County Council (24 019 754)
Statement Upheld Special educational needs 28-Apr-2025
Summary: We will not investigate Miss X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.