Decision search
Your search has 54734 results
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Rotherham Metropolitan Borough Council (24 021 699)
Statement Closed after initial enquiries Land 09-Jun-2025
Summary: We will not investigate this complaint that the Council should pay compensation for property damage and personal injury which occurred as a result of its handling of a land transfer. It is reasonable to expect the complainant to pursue a court remedy instead.
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London Borough of Tower Hamlets (24 021 838)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and her housing register priority banding. The Council is currently conducting a suitability review and if Ms X is unhappy with the outcome, she has a right of appeal through the courts. It has also agreed to review its housing priority banding decision, and it is reasonable to allow it to complete this process.
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London Borough of Barnet (24 021 902)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove or relocate a tree close to the front of his driveway. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Waltham Forest (24 000 033)
Report Upheld Homelessness 09-Jun-2025
Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.
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Cheshire East Council (25 003 674)
Statement Upheld Other 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in the Council completing the stage three review panel under the children statutory complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Kent County Council (25 003 801)
Statement Closed after initial enquiries School admissions 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Salford City Council (25 004 628)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain a local road. This is because it is reasonable for Mr B to pursue this matter at court.
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London Borough of Newham (24 023 030)
Statement Closed after initial enquiries Noise 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered his request for them to move a park bench away from his property, and how it replied to his complaint. There is insufficient significant personal injustice caused to Mr X from the matters complained of to warrant an investigation. We do not investigate councils' complaint handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X seeks from his complaint.
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Sandwell Metropolitan Borough Council (24 023 089)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025
Summary: We will not investigate this complaint about Housing Benefit payments. This is because the Council have already responded to Mr X and it is unlikely that we could add to the Council’s response.
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London Borough of Hillingdon (25 000 129)
Statement Upheld Other 09-Jun-2025
Summary: The Council was at fault in how it dealt with Ms X’s complaint about its adoption service. This caused her frustration and meant she had to pursue her complaint through the wrong procedure unnecessarily. To remedy this injustice, the Council will apologise to Ms X, pay her £250 and begin a stage two investigation under the children’s statutory complaints procedure. It will also issue staff reminders to prevent the fault happening again.