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  • London Borough of Hammersmith & Fulham (25 001 309)

    Statement Closed after initial enquiries Private housing 25-Aug-2025

    Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.

  • London Borough of Wandsworth (25 003 666)

    Statement Closed after initial enquiries Disabled facilities grants 25-Aug-2025

    Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.

  • Hertsmere Borough Council (25 004 740)

    Statement Closed after initial enquiries Other 25-Aug-2025

    Summary: We will not investigate Mr X’s complaints about a private rented property in disrepair and also how the Council handled Mr X’s council tax accounts. This is because some elements of the complaint are late and there are no good reasons they could not have been made sooner. Of the remaining issues, it is unlikely we would find fault in the Council’s actions and Mr X could have appealed the Council’s decisions on council tax support, to the Valuation Tribunal.

  • London Borough of Waltham Forest (25 005 214)

    Statement Closed after initial enquiries Other 25-Aug-2025

    Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence in court if she believes it was wrongly issued.

  • Welwyn Hatfield Borough Council (25 005 302)

    Statement Closed after initial enquiries Council tax 25-Aug-2025

    Summary: We will not investigate this complaint about enforcement action for council tax arrears. This is because the Council has resolved the complaint and the complainant is satisfied with the outcome.

  • London Borough of Havering (25 005 423)

    Statement Closed after initial enquiries Parking and other penalties 25-Aug-2025

    Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant can appeal to the tribunal and because his complaint about the handling of the issue has been resolved.

  • Leicester City Council (25 001 533)

    Statement Closed after initial enquiries Safeguarding 25-Aug-2025

    Summary: We will not investigate this complaint about the outcome of safeguarding enquiries. Further investigation would not lead to a different outcome.

  • Walsall Metropolitan Borough Council (25 002 339)

    Statement Closed after initial enquiries Assessment and care plan 25-Aug-2025

    Summary: We will not investigate this complaint about the Council’s contribution to an assessment for Continuing Healthcare funding. This is because further investigation would not lead to a different outcome.

  • Bupa Care Homes (CFC Homes) Limited (25 002 354)

    Statement Closed after initial enquiries Residential care 25-Aug-2025

    Summary: We will not investigate this complaint about the Care Provider’s failure to properly respond to an incident involving Mr X and another resident. This is because an investigation would be unlikely to lead to a worthwhile outcome.

  • Manchester City Council (25 002 497)

    Statement Closed after initial enquiries Homelessness 25-Aug-2025

    Summary: We will not investigate this complaint about the Council’s review of suitability of temporary accommodation. It was reasonable for Miss X to challenge the review by way of an appeal to the County Court.

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