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  • Royal Borough of Kingston upon Thames (25 008 065)

    Statement Closed after initial enquiries Parking and other penalties 17-Aug-2025

    Summary: We will not investigate this complaint about an unsuccessful dropped kerb application. This is because there is insufficient evidence of fault by the Council.

  • Essex County Council (25 008 387)

    Statement Closed after initial enquiries School admissions 17-Aug-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

  • St Mary's RC Primary School, Horwich (25 008 479)

    Statement Closed after initial enquiries Other 17-Aug-2025

    Summary: We cannot investigate this complaint about the arrangements for Mrs X’s child to start school. This is because the law prevents us from looking at complaints about the internal management of schools.

  • Essex County Council (25 009 073)

    Statement Closed after initial enquiries Safeguarding 17-Aug-2025

    Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

  • Wakefield City Council (25 002 186)

    Statement Closed after initial enquiries Refuse and recycling 17-Aug-2025

    Summary: We will not investigate this complaint about a missed bin collection. There is nothing worthwhile to be achieved through further investigation.

  • Durham County Council (25 002 321)

    Statement Closed after initial enquiries Other 17-Aug-2025

    Summary: We will not investigate this complaint about the actions of the Council’s Enforcement Agent. There is not enough evidence of fault to justify our involvement.

  • Essex County Care Limited (24 022 531)

    Statement Closed after initial enquiries Residential care 17-Aug-2025

    Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

  • Essex Partnership University Foundation Trust (24 022 531a)

    Statement Closed after initial enquiries Hospital acute services 17-Aug-2025

    Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

  • Wiltshire Council (25 001 432)

    Statement Closed after initial enquiries Safeguarding 17-Aug-2025

    Summary: We will not investigate this complaint about a lack of support during Mr X’s childhood and the Council’s handling of his housing and adult social care. This is because the matters have already been considered in court.

  • Durham County Council (24 009 280)

    Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025

    Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.

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