Lancaster City Council (25 004 315)

Statement Closed after initial enquiries Planning applications 26-Aug-2025

Summary: We will not investigate this complaint about a planning application for a development in the area where the complainant lives. This is because we are unlikely to find fault.

Isle of Wight Council (25 004 818)

Statement Closed after initial enquiries Planning applications 26-Aug-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the process the Council followed before deciding to grant planning permission. Also, we cannot achieve the outcome Mr X is seeking, and we do not consider a failure in the complaint process alone causes a significant personal injustice which warrants an investigation.

London Borough of Barnet (24 003 753)

Statement Upheld Planning applications 20-Aug-2025

Summary: Mr F complained the Council failed to properly consider a planning application for development next to his home. We found no fault in the way the Council determined the planning application or carried out its enforcement investigation. There was fault in complaint handling which caused Mr F some time and trouble. The Council has agreed to apologise for this.

Test Valley Borough Council (25 004 544)

Statement Closed after initial enquiries Planning applications 20-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. It is also unlikely an investigation by the Ombudsman would add to the Council’s response.

Knowsley Metropolitan Borough Council (25 005 024)

Statement Closed after initial enquiries Planning applications 20-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of any alleged fault with how the Council publicised the application.

Southampton City Council (25 002 292)

Statement Closed after initial enquiries Planning applications 19-Aug-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. We have seen enough evidence of fault in the Council’s actions to warrant our involvement.

London Borough of Sutton (24 021 580)

Statement Not upheld Planning applications 18-Aug-2025

Summary: X complained about the Council’s decision to grant planning permission for a new house to be built next to their home. We have not seen enough evidence of fault in the decision-making process to justify further investigation. Also, we cannot achieve the outcome the complainant is seeking.

Isle of Wight Council (25 004 356)

Statement Closed after initial enquiries Planning applications 18-Aug-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the process the Council followed before deciding to grant planning permission.

North Somerset Council (25 005 617)

Statement Closed after initial enquiries Planning applications 18-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault.

Thanet District Council (24 012 224)

Statement Upheld Planning applications 17-Aug-2025

Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.