Mole Valley District Council (25 006 268)

Statement Upheld Planning applications 27-Jan-2026

Summary: Mr X complained that the Council incorrectly issued a Certificate of Lawfulness for his neighbour’s loft conversion. Mr X said this caused him and his partner significant stress and devalued their property. The Council is at fault for issuing the Certificate of Lawfulness. However, this did not cause any injustice to Mr X.

Leicester City Council (24 012 599)

Statement Closed after initial enquiries Planning applications 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. We have considered this matter in 2023 and will not consider it again. Mr X also complains about a breach of building regulations and failure to protect his family from racial abuse. We have not seen enough evidence of fault on the building regulations matter. And Mr X can report racial abuse to the police. Finally, we cannot require the Council to demolish the neighbour’s outbuilding.

South Downs National Park Authority (24 020 444)

Statement Upheld Planning applications 23-Jan-2026

Summary: Mrs X complained about the Authority’s failure to take prompt enforcement action about a change of use at her neighbour’s property, when her own similar development was treated differently. Based on current evidence, we found the Authority be at fault because it took too long to take any initial action. This caused Mrs X avoidable frustration. To remedy this injustice, the Authority has agreed to apologise and take action to improve its customer service. We did not find fault with the Authority’s response to the neighbouring development or find evidence of inconsistent decision making.

South Ribble Borough Council (25 003 560)

Statement Upheld Planning applications 22-Jan-2026

Summary: Mr and Mrs X complained the Council failed to include land level height conditions in planning permission for a housing development adjacent to their property, causing loss of amenity. The Council is at fault for failing to include land level conditions within the planning permission, however Mr and Mrs X have not been caused significant injustice.

London Borough of Croydon (25 014 509)

Statement Closed after initial enquiries Planning applications 22-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Vale Of White Horse District Council (25 015 182)

Statement Closed after initial enquiries Planning applications 22-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Brentwood Borough Council (25 012 709)

Statement Closed after initial enquiries Planning applications 21-Jan-2026

Summary: We will not investigate this complaint about the Council’s approval of a planning application and response to alleged breaches of planning control. There is not enough evidence of fault by the Council to warrant investigation.

South Downs National Park Authority (25 013 062)

Statement Closed after initial enquiries Planning applications 21-Jan-2026

Summary: We will not investigate Mr X’s complaint about the conduct of a planning officer and a member of the National Park Authority. The complaint is late and there is no good reason to exercise discretion to investigate it now.

London Borough of Barnet (25 013 856)

Statement Closed after initial enquiries Planning applications 21-Jan-2026

Summary: We will not investigate Ms X’s complaint about how the council handled Community Infrastructure Levy charges. The matter has already been considered by the Court and is therefore out of our jurisdiction.

North Devon District Council (25 016 456)

Statement Closed after initial enquiries Planning applications 19-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because the complainant had the right to appeal to the Planning Inspector.