Manchester City Council (25 011 384)

Statement Closed after initial enquiries Planning applications 06-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application. There is insufficient evidence of fault by the Council, and it is reasonable to expect the complainant to have used his right of appeal to the Planning Inspectorate if he disagreed with the amendments the Council requested.

Maidstone Borough Council (24 022 332)

Statement Upheld Planning applications 05-Jan-2026

Summary: Mr X complained the Council failed to process his planning application properly, causing delay, distress and financial loss. We found the Council to be at fault because there were avoidable errors in the planning consent that meant another application had to be made. To remedy the injustice to Mr X, the Council has agreed to apologise, refund the fee for the second application and make a symbolic payment in recognition Mr X’s distress and frustration.

West Lindsey District Council (25 011 503)

Statement Closed after initial enquiries Planning applications 19-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the Council’s actions to warrant an investigation.

East Staffordshire Borough Council (25 014 945)

Statement Closed after initial enquiries Planning applications 18-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.

Cheltenham Borough Council (25 010 937)

Statement Closed after initial enquiries Planning applications 18-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault to justify an investigation. Also we do not consider that any failure in the complaints procedure alone causes Mr X a significant personal injustice which warrant an investigation into this point.

Eastbourne Borough Council (25 008 343)

Statement Closed after initial enquiries Planning applications 15-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Tunbridge Wells Borough Council (25 010 892)

Statement Closed after initial enquiries Planning applications 11-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered prior approval applications. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Medway Council (25 011 881)

Statement Closed after initial enquiries Planning applications 11-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant personal injustice.

London Borough of Lewisham (25 007 926)

Statement Closed after initial enquiries Planning applications 11-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions. We will not investigate events which occurred more than 12 months ago as complaints about these are late and there is no reason why Miss X could not have complained sooner.

City of Doncaster Council (25 002 826)

Statement Closed after initial enquiries Planning applications 10-Dec-2025

Summary: We will not investigate Ms X’s complaint about how the Council considered her concerns about nearby development. This is because there is not enough evidence of fault.