Royal Borough of Kingston upon Thames (25 022 987)

Statement Closed after initial enquiries Planning advice 15-Jun-2026

Summary: We will not investigate this complaint that the Council failed to provide planning guidance about whether a proposed change of use required planning permission. There is insufficient evidence of fault in the way the Council responded to the complainant’s enquiry.

London Borough of Barnet (25 021 898)

Statement Closed after initial enquiries Planning advice 09-Jun-2026

Summary: We will not investigate this complaint that the Council has refused to refund the pre-application advice fee for a proposal which it was never going to find acceptable. There is insufficient evidence of fault by the Council.

North Yorkshire Council (25 020 269)

Statement Closed after initial enquiries Planning advice 12-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s planning application or how it dealt with a breach of planning control. This is because she could have appealed to the Planning Inspectorate and it is reasonable to have expected her to have done this.

East Riding of Yorkshire Council (25 018 364)

Statement Closed after initial enquiries Planning advice 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of a pre-planning application advice request. The matter complained about occurred over a decade ago, and it is reasonable to expect the complainant to have contacted us sooner.

Middlesbrough Borough Council (25 016 587)

Statement Closed after initial enquiries Planning advice 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about planning advice. This is because there is not enough evidence of fault to justify an investigation.

Medway Council (25 014 667)

Statement Closed after initial enquiries Planning advice 02-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because Mrs X has appealed against the decision to refuse planning permission and the concerns she raises about the pre-application process did not cause significant enough injustice to warrant investigation.

Walsall Metropolitan Borough Council (25 012 481)

Statement Closed after initial enquiries Planning advice 23-Feb-2026

Summary: We will not investigate this complaint that the Council advised Mrs X to apply for planning permission for change of use. The complaint is late and there is no reason why Mrs X could not have contacted us much sooner. Also it is reasonable to expect her to complain to the Information Commissioner it she believes the Council is withholding information.

Surrey Heath Borough Council (24 017 624)

Statement Closed after initial enquiries Planning advice 20-Jan-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s pre-planning application advice. We have not seen enough evidence of fault in the Council’s actions.

London Borough of Ealing (25 006 687)

Statement Closed after initial enquiries Planning advice 05-Jan-2026

Summary: We will not investigate this complaint about the way the Council dealt with an application for a Lawful Development Certificate for Proposed Use or Development as it is made too late. We cannot investigate the complaint about the way the Council processed a planning application as the complainant appealed to the Planning Inspector. This is therefore outside our jurisdiction.

South Norfolk District Council (25 012 687)

Statement Closed after initial enquiries Planning advice 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s pre-application planning advice. This is because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for the complainant.