Recent statements in this category are shown below:
Statement Not upheld Other 13-Nov-2019
Summary: The Ombudsman has discontinued his investigation of this complaint. The matters it raises are too old, better addressed by a different body, and/or are matters of professional judgement. There is also no evidence of injustice to the complainant which the Ombudsman could seek to remedy.
Statement Upheld Other 06-Nov-2019
Summary: The Council wrongly told Ms B her property was curtilage listed. Ms B complains that this meant she applied for planning permission and listed building consent for work to the property which were unnecessary. She says she has incurred costs in carrying out work the Council required because of the listed status. And that building works to the property were limited and altered to meet the requirements of the listed status.
Statement Not upheld Other 21-Oct-2019
Summary: Mr X complains the Council wrongly issued a Certificate of proposed lawful use for a car park. He says it wrongly determined the site was within the curtilage of the property and failed to properly consider relevant caselaw. There was no fault in how the Council made its decision.
Statement Not upheld Other 07-Oct-2019
Summary: There was no fault in the Council's decision to waive a requirement of a section 106 agreement, in respect to the sale of a property. There was also no fault in its decision the same requirement had been met in respect to the sale of another property. The Ombudsman has therefore completed his investigation.
Statement Upheld Other 13-Sep-2019
Summary: Mr C complains the Council failed to control and manage development near to his home, allowing a woodland area to be adversely affected. The Ombudsman finds that except for a minor administrative error which did not lead to injustice, the Council acted without fault.
Statement Not upheld Other 21-Aug-2019
Summary: There was no fault by the Council in a complaint that alleged it misled the public over its dealings with a company which won a tender to operate an ice rink in a local park.
Statement Upheld Other 19-Aug-2019
Summary: Mrs X complains about the way the Council handled planning matters that affect her home. Mrs X says she has been unable to progress renovations to her home, has incurred application fees that may have been unnecessary, and has spent time and trouble chasing the Council for responses. She says this has all caused her stress. The Ombudsman finds the Council at fault for wrongly issuing a Certificate of Lawfulness and for the way it handled her complaint. We find this fault caused Mrs X injustice. The Ombudsman is satisfied that the Council's refund of the Certificate of Lawfulness application fee is a suitable remedy for that fault. The Council will apologise to Mrs X and make a payment to recognise the injustice caused by the fault in its complaint handling.
Statement Upheld Other 15-Aug-2019
Summary: There was avoidable delay by the Council in dealing with correspondence about Mr X's development, for which it has apologised. The Council's responses were satisfactory and its delays were not the cause of the time, trouble and costs incurred by Mr X in making a new planning application.
Statement Not upheld Other 12-Aug-2019
Summary: Mr X complained about the Council's decision to allow storage of hazardous substances on land near his home. Mr X believes the Council did not properly consider the risk the development posed. There was no fault in the way the Council made its decision.
Statement Not upheld Other 07-Aug-2019
Summary: Mr X complained about the Council's refusal to pay his business a grant following damage by flooding. I have decided to stop investigating this late complaint. The Council refused the application in March 2017, and Mr X could have complained earlier. I would also be unlikely to find fault.