Statement Upheld Other 26-Jul-2021
Summary: Mr X said the Council wrongly discharged a planning condition that was meant to protect his home from unacceptable noise from nearby development. We found the Council's decision making lacked clarity about the noise reduction measures achieved by the development. This lack of clarity did not affect the Council's decision to discharge the planning condition. However, it caused Mr X avoidable frustration, for which the Council agreed to apologise.
Statement Upheld Other 09-Jul-2021
Summary: The Ombudsman found no fault on Mr F's main complaint of the Council failing to take enforcement action for breaches of planning consent by a nearby business. Nor was it fault to not insist on a new planning application. The Council was entitled to consider revisions under a variation clause. It failed to consider his complaint within the timescale set out by its complaints procedure. The agreed action remedies the injustice caused.
Statement Upheld Other 05-Jul-2021
Summary: Ms X complains about her dealings with the Council over an outbuilding built by her neighbour initially without planning permission. There was unreasonable delay by the Council in dealing with the planning enforcement complaint. The Council should now apologise to Ms X for the delay.
Statement Not upheld Other 28-Jun-2021
Summary: There was no fault in how the Council considered a reserved matters application for housing on a large development near Mr B's home. It properly considered and addressed the issues raised by the public, and took into account national and local planning policy when it decided to grant planning permission.
Statement Not upheld Other 23-Jun-2021
Summary: There was no fault by the Council in a complaint about its handling of a planning application for a development close to the complainant's home.
Statement Upheld Other 14-Jun-2021
Summary: Mr X complains the Council has not dealt properly with planning permissions for a quarry site. The Council is at fault because it delayed taking enforcement action and has not properly considered whether enforcement action is necessary. Mr X has suffered distress. The Council should pay Mr X £200 for his distress, conduct a new review of compliance with planning permission and reconsider what action it should take.
Statement Upheld Other 11-Jun-2021
Summary: Mr and Mrs X complained about the Council's failure to respond to a prior notification application within the time limit set out in regulations. There was fault in the way the Council made its planning decisions which it has agreed to remedy.
Statement Not upheld Other 11-Jun-2021
Summary: Mrs W complains the Council entered her home and ordered for work on her property to stop without having the legal authority to do so. Mrs W says the Council officer was rude and discriminatory and their actions have caused significant distress. There is some delay in the Council's handling of Mrs W's complaint, but we cannot reach a view on the underlying matters. There are conflicting accounts of the visit and there is no independent evidence which shows the officer entered forcefully or without invitation.
Statement Upheld Other 10-Jun-2021
Summary: Mr B complained about the Council's decision to grant a Certificate of Lawfulness for development next to his home. We find that while the decision was one the Council was entitled to make, it failed to properly consider Mr B's representations about the matter or to document such consideration, and that was fault. There was further fault in the Council's handling of Mr B's complaint. These faults led to injustice for Mr B, for which a remedy has been agreed.
Statement Not upheld Other 04-Jun-2021
Summary: Mrs B complained about the actions the Council took in response to concerns she raised about breaches of a plan to control construction traffic to a major development site near her home. She said the traffic was dangerous and was spending a lot of time and trouble in pursuing the matter. We cannot find fault with the Council.