London Borough of Southwark (25 014 406)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a Community Infrastructure Levy and its complaint handling. This is because there is no evidence of fault in how the matter was reviewed and any injustice caused by earlier fault is not significant. Nor could we add to any previous investigation by the organisation as it has apologised and taken steps to prevent a recurrence of the fault.

Walsall Metropolitan Borough Council (25 000 041)

Statement Not upheld Other 22-Jan-2026

Summary: There was no fault by the Council in the way it considered a planning enforcement matter. The Council was entitled to give the developer more time to comply, despite the expiry of an initial notice period, and to revise which enforcement matters it would pursue. We have therefore completed our investigation.

West Northamptonshire Council (25 019 011)

Statement Closed after initial enquiries Other 20-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action about a neighbour’s landscaping works. This is because there is not enough evidence of fault to justify investigating.

North Yorkshire Council (25 006 063)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate this complaint about the way the Council is dealing with a planning application. We do not consider the complainant has suffered a significant personal injustice because of the Council’s actions.

Horsham District Council (25 011 602)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s administration of a community infrastructure levy charge. Mr X has had rights of appeal it would be reasonable to use against the Council’s calculation, the deemed commencement date and a surcharge imposed. Any matters of alleged unlawfulness are ones only a court could determine, and it would be reasonable to seek any finding of unlawfulness by going to court.

London Borough of Camden (25 011 658)

Statement Closed after initial enquiries Other 07-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to consider Ms X’s reports of noise nuisance. The Council has confirmed it has asked its Environmental Health Team to consider the matter. Therefore further investigation will not lead to a different outcome. Also we cannot achieve the outcome Ms X is seeking.

Mid Suffolk District Council (24 020 511)

Statement Upheld Other 05-Jan-2026

Summary: We found fault on Mr Y’s complaint about the Council’s delay posting him a copy of an application form for a Certificate of Lawful Use and Existing Development. It also failed to deal with his initial complaint according to its complaints procedure. The apologies the Council gave him remedied any injustice caused. There was no fault on his remaining complaints.

East Hampshire District Council (25 010 303)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered and granted a prior approval application. We have not seen enough evidence of fault to justify an investigation. Also, we do not consider Mr X has suffered a significant personal injustice because his neighbour was not told about the application. Finally we cannot require the Council to withdraw its approval or discipline officers.

Northumberland County Council (25 010 897)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate this complaint about the Council allowing a developer to sell new-build properties to a housing association. This is because there is not enough evidence the Council is at fault.

Somerset Council (25 014 613)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector.