Recent statements in this category are shown below:
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Harborough District Council (25 008 489)
Statement Closed after initial enquiries Enforcement 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s enforcement decision on his neighbour’s hedges. This is because further investigation by the Ombudsman would not lead to a different outcome.
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Statement Upheld Enforcement 03-Nov-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with his reports of a neighbouring business site breaching planning regulations. It could not provide copies of correspondence with the site. Nor did it show what it was doing for eight months in 2024. It failed to keep him updated at key stages. The Council agreed to send him a written apology, pay £150 for the injustice caused, remind relevant officers of the need to properly keep records, and to keep reporters updated at key moments of their investigation. It will ensure cases are progressed without delay, keep Mr Y updated about action on his reports, and review why there was a delay. There was no fault with its response to his reports of a statutory nuisance. It continues to consider its planning enforcement options.
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Birmingham City Council (25 009 037)
Statement Closed after initial enquiries Enforcement 03-Nov-2025
Summary: We will not investigate this complaint about planning enforcement. This is because the complaint is late.
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Birmingham City Council (25 006 664)
Statement Closed after initial enquiries Enforcement 31-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to manage a transit site for travellers. We consider further investigation will not lead to a different outcome.
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Statement Not upheld Enforcement 30-Oct-2025
Summary: We have discontinued our investigation. The Council has acknowledged the impact of the unauthorised use of the site, offered a financial remedy and apology to Ms X, and confirmed its plans to relocate the operation within a reasonable timescale. We consider this represents a suitable remedy for the injustice caused, and further investigation is unlikely to lead to a significantly different outcome.
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Mid Suffolk District Council (25 008 089)
Statement Closed after initial enquiries Enforcement 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against nor pursuing retrospective planning permission from the owner for a development near his property. There is not enough evidence of fault in the Council’s planning enforcement process to warrant us investigating. There is insufficient significant personal injustice caused to Mr X by the matters complained of to justify investigation. We also cannot achieve the outcome he wants.
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City of Doncaster Council (25 009 825)
Statement Closed after initial enquiries Enforcement 28-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Hyndburn Borough Council (25 010 082)
Statement Closed after initial enquiries Enforcement 28-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any delays.
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North Devon District Council (25 009 441)
Statement Closed after initial enquiries Enforcement 27-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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North Yorkshire Council (24 019 401)
Statement Upheld Enforcement 27-Oct-2025
Summary: Mrs X complained about the Council’s handling of her report of a breach of planning control near her home. We found no fault in how the Council decided not to take enforcement action. But there was fault in both the Council’s poor communication with Mrs X and its complaints handling. To address the avoidable frustration and time and trouble caused by those faults, the Council agreed to apologise and make a symbolic payment to Mrs X.