Isle of Wight Council (25 007 970)

Statement Closed after initial enquiries Enforcement 30-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has not suffered significant injustice.

London Borough of Redbridge (24 015 484)

Statement Upheld Enforcement 28-Sep-2025

Summary: Ms F complained on behalf of her mother that the Council failed to deal with possible breaches of planning control and building regulations by her neighbour. We found the Council failed to keep Ms F updated, causing her frustration. The Council has agreed to apologise for this. There was no fault in the way the Council decided there was no breach of planning control or in the actions it took in relation to a building control breach. There was delay and poor record keeping but this did not cause injustice to Ms F or her mother.

Bedford Borough Council (24 022 410)

Statement Closed after initial enquiries Enforcement 28-Sep-2025

Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.

Torridge District Council (25 008 160)

Statement Closed after initial enquiries Enforcement 28-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Cannock Chase District Council (24 017 632)

Statement Upheld Enforcement 24-Sep-2025

Summary: Mr X complained about the Council’s decision not to take enforcement action against development near his home that he described as an eyesore. We found the Council at fault for imposing an unenforceable condition on the development planning permission. The Council also lacked transparency in communicating with Mr X about its later planning enforcement investigation. To address the distress Mr X was caused by the Council’s faults, it agreed to apologise and make a symbolic payment.

Basingstoke & Deane Borough Council (25 007 146)

Statement Closed after initial enquiries Enforcement 24-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement matter and a planning application at a site near to the complainant’s home. The alleged faults in the handling of the planning application have not caused a significant injustice, and we are satisfied with the action the Council has taken in response to the breach of planning control.

North Northamptonshire Council (24 014 501)

Statement Closed after initial enquiries Enforcement 23-Sep-2025

Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning control and retrospective planning application. There is insufficient evidence of fault to warrant our involvement.

Westminster City Council (25 002 177)

Statement Closed after initial enquiries Enforcement 23-Sep-2025

Summary: We will not investigate this complaint about the Council refusing to revoke an enforcement notice which applies to a property the complainant wants to purchase. There is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant is seeking.

East Riding of Yorkshire Council (25 005 737)

Statement Closed after initial enquiries Enforcement 23-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a neighbour’s structure which is in breach of planning regulations, and how it replied to his complaint and correspondence. There is not enough evidence of fault in the Council’s enforcement decision‑making process to warrant investigation. We do not investigate council complaint‑handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome he seeks.

Basingstoke & Deane Borough Council (25 004 104)

Statement Closed after initial enquiries Enforcement 22-Sep-2025

Summary: We will not investigate this complaint about the way the Council processed a planning application and application for a Certificate of Lawfulness. We have not seen enough evidence of fault to justify an investigation. We will not investigate this complaint about failure to comply with data protection and access to information regulations as it is reasonable to expect Mr X to complain to the Information Commissioner about this. Finally, we will not consider a complaint about failings in the complaint process as we do not consider Mr X has suffered a significant personal injustice caused by this point alone. Also, we do not consider an investigation about the complaint procedure to be a good use of public resources when we are not investigating the substantive matters.