Birmingham City Council (25 012 742)

Statement Upheld Enforcement 26-May-2026

Summary: Mr X complained on behalf of Mrs Y that the Council failed to respond to concerns raised about an extension to a neighbouring property in a timely way. He said the Council also failed to take appropriate enforcement action against the neighbour for an alleged breach of planning control. We found the Council at fault for the delay responding to Mr X’s complaint. It has agreed to apologise and make symbolic payments to both Mr X and Mrs Y in recognition of the avoidable uncertainty and frustration caused.

Cornwall Council (26 002 781)

Statement Closed after initial enquiries Enforcement 25-May-2026

Summary: We will not investigate this complaint that the Council has failed to take planning enforcement action against an alleged breached of planning control at a holiday park. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice.

London Borough of Camden (25 019 996)

Statement Closed after initial enquiries Enforcement 25-May-2026

Summary: We will not investigate this complaint about the way the Council considered and responded to breaches of planning control. There is not enough evidence of fault in the Council actions to warrant it, and the key injustice the complainant claims does not result from the Council’s actions as a planning authority but those of a third party.

South Norfolk District Council (25 021 582)

Statement Closed after initial enquiries Enforcement 21-May-2026

Summary: We will not investigate this complaint about planning enforcement. This is because there is no evidence the Council is at fault and any injustice is not significant enough to justify an investigation.

Birmingham City Council (25 010 690)

Statement Not upheld Enforcement 21-May-2026

Summary: The Council is not at fault for the way it handled Mrs X’s reports of breaches of planning permission at a nearby house. This is because the Council did what it should have done.

St Albans City Council (25 021 241)

Statement Closed after initial enquiries Enforcement 20-May-2026

Summary: We will not investigate this complaint about the Council actions regarding Mr X’s installation of a heat pump. We have not seen enough evidence of fault in the Council’s actions.

Wealden District Council (25 021 620)

Statement Closed after initial enquiries Enforcement 20-May-2026

Summary: We will not investigate this complaint about the way the Council considered Mr X’s report of a possible breach of planning control. We have not seen enough evidence of fault in the way the Council made its decision.

Tunbridge Wells Borough Council (25 011 838)

Statement Upheld Enforcement 20-May-2026

Summary: Mrs D complained about the Council’s handling of a planning enforcement notice and other planning control concerns for a neighbouring development. We found no fault in the process the Council followed to reach its views, it therefore reached decisions it was entitled to make. However, it failed to provide updates as agreed and caused a short delay in the process which was a service failure. The Council will apologise to Mrs D to acknowledge the impact this had on her.

Charnwood Borough Council (25 021 004)

Statement Closed after initial enquiries Enforcement 19-May-2026

Summary: We will not investigate this complaint about the Council’s handling of planning and building control matters, and the subsequent complaint process. There is insufficient evidence of fault by the Council, and we will not look at its complaint handling in isolation.

Bury Metropolitan Borough Council (25 021 115)

Statement Closed after initial enquiries Enforcement 19-May-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s reports of statutory nuisance and breach of planning control at sites near her home. Complaints about matters arising before December 2024 are made too late. And we have not seen enough evidence of fault in the way the Council considered later complaints to justify an investigation.