Statement Upheld Enforcement 29-Jun-2022
Summary: Mr C complains about the way the Council responded to his reports of unauthorised development at a neighbouring property. Mr C says he suffers from unacceptable development which has a harmful impact on his residential amenity and the Green Belt and he has spent unnecessary time and trouble. We have found fault by the Council but consider the agreed action of an apology, £400 and timely enforcement action provides a suitable remedy.
Statement Upheld Enforcement 28-Jun-2022
Summary: Mrs X complained the Council delayed enforcing a planning condition and wrongly decided there was no breach of planning control, causing her distress, noise and loss of privacy. We find fault in the Council's communications that did not affect its decision outcomes. We recommend the Council apologise to Mrs X and act to prevent recurrence.
Statement Not upheld Enforcement 28-Jun-2022
Summary: We will not investigate this complaint about how the Council has dealt planning enforcement issues on land next to Ms X's home. This is because parts of the complaint are late and there is no good reason to investigate now. There is also no evidence of fault in how the Council is dealing with current enforcement issues.
Statement Not upheld Enforcement 26-Jun-2022
Summary: Mr X complained about the Council's consideration of works done to the house next to his. He considered work was carried out which did not have planning approval and the Council did not take enforcement action. He considered the change to a window increased overlooking of his property. And the removal of a chimney could have caused the release of asbestos into the atmosphere. There was no fault by the Council.
Statement Upheld Enforcement 23-Jun-2022
Summary: The Council was at fault for approving plans to increase the height of Ms X's neighbour's property without following the proper decision-making processes. Ms X says the increase in height negatively affects light and privacy in her home. However, we do not find that this fault caused an injustice, as Ms X lives a significant distance from the property.
Statement Upheld Enforcement 16-Jun-2022
Summary: Mr X complains about delay and poor communication by the Council in relation to enforcement action against an unauthorised development at a neighbouring property. The Council has already accepted fault, apologised to Mr X and made some service improvements. The Council has agreed to our recommendations to remedy the injustice this caused Mr X.
Statement Not upheld Enforcement 16-Jun-2022
Summary: Mrs X complained it took the Council too long to begin enforcement action against her neighbour's development, which she said causes an impact on her amenity and damages her property. We did not investigate this complaint further because enforcement action is ongoing.
Statement Not upheld Enforcement 15-Jun-2022
Summary: Mr X complained about a local waste management site operating without planning permission, producing dust and air pollution. The Ombudsman did not find evidence of fault by the Council.
Statement Not upheld Enforcement 14-Jun-2022
Summary: Mr X (and his neighbours) complain about the Council's handling of noise complaints about commercial refrigeration units located near their homes since 2015. While some matters are too old for us to investigate, there is no evidence of fault in the Council's handling of the planning enforcement case against the company that owns the offending units.
Statement Upheld Enforcement 14-Jun-2022
Summary: On balance, the evidence shows the Council considers it should have required the submission of a noise assessment, as part of a planning application, and so this is fault. This did not, however, make any difference to the outcome of the application. There is no evidence of fault in any other aspect of the complaint, and so we have completed our investigation.