Statement Upheld COVID-19 27-Jan-2022
Summary: A technical problem in the broadcast of a planning committee meeting was service failure by the Council. However, this problem did not affect the outcome of the meeting, and so there is no injustice to the complainant. It is not fault for the Council's Chief Executive to not personally reply to correspondence. We have therefore completed our investigation.
Statement Not upheld COVID-19 23-Aug-2021
Summary: Mr X complained about the Council's decision to grant planning permission for his neighbour to build a two-storey extension to the side of their house. The Ombudsman found no fault in the way the Council considered Mr X's neighbours' planning application.
Statement Upheld COVID-19 02-Aug-2021
Summary: Mrs X complained about the way the Council consulted on planned local development during the COVID-19 pandemic. She said the Council excluded some older residents, and those who cannot access the Internet. The Ombudsman found the Council was not at fault in the way it carried out consultation. It was at fault for a delay responding to Mrs X's complaint, but its apology is sufficient remedy.
Statement Not upheld COVID-19 29-Jul-2021
Summary: Mr X complained about the way the Council considered a planning application for a development near his home during the COVID-19 pandemic. There was no fault in the decision making process.
Statement Upheld COVID-19 18-Dec-2020
Summary: Mr X complains about the Council's decision to approve planning permission on a development, affecting his residential amenity. We find no fault in the Council's decision making process but find fault in its response to Mr X's complaints. We recommend the Council provides an apology and seeks to address any outstanding queries.
Statement Upheld COVID-19 09-Oct-2020
Summary: Mrs X complains about the Council's decision making on planning matters and its handling of her complaint, causing distress and leading to overlooking and risk to her business. The Ombudsman finds no fault in the Council's decision making on planning matters but finds fault in its complaint handling. The Ombudsman recommends a payment for time and trouble and a further written complaint response.