Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.


Recent statements in this category are shown below:

  • Barnsley Metropolitan Borough Council (21 006 397)

    Statement Upheld COVID-19 27-Jan-2022

    Summary: A technical problem in the broadcast of a planning committee meeting was service failure by the Council. However, this problem did not affect the outcome of the meeting, and so there is no injustice to the complainant. It is not fault for the Council's Chief Executive to not personally reply to correspondence. We have therefore completed our investigation.

  • Tandridge District Council (20 008 955)

    Statement Not upheld COVID-19 23-Aug-2021

    Summary: Mr X complained about the Council's decision to grant planning permission for his neighbour to build a two-storey extension to the side of their house. The Ombudsman found no fault in the way the Council considered Mr X's neighbours' planning application.

  • Mid Devon District Council (20 007 583)

    Statement Upheld COVID-19 02-Aug-2021

    Summary: Mrs X complained about the way the Council consulted on planned local development during the COVID-19 pandemic. She said the Council excluded some older residents, and those who cannot access the Internet. The Ombudsman found the Council was not at fault in the way it carried out consultation. It was at fault for a delay responding to Mrs X's complaint, but its apology is sufficient remedy.

  • South Ribble Borough Council (20 013 171)

    Statement Not upheld COVID-19 29-Jul-2021

    Summary: Mr X complained about the way the Council considered a planning application for a development near his home during the COVID-19 pandemic. There was no fault in the decision making process.

  • Dover District Council (20 002 491)

    Statement Upheld COVID-19 18-Dec-2020

    Summary: Mr X complains about the Council's decision to approve planning permission on a development, affecting his residential amenity. We find no fault in the Council's decision making process but find fault in its response to Mr X's complaints. We recommend the Council provides an apology and seeks to address any outstanding queries.

  • Dover District Council (20 001 498)

    Statement Upheld COVID-19 09-Oct-2020

    Summary: Mrs X complains about the Council's decision making on planning matters and its handling of her complaint, causing distress and leading to overlooking and risk to her business. The Ombudsman finds no fault in the Council's decision making on planning matters but finds fault in its complaint handling. The Ombudsman recommends a payment for time and trouble and a further written complaint response.