Statement Upheld Building control 22-Mar-2022
Summary: Mr X complains the Council completed a building control enforcement investigation into a neighbouring property without considering the evidence he had on the building works. There was fault by the Council because it did not consider information from Mr X. I recommend the Council reopens its enforcement investigation to take account of the information Mr X has.
Statement Not upheld Building control 21-Mar-2022
Summary: The investigation of this complaint about the decisions made by a building control officer is discontinued. This is because further investigation would not be able to resolve a dispute over the interpretation of building regulations.
Statement Not upheld Building control 25-Feb-2022
Summary: Mrs B complains the Council failed to take effective action in response to her reports about alleged breaches of Building Regulations and planning control at a neighbouring development. Mrs B says additional capacity from the development has caused damage to an existing septic tank system. We have decided to end our investigation as the events happened too long ago and are civil matters between neighbours.
Statement Not upheld Building control 27-Jan-2022
Summary: Mr X complained the Council failed to properly monitor the quality of building works carried out at his property. The Council was not at fault.
Statement Upheld Building control 19-Jan-2022
Summary: Ms X complains the Council failed to consider the impact of her neighbour's extension on her home when it granted planning permission. The Council failed to keep a record of the reasons for its decision and publish this on its website. The Council has agreed to pay Ms X £100 and apologise for the unnecessary time and trouble caused. The Council should also take action to improve its services. We will not investigate this complaint as the Council has agreed to provide a remedy and there is nothing further we can achieve.
Statement Not upheld Building control 19-Jan-2022
Summary: Mr X complained the Council failure to address concerns about his neighbour's development. He said it did not comply with building regulations or its planning permission and created a potential risk of fire and water damage to his property. We do not find the Council was at fault because it considered Mr X's concerns but reached a different conclusion to him about the development's compliance with building regulations and planning permission.
Statement Upheld Building control 04-Jan-2022
Summary: Mr B complained the Council had not taken enforcement action under its building control powers. He considers the development next to his home does not comply with the building regulations and has, and will, cause damage to his property. He considered the Council should take action to ensure the building complies with the regulations. There was fault which caused injustice
Statement Not upheld Building control 17-Dec-2021
Summary: Mr X says the Council identified flaws in the construction of extensions at his home but then refused to take action to ensure the builder corrected the flaws. The complaint was closed because there was no fault by the Council.
Statement Upheld Building control 02-Dec-2021
Summary: Mr C complained the Council failed to enforce building regulations after his neighbour moved an oil tank next to his property. We find the Council was at fault for its communication with Mr C. The Council has agreed to our recommendations to address Mr C's injustice.
Statement Not upheld Building control 13-Oct-2021
Summary: Ms X complained about the Council's failure to ensure her neighbour completed building works. We found no fault, because the Council has no power to require the completion of building work.