London Borough of Ealing (25 023 928)

Statement Closed after initial enquiries Building control 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to register Mrs X’s building control application. We have not seen enough evidence of fault in the Council’s actions. And we consider it unlikely that further investigation will lead to a different outcome.

Bristol City Council (25 012 005)

Statement Not upheld Building control 13-Jul-2026

Summary: Mr X complained the Council failed to properly respond to his reports of breaches of building control, causing him to lose confidence in the system. We find no fault with the process the Council followed.

London Borough of Hammersmith & Fulham (25 010 859)

Statement Not upheld Building control 09-Jul-2026

Summary: Mr X complained the Council failed to take enough action when his landlord completed works to his property around 2020 which contravened building regulations. We have decided to discontinue this investigation. This is because the complaint was made to us late, and there are no good reasons to exercise discretion to investigate it now.

Birmingham City Council (25 013 262)

Statement Upheld Building control 05-Jul-2026

Summary: Mr X complained the Council’s Building Control wrongly refuses to register valid building regulation notifications which are not submitted directly through a Competent Person Scheme. We found fault by the Council. This is because it has refused to store notifications in line with the Building Regulations 2010 and based its decision on scheme specific membership rules which was not for it to enforce. The Council agreed to apologise to Mr X and take action to enable his, and other installers, valid notifications to be stored in line with the Regulations.

Slough Borough Council (26 001 036)

Statement Closed after initial enquiries Building control 29-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to approve building work that Mrs X considers did not comply with building regulations. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Isle of Wight Council (25 023 853)

Statement Closed after initial enquiries Building control 28-Jun-2026

Summary: We will not investigate this complaint about building control. This is because it is late and there are no good reasons the complainant could not have come to us sooner.

Birmingham City Council (25 024 347)

Statement Closed after initial enquiries Building control 17-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision not to allow the complainant to transfer his building project to a different Registered Building Control Approver. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

London Borough of Bromley (25 023 147)

Statement Closed after initial enquiries Building control 16-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to inspect his neighbours building works because there is not enough evidence of fault to justify our involvement. Neither we nor the Council can intervene to resolve a private civil matter between Mr X and his neighbour.

London Borough of Merton (25 020 916)

Statement Closed after initial enquiries Building control 09-Jun-2026

Summary: We will not investigate this complaint about how the Council handled a building control matter. This is because we are unable to achieve the outcome the complainant wants. No significant injustice has been caused to the complainant by the Council issuing an enforcement notice.

Torridge District Council (25 022 324)

Statement Closed after initial enquiries Building control 04-Jun-2026

Summary: We will not investigate Mr X’s late complaint about the Council’s handling of planning enforcement matters in 2023. There appear no good reasons why the complainant could not have brought their concerns to us sooner.