Durham County Council (25 011 842)

Statement Not upheld Building control 14-Apr-2026

Summary: Mr X complained the Council building control did not identify issues with his property, which he said does not meet energy standards. He is also unhappy with communications from the Council. Mr X said this distressed him. We have discontinued our investigation. There is not enough evidence of fault by the Council, and we do not investigate complaint handling and communication concerns, if we are not investigating the substantive complaint.

Milton Keynes Council (25 020 854)

Statement Closed after initial enquiries Building control 14-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council did not properly investigate defects at a neighbouring property, which he says caused damage to his home. This is because further investigation is unlikely to find evidence of fault by the Council.

Somerset Council (25 009 010)

Statement Not upheld Building control 09-Apr-2026

Summary: Mr X complained about how the Council considered his planning and building control concerns regarding works to a building he lives in. We found no fault in the process the Council followed to investigate his concerns. It reached decisions it was entitled to make. Other concerns Mr X has about the standard or cost of works is a civil matter between the property owners.

East Hampshire District Council (25 017 674)

Statement Closed after initial enquiries Building control 07-Apr-2026

Summary: We will not investigate this complaint about the Council sending building act warning letters about a potentially dangerous chimney stack. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Bexley (25 018 247)

Statement Closed after initial enquiries Building control 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s building control service. We consider that further investigation will not lead to a different outcome.

Cumberland Council (25 011 520)

Statement Closed after initial enquiries Building control 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s building control advice because it is out of time with no good reason to exercise discretion.

Barnsley Metropolitan Borough Council (25 017 134)

Statement Closed after initial enquiries Building control 19-Mar-2026

Summary: We will not investigate Ms X’s complaint about the accuracy of the Council’s response to her complaint in 2021. This is because it is a late complaint and the Information Commissioner’s Office is best placed to consider requests for information and data accuracy.

London Borough of Merton (25 004 671)

Statement Upheld Building control 11-Mar-2026

Summary: Ms X complained about a Dangerous Structure Notice issued by the Council and its subsequent actions. We have found fault by the Council in its communication with Ms X about the Notice causing frustration and inconvenience. The Council has agreed action to apologise and make a symbolic payment.

London Borough of Brent (25 015 147)

Statement Closed after initial enquiries Building control 10-Mar-2026

Summary: We will not investigate this complaint about how the Council handled a building regularisation application for a House in Multiple Occupation. This is because we are unlikely to find fault by the Council.

Canterbury City Council (25 005 029)

Statement Upheld Building control 04-Mar-2026

Summary: Mr X complained about the advice provided to him by the Council about maintenance work being carried out at his property. He says the Council misinformed him which directly led to the work being delayed. There was then further delay from the Council while it considered his application. During this time, he says that he could not live at the property. We found the Council at fault, and this caused avoidable distress. It will apologise and make payment to Mr X.