Statement Upheld Other 30-Jun-2022
Summary: Mr B says the Authority's decision to prosecute his company was flawed at the outset; we find no fault in that action. We find the Authority failed to acknowledge Mr B's correspondence, and it could have responded and managed Mr B's expectations at that stage, which might have avoided some of Mr B's frustration and distress. The Authority will apologise for this fault.
Statement Upheld Other 20-Jun-2022
Summary: We will not investigate this complaint that the Council failed to give adequate notice for the cancellation of the supply of products and services, so should pay the associated invoices. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already proposed an appropriate remedy for the complaint.
Statement Upheld Other 09-Jun-2022
Summary: Mr B complained the Council failed to make reasonable adjustments to enable him to access its services. We find the Council was at fault for failing to make reasonable adjustments. The Council has agreed to our recommendations to address the injustice caused by fault.
Statement Upheld Other 29-May-2022
Summary: Mr X complains the Council has not dealt with his father's death properly. The Council is at fault because it did not provide information, took too long to allocate a Coroner's Officer and did not offer the opportunity to view the body. The Council has agreed to apologise to Mr X, pay Mr X £100, provide information and provide guidance to staff.
Statement Upheld Other 24-May-2022
Summary: Ms X complains the Council has not dealt with her mother's death properly. The Council is at fault because it did not provide information, delayed sending the death certificate and did not respond to Ms X's complaint clearly. The Council has agreed to apologise to Ms X, pay Ms X £175, provide information, provide guidance to staff and review its complaint responses.
Statement Upheld Other 24-May-2022
Summary: Mr and Ms X complained the Council carried out a marriage ceremony instead of the civil partnership ceremony they had requested. The Council was at fault when it carried out the wrong ceremony and later provided Mr and Ms X with an incorrect version of events. It has agreed to make Mr and Ms X a distress payment and if they submit a divorce or annulment application within 18 months of the date of the ceremony, refund the fees relating to the previous ceremony and pay the court fee.
Statement Upheld Other 22-May-2022
Summary: Mr X complains the Coroner's office failed to tell him his sister's brain had been removed at a post-mortem. This caused him and his family distress and financial loss. We find fault with the Council. We have made some recommendations to remedy the injustice caused.
Statement Upheld Other 26-Apr-2022
Summary: Mrs Y complains about how the coroner's office handled the inquest into the death of her late sister. We cannot investigate some of the matters complained about because they are outside of our jurisdiction. However, we found the coroner's office failed to make an audible recording of the hearing, but this did not cause significant injustice to Mrs Y. We also found the coroner's office did not disclose all relevant documents to Mrs Y and the Council failed to respond to Mrs Y's complaint.
Statement Upheld Other 20-Apr-2022
Summary: Miss X complains the Council failed to make a formal record of, or disclose, its reasons for refusing some applications for Community Infrastructure Levy and Section 106 funds. We have found fault with the Council's actions. The Council has agreed to apologise to Miss X and make changes to its procedures to remedy the injustice caused.
Statement Upheld Other 10-Apr-2022
Summary: Mr X complains a Coroner did not do her job properly. He says wrong information was read out in court and the hearing was not recorded. We cannot investigate the actions of the Coroner or what happened in court. The Council has apologised for failing to record the hearing. Further investigation on this point will not lead to a different outcome.