What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Reading Borough Council (26 004 340)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s telephone enquiry concerning a request for records. This is because we are unlikely to be able to add to the Council’s investigation already carried out and because there is a more suitable body to achieve his requested outcome.

  • London Borough of Southwark (26 008 949)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate X’s complaint that the Council delayed reviewing restrictions it placed on X’s contact. This is because part of the complaint is made late and any recent delay in carrying out a review has not caused X a significant enough injustice.

  • Swindon Borough Council (25 023 246)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his complaints. There is not enough evidence of fault to justify an investigation.

  • Somerset Council (25 026 200)

    Statement Not upheld Other 05-Jul-2026

    Summary: Mr X complained the Council failed to deal with his complaints in accordance with its complaints policy. We have found no fault in the Council’s actions.

  • London Borough of Brent (26 003 316)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a Freedom of Information Act request and its review. The Information Commissioner is better placed to consider and decide information rights complaints. 

  • Leicestershire County Council (26 008 496)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • London Borough of Southwark (26 008 723)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate Ms X’s complaint about matters relating to the coronial service. The Council is not responsible for the actions of Coroners and so the law prevents us from investigating. Additionally, we will not investigate complaints about complaints handling in cases where we cannot investigate the substantive matter.

  • Sheffield City Council (25 027 836)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a request for information. This is because the Information Commissioner’s Office is better placed to deal with the matter.

  • Central Bedfordshire Council (26 000 772)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council's response to her complaint about a councillor’s conduct and a failure to meet her reasonable adjustments during its complaint handling. There is insufficient evidence of fault and any injustice is not significant enough to warrant our involvement.

  • Suffolk County Council (25 030 062)

    Statement Closed after initial enquiries Other 01-Jul-2026

    Summary: We cannot investigate this complaint about the actions of a Council employee outside of their work role. This is because the matter complained about is not an administrative function of the Council.

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