Transport for London (26 009 411)

Statement Closed after initial enquiries Other 13-Jul-2026

Summary: We will not investigate X’s complaint about an injury they suffered on a Transport for London bus. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can determine liability. It is therefore reasonable to expect them to use their legal remedy.

Hastings Borough Council (26 009 323)

Statement Closed after initial enquiries Other 12-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to respond to X’s complaint. This is because there is no significant injustice and there is no worthwhile outcome achievable. Additionally, there is another body better placed to consider a complaint about data rights.

Brighton & Hove City Council (26 010 349)

Statement Closed after initial enquiries Other 12-Jul-2026

Summary: We will not investigate this complaint about how the Council process and share personal data. The Information Commissioner is better placed to consider and decide complaints about data protection.

Leeds City Council (25 015 739)

Statement Not upheld Other 09-Jul-2026

Summary: There was no fault by the Council, in relation to a complaint about the installation of a faulty heating system in the complainant’s property. Although the Council funded the installation, it was not responsible for the contractor’s work, and the Council acted appropriately in challenging the contractor over its performance. We have therefore completed our investigation.

Rugby Borough Council (26 003 958)

Statement Closed after initial enquiries Other 09-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of a subject access request. This is because there is another body better placed to consider.

Wiltshire Council (26 009 136)

Statement Closed after initial enquiries Other 09-Jul-2026

Summary: We cannot investigate this complaint concerning the actions of a Council worker outside of their work role. This is because the matter complained about is not an administrative function of the Council.

North East Mayoral Combined Authority (25 023 375)

Statement Closed after initial enquiries Other 08-Jul-2026

Summary: We will not investigate this complaint about the Authority’s complaint handling. This is because any injustice is not significant enough.

Swindon Borough Council (26 000 548)

Statement Closed after initial enquiries Other 08-Jul-2026

Summary: We will not investigate this complaint about how the Council handled a Subject Access Request. This is because there is another body best placed to consider it.

Stoke-on-Trent City Council (26 010 237)

Statement Closed after initial enquiries Other 08-Jul-2026

Summary: We cannot investigate this complaint that the Council has wasted public money because the alleged fault affects all or most residents.

Reading Borough Council (26 004 340)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s telephone enquiry concerning a request for records. This is because we are unlikely to be able to add to the Council’s investigation already carried out and because there is a more suitable body to achieve his requested outcome.