What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • London Borough of Lambeth (26 002 132)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate this complaint about a breach of confidentiality. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Lancashire County Council (25 030 468)

    Statement Closed after initial enquiries Other 28-Jun-2026

    Summary: We will not investigate Mr X’s complaint that the Council recorded incorrect information in a child and family assessment. This is because there is another body better placed to investigate.

  • Horsham District Council (25 019 599)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to submit a public statement at a cabinet meeting. This is because there is not enough evidence of fault.

  • Northamptonshire Fire and Rescue Service (25 027 085)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about alleged damage to her vehicle following attendance by the Authority. This is because claims for property damage are better dealt with through insurance or court.

  • London Borough of Waltham Forest (26 007 034)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Rotherham Metropolitan Borough Council (26 007 482)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Kirklees Metropolitan Borough Council (25 014 576)

    Statement Closed after initial enquiries Other 22-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of a governance complaint. This is because we cannot investigate a complaint about what happened in court, and there is not enough evidence of fault to justify investigating.

  • Warwickshire County Council (26 007 173)

    Statement Closed after initial enquiries Other 22-Jun-2026

    Summary: We will not investigate this complaint about delay by the Council responding to a subject access request. This is because the Information Commissioner is better placed to consider this complaint.

  • Salford City Council (25 025 613)

    Statement Closed after initial enquiries Other 18-Jun-2026

    Summary: We will not investigate this complaint about the Council charging more for burial costs to a non-resident person, than it does to one of its residents. The Council’s actions have not caused X a significant personal injustice and further investigation by us would not lead to a different outcome for X.

  • Charnwood Borough Council (26 000 321)

    Statement Closed after initial enquiries Other 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s response to a subject access request as it is best dealt with by the Information Commissioner’s Office.

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