Eastbourne Borough Council (26 014 847)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about how the Council handled concerns raised about a financial transaction. This is because we have decided any injustice is not significant enough to justify our involvement.

Hampshire County Council (26 015 108)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We cannot investigate this complaint about the Council’s failure to respond to an information request. This is because the request relates to matters which are in Tribunal proceedings and the law does not allow us to look such complaints. Additionally, there is another body better placed to investigate complaints about data protection matters.

Rother District Council (26 015 606)

Statement Closed after initial enquiries Other 07-Sep-2026

Summary: We will not investigate this complaint about the neutrality of published details regarding a refugee event as Mr X is not personally affected by this to a degree that would justify our further involvement.

Bristol City Council (26 015 819)

Statement Closed after initial enquiries Other 07-Sep-2026

Summary: We will not investigate this complaint about the Council allowing a religious act to take place during a Council meeting. This is because there is not enough evidence of fault to justify an investigation.

Surrey County Council (26 003 001)

Statement Closed after initial enquiries Other 06-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his personal information or its failure to address his complaint. This is because there is not enough evidence of fault and the Information Commissioner’s Office is better placed to consider Mr X’s specific concerns about personal data processing and retention.

West Berkshire Council (26 004 153)

Statement Upheld Other 06-Sep-2026

Summary: We have upheld Mr X's complaint about the Council's handling of finds he deposited with its museum service. The Council accepted shortcomings in its recording and documentation processes. It has agreed to pay Mr X £150 to recognise the uncertainty, distress and avoidable time and trouble this caused. This is a proportionate remedy for the injustice caused.

Portsmouth City Council (26 014 792)

Statement Closed after initial enquiries Other 06-Sep-2026

Summary: We will not investigate this complaint about the actions of a Council employee outside of their work role. This is because they were not carrying out an administrative function of the Council.

South Norfolk District Council (25 029 069)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate this complaint about the way the Council handled Miss X’s personal information, alleged data breaches and failure to deal with Subject Access Requests (SARs). This is because there is not enough evidence of fault by the Council and further investigation would not lead to a different outcome. The Information Commissioner’s Office is better placed to consider her data protection concerns. Part of Miss X’s complaint is also late.

Bassetlaw District Council (26 014 099)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate this complaint about the Council changing the locks to a rented garage. This is because we have decided any injustice is not significant enough to justify our involvement.

Bournemouth, Christchurch and Poole Council (25 028 725)

Statement Upheld Other 02-Sep-2026

Summary: We have upheld this complaint about complaint handling because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.