Stoke-on-Trent City Council (25 021 961)

Statement Closed after initial enquiries Leisure and culture 04-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to terminate Mr X’s allotment tenancy. This is because there is not enough evidence of fault to justify investigating and the Information Commissioner’s Office is better placed to consider part of the complaint.

Westminster City Council (25 024 995)

Statement Closed after initial enquiries Leisure and culture 03-Jun-2026

Summary: We will not investigate Mr X’s complaint about a decision to ban him from a leisure centre. This is because there is insufficient evidence of fault.

Epsom & Ewell Borough Council (25 015 145)

Statement Upheld Leisure and culture 02-Jun-2026

Summary: Miss X complained the Council failed to be transparent about the charges when she held a pre-wedding event at one of its halls. She also complained the Council did not alert her to problems about catering in enough time and there were issues with lighting and poor ventilation on the day of the event. We find the Council was at fault for charging Miss X the wrong deposit money and for issues with the lighting on the day of the event. This caused Miss X frustration and distress. The Council has apologised to Miss X, returned her deposit, offered to pay £150 and put in place service improvements. This is appropriate to reflect Miss X’s injustice. We do not recommend anything further.

St Albans City Council (25 023 448)

Statement Closed after initial enquiries Leisure and culture 28-May-2026

Summary: We will not investigate Mr X’s complaint about works carried out by the Council at a local park. This is because there is insufficient evidence of fault and because we could not add to the investigation carried out by the Council.

Luton Borough Council (25 024 623)

Statement Closed after initial enquiries Leisure and culture 28-May-2026

Summary: We will not investigate Ms X’s complaint about the eviction of her company from a council run site. This is because it is made late. Other matters have not caused her a significant personal injustice.

Epsom & Ewell Borough Council (25 023 795)

Statement Closed after initial enquiries Leisure and culture 26-May-2026

Summary: We will not investigate this complaint about the changes made to Mr X’s gym membership. This is because an investigation would be unlikely to find fault with the Council’s actions.

Bristol City Council (25 028 816)

Statement Closed after initial enquiries Leisure and culture 25-May-2026

Summary: We will not investigate this complaint about allotment fees because it is made late and an investigation into the Council’s recent actions would not lead to a different outcome.

Surrey Heath Borough Council (25 022 381)

Statement Closed after initial enquiries Leisure and culture 18-May-2026

Summary: We will not investigate this complaint about the Council’s decision to stop locking the access gates at a recreation park, or how it made that decision. There is no significant injustice to X.

Bournemouth, Christchurch and Poole Council (25 021 604)

Statement Closed after initial enquiries Leisure and culture 14-May-2026

Summary: We will not investigate this complaint about the Council’s handling of concerns raised by Mr X on behalf of Mr Y, a disabled service user. We cannot determine whether discrimination occurred, as only the courts can decide this. An investigation is unlikely to achieve a different outcome or add to the responses already provided.

London Borough of Newham (25 026 239)

Statement Closed after initial enquiries Leisure and culture 12-May-2026

Summary: We will not investigate this complaint about the Council’s decision to increase the price of Ms X’s leisure membership. This is because an investigation would be unlikely to find fault with the Council’s actions.