Manchester City Council (25 016 640)

Statement Closed after initial enquiries Leisure and culture 24-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to an incident involving Ms X. This is because an investigation would not lead to a different outcome.

North Northamptonshire Council (25 014 377)

Statement Closed after initial enquiries Leisure and culture 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s request relating to a community centre. This is because it is a late complaint and we will not exercise discretion to consider it because Miss X has not provided any good reasons why it could not have been brought to us sooner.

Stevenage Borough Council (25 018 133)

Statement Closed after initial enquiries Leisure and culture 19-Nov-2025

Summary: We will not investigate Mr X’s complaint about a Council leisure centre’s change in booking system. This is because the events complained about took place more than 12 months ago. It would have been reasonable for Mr X to complain at the time. In addition, even if we did exercise discretion to investigate, we would be unlikely to find fault.

Halton Borough Council (25 017 067)

Statement Closed after initial enquiries Leisure and culture 12-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to increase membership fees at Mr X’s gym. This is because an investigation would be unlikely to find fault with the Council’s actions.

Liverpool City Council (25 009 211)

Statement Closed after initial enquiries Leisure and culture 10-Nov-2025

Summary: We will not investigate this complaint about how the Council responded to Mr X’s contact with staff at a library facility. There is not enough evidence of fault nor significant injustice. Nor will we consider the Council’s complaint handling, because they have acknowledged and apologised for the delay.

City of Wolverhampton Council (25 013 680)

Statement Closed after initial enquiries Leisure and culture 28-Oct-2025

Summary: We will not investigate this complaint about poor treatment Mr X received during a public event. This is because an investigation would not result in a worthwhile outcome for Mr X.

Newark & Sherwood District Council (25 013 495)

Statement Closed after initial enquiries Leisure and culture 27-Oct-2025

Summary: We will not investigate this complaint about the Council’s management of an incident that involved Miss X’s child. This is because an investigation would be unlikely to result in a different outcome for Miss X.

Maidstone Borough Council (25 012 403)

Statement Closed after initial enquiries Leisure and culture 23-Oct-2025

Summary: We will not investigate Mr X’s complaint about events that led to him being banned from a leisure centre. This is because there is insufficient evidence of fault.

Royal Borough of Kensington & Chelsea (25 012 575)

Statement Closed after initial enquiries Leisure and culture 22-Oct-2025

Summary: We will not investigate Mr X’s complaint about how he was treated at a Council leisure centre. The Council upheld Mr X’s complaint and provided an appropriate remedy so further investigation would not add to the one carried out by the Council.

Rushmoor Borough Council (25 006 444)

Statement Closed after initial enquiries Leisure and culture 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to lease sports fields to a sports club. Further investigation would not lead to a different outcome.