Surrey Heath Borough Council (25 002 001)

Statement Closed after initial enquiries Land 17-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to sell land it owns because there is not enough personal injustice caused to Mrs X to warrant an investigation.

Lancashire County Council (25 012 239)

Statement Closed after initial enquiries Land 14-Nov-2025

Summary: We will not investigate Mrs X’s complaint that the Council has refused her claim for compensation after a new road devalued her home. This is because it is reasonable for Mrs X to use her right of appeal to a tribunal.

London Borough of Hackney (25 010 494)

Statement Closed after initial enquiries Land 13-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council demolishing a wall on a site neighbouring her home. This is because there is not enough evidence of fault to warrant us investigating, and it is open to her to approach her housing association landlord about protecting her rights as its tenant.

Rutland County Council (25 005 071)

Statement Closed after initial enquiries Land 25-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about delay in the Council’s sale of land to Mr X. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Norfolk County Council (24 022 075)

Statement Closed after initial enquiries Land 02-Sep-2025

Summary: We will not investigate this complaint about the sale of council land. This is because we do not consider Mrs X has suffered enough personal injustice to warrant our involvement.

Dudley Metropolitan Borough Council (25 004 985)

Statement Closed after initial enquiries Land 01-Sep-2025

Summary: We cannot investigate this complaint the Council failed to enforce parking restrictions. That is because the law say we cannot investigate when the Council is acting as a social landlord.

Royal Borough of Windsor and Maidenhead Council (24 019 883)

Statement Upheld Land 28-Aug-2025

Summary: Mrs B complained about how the Council handled her Landowner Statement relating to a piece of land and a later Town and Village Green application. There was fault by the Council. It did not follow the correct process which caused Mrs B uncertainty. It did not deal with her complaint to it in good time. The Council should apologise to Mrs B and write to her to confirm her Landowner Statement is valid.

Stockport Metropolitan Borough Council (25 004 917)

Statement Closed after initial enquiries Land 12-Aug-2025

Summary: We will not investigate this complaint about boundary changes. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

Cornwall Council (24 021 864)

Statement Closed after initial enquiries Land 20-Jul-2025

Summary: We will not investigate this complaint about the Council’s conduct regarding the wrongful claim of Mrs X’s land as a public highway. This is because the substantive complaint is late and we cannot investigate issues that have already been dealt with in court.

Wiltshire Council (25 002 547)

Statement Closed after initial enquiries Land 20-Jul-2025

Summary: We will not investigate this complaint about an alleged delay by the Council in handling a property purchase. This is because there is another organisation better placed to deal with the complaint.