Portsmouth City Council (25 018 405)

Statement Closed after initial enquiries Commercial and contracts 31-Mar-2026

Summary:The complainant, Miss X, complains the Council was at fault in the way it carried out a rent review for her business. This resulted in her owing arrears to the Council which she struggled to afford to pay.

West Northamptonshire Council (25 017 636)

Statement Closed after initial enquiries Commercial and contracts 28-Mar-2026

Summary: We will not exercise discretion to investigate this complaint about a commercial lease between Mr X and the Council. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Reading Borough Council (25 016 390)

Statement Closed after initial enquiries Commercial and contracts 26-Mar-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s procurement process. It is unlikely further investigation would lead to a different outcome and we cannot achieve the outcome he wants.

London Borough of Havering (25 015 498)

Statement Closed after initial enquiries Commercial and contracts 19-Mar-2026

Summary: We will not investigate Mr X and Ms Y’s complaint about the Council’s handling of contracts in relation to properties they own. It is more appropriate for them to take legal action to resolve the matter.

Cambridgeshire County Council (25 013 073)

Statement Closed after initial enquiries Commercial and contracts 06-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to recover debt from a business. This is because there is not enough evidence of fault to warrant our involvement.

Bracknell Forest Council (25 015 276)

Statement Closed after initial enquiries Commercial and contracts 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision not to commission a provider who delivers alternative provision. Mr X has an alternative legal remedy through the courts and given the circumstances of his complaint, it is reasonable to expect Mr X to take court action to resolve his dispute.

Derby City Council (25 013 726)

Statement Closed after initial enquiries Commercial and contracts 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay paying a care provider for services because further investigation would not lead to a different outcome.

London Borough of Havering (25 020 287)

Statement Closed after initial enquiries Commercial and contracts 04-Feb-2026

Summary: We will not investigate Mr X’s complaint about whether the Council was in breach of its tenancy agreement as court action is more appropriate to address his concerns. We will not investigate his complaint about the Council’s lack of response to the concerns he raised about the operation of its private sector leasing scheme because his complaint is late and there are no good reasons to decide to investigate now. Even if we investigated, we could not achieve a worthwhile outcome.

London Borough of Newham (24 016 375)

Statement Closed after initial enquiries Commercial and contracts 20-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his communications. Mr X can take court action to evict the tenant and make an order about any outstanding rent, and it is reasonable for him to take that action.

London Borough of Islington (25 011 260)

Statement Closed after initial enquiries Commercial and contracts 20-Jan-2026

Summary: We will not investigate this complaint about a breach of contract. Mr X has an alternative legal remedy and given the circumstances of his complaint, it is reasonable to expect Mr X to take court action to resolve his dispute.