Statement Upheld Commercial and contracts 30-Mar-2022
Summary: Ms X complains the Council is charging her more to rent a garage than it does council tenants and has failed to take action to prevent residents from blocking her garage. There is no evidence of fault in how the Council dealt with Ms X's reports of residents blocking her garage. The Council is at fault in how it dealt with Ms X's complaint which caused frustration and avoidable time and trouble to her. The Council has agreed to remedy the injustice to Ms X by making a payment of £200 and review whether it needs to take further action to stop residents blocking Ms X's garage.
Statement Not upheld Commercial and contracts 21-Feb-2022
Summary: We found the Council was not a fault in deciding to increase Mrs X's rent and charge a fee for the renewal of her agreement.
Statement Upheld Commercial and contracts 06-Jan-2022
Summary: We will not investigate Mr X's complaint about the Council's failure to comply with its procurement processes and the Public Contract Regulations 2015. If Mr X felt the Council's decision to reject his bid was wrong it would have been reasonable for him to challenge it at court. The Council has provided a suitable remedy for the injustice caused by its failures in dealing with Mr X's complaint.
Statement Upheld Commercial and contracts 19-Oct-2021
Summary: Mrs X complained the Council took too long to complete her licence and charged her for legal fees the amount of which she was not informed about at the outset. The Council has already admitted it was at fault when it delayed and failed to keep her informed of progress. It was also at fault for delaying in providing Mrs X with clear information about the amount of legal fees she needed to pay. The Council has already apologised and offered Mrs X £300 for the delays and failure to keep her updated. It has also agreed to apologise for its failure to provide timely information about the legal costs she would incur.
Statement Upheld Commercial and contracts 30-Sep-2021
Summary: Mr S complains about the way the Council administered the tendering process for a contract his company bid for. He complains about the notification of the interview date, the way the Council's panel handled the interview and presentation, and the Council's responses to his request for feedback and a complaint. We uphold the complaint, because of some inadequate record keeping, which does not meet the expectations of either procurement policy or the Ombudsman's principles of good administrative practice. The Council has agreed to our recommendations.
Statement Upheld Commercial and contracts 23-Jul-2021
Summary: Ms Z has made a complaint about the way the Council terminated her business lease. She says the process was handled poorly and the Council instigated hostility by contacting her licencees. Ms Z says this caused loss of reputation, earnings and equipment. However, the Ombudsman has not identified any fault in this respect. We have however found fault in the Council's complaints process. This caused Ms Z an injustice and so we have recommended a small payment be made to her.
Statement Upheld Commercial and contracts 25-Jun-2021
Summary: The Council failed to fairly complete a tender process, in which Mr C was unsuccessful. This leaves Mr C with uncertainty about whether the result would have been different if properly completed. The Council has taken appropriate action to improve its procedures to prevent future problems. To acknowledge Mr C's uncertainty, frustration, time, and trouble, the Council will apologise and pay him £300.
Statement Not upheld Commercial and contracts 11-May-2021
Summary: Mr C complains the Council failed to correctly assess his bid for a consultancy services contract. The Ombudsman has discontinued the investigation because the outcome sought by Mr C is not achievable.
Statement Not upheld Commercial and contracts 25-Mar-2021
Summary: Mr X complains the Council has not dealt properly with the tendering process for a contract. The Ombudsman will not investigate Mr X's complaint further because it would have been reasonable for Mr X to take the matter to court.
Statement Upheld Commercial and contracts 18-Feb-2021
Summary: Mrs X complains the Council wrongly disposed of belongings from a garage it leased to her husband for a second time. The Council has accepted there was fault. It has apologised, made service improvements and offered payments for Mrs X's time, trouble and distress. I am satisfied these are a suitable remedy for the injustice caused. The courts are better placed to deal with the dispute about the value of the lost property.