Decision search
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Leicester City Council (24 020 563)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about Council tax discounts as there is a right of appeal to a Valuation Tribunal.
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Rossendale Borough Council (24 020 671)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about Council tax banding as the decision was made by a body out of jurisdiction.
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Blackpool Borough Council (24 020 816)
Statement Closed after initial enquiries Parking and other penalties 11-Mar-2025
Summary: We will not investigate this complaint about the enforcement of a parking penalty charge notice as it is unlikely we will find fault by the Council.
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Hertfordshire County Council (23 017 638)
Statement Closed after initial enquiries Other 11-Mar-2025
Summary: We cannot investigate this complaint about a visit by Council officers to Mr X’s property or his allegation they stole items. This is because there is insufficient evidence of fault to justify an investigation. We will also not investigate Mr X’s complaint about police and ambulance attendance, as this is outside our jurisdiction.
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London Borough of Enfield (23 021 272)
Statement Upheld Homelessness 10-Mar-2025
Summary: The evidence currently suggests fault on Mr Q’s complaint about the Council failing to decide his suitability review request within the statutory timescale which caused him some uncertainty. The agreed action of an apology remedies the injustice caused. There was no fault on his other complaints.
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Cheshire East Council (24 003 207)
Statement Upheld Charging 10-Mar-2025
Summary: Mrs Y complained the Council failed to properly assess her mother, Mrs X’s, care needs and finances in August 2022, and failed to then commission adequate care. She says the Council also over charged Mrs X for residential care. The Council failed to follow up on Mrs X’s domiciliary care assessment and follow the proper process to charge a top up on Mrs X’s residential care costs. The Council has offered a suitable payment for Mrs X’s domiciliary care. It should apologise and make a payment to Mrs Y for the uncertainty caused.
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Norfolk County Council (24 004 051)
Statement Upheld Domiciliary care 10-Mar-2025
Summary: Mrs X complains about the care provided to her late mother by the Council commissioned care provider, Guild healthcare Ltd. We find the Council was at fault. This caused significant distress to Mrs X. The Council has agreed to make several recommendations to address the injustice caused by fault.
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London Borough of Hounslow (24 005 013)
Statement Upheld Special educational needs 10-Mar-2025
Summary: Mrs X complained the Council did not provide her child D with special educational needs support from their Education, Health, and Care Plan, and failed to properly review the Plan. There was fault by the Council which caused D to miss special educational needs provision, and avoidable distress for D and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure D’s provision is in place, and pay a financial remedy. It will also review its processes to ensure it meets its duties to secure Education, Health, and Care Plan provision.
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Agincare UK Limited (24 006 212)
Statement Upheld Domiciliary care 10-Mar-2025
Summary: We upheld Mr X’s complaint. Complaint handling was not in line with our expectations, record-keeping was poor and staff conduct in a meeting unprofessional. This caused avoidable distress. The Care Provider has accepted our recommendations for a further apology, a symbolic payment and actions for it to take to improve its service and minimise the chance of recurrence.
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London Borough of Lambeth (24 006 548)
Statement Upheld Homelessness 10-Mar-2025
Summary: Miss X complained about how the Council responded to her concerns that her temporary accommodation was unsuitable. The Council was at fault. This meant Miss X missed out on her right to ask for a review of her accommodation’s suitability and she has been living in unsuitable housing for over a year. To remedy her injustice, the Council will apologise and pay Miss X a total of £1800. It will take action to ensure it gives accurate information about homeless people’s rights to request a review of the suitability of their temporary accommodation.