Decision search
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London Borough of Bexley (24 020 215)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Transport for London (24 020 474)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate Mr X’s complaint about matters related to the Authority’s decision to suspend his taxi driver licence. This is because there is not enough evidence of fault to justify investigating.
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Cleveland Fire Brigade (24 020 738)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate this complaint about the way a vehicle owned by the Authority, was being driven on a road, by one of its employees. This is because there is another body better placed to look at Mr X’s complaint.
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Cumberland Council (24 020 772)
Statement Closed after initial enquiries Council tax 12-Mar-2025
Summary: We will not investigate this complaint about Council tax liability and discounts because there was a right of appeal to a Valuation Tribunal.
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Wigan Metropolitan Borough Council (24 020 908)
Statement Closed after initial enquiries Licensing 12-Mar-2025
Summary: We will not investigate this complaint about a licencing decision as the complainant had the right to appeal it to the Magistrates’ Court.
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Staffordshire Moorlands District Council (24 021 067)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application for a property near the complainant’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Reading Borough Council (23 003 875)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complained about the way the Council handled the review of her child’s education, health and care plan and her complaint. She said this delayed her right to appeal the plan, caused unnecessary distress and frustration, and cost her time and trouble. We find the Council at fault, and this caused injustice. The Council has made a payment to Mrs X, apologised, and agreed to add a note to Mrs X’s file. The Council has also agreed to arrange catch-up sessions for provision which was missed as a consequence of a delay in triggering Mrs X’s right of appeal.
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Waverley Borough Council (24 016 324)
Statement Closed after initial enquiries Antisocial behaviour 11-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to follow the Anti-Social Behaviour Review process correctly. The decision to refuse Mr X’s request for an Anti-Social Behaviour Review was made by the Community Safety Partnership. This body is outside our jurisdiction. The failure to respond to his appeal for a review of this decision was made by the Office of the Police and Crime Commissioner, also a body outside our jurisdiction.
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West Sussex County Council (23 021 450)
Statement Upheld Special educational needs 11-Mar-2025
Summary: Ms F complained the Council failed to provide her son (X) with an education in school or through an alternative provision placement since September 2023. She also said it communicated poorly and caused delays in its complaints handling. The Council agreed it was at fault. We found its proposed remedy was not enough. It will apologise to Ms F and make payment to her and X to properly acknowledge the injustice its faults caused them. We have also made service improvement recommendations to address the delays and faults.
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South Holland District Council (24 003 168)
Statement Upheld Planning applications 11-Mar-2025
Summary: Miss X complains about the way the Council has dealt with and taken enforcement action against a breach of planning control at a neighbouring property. We found no evidence of fault in the way the Council has considered these matters. We found fault in the way the Council responded to Miss X’s complaints causing her an injustice through her time and trouble in pursuing a complaint. We have recommended a suitable remedy for the injustice caused in this case.