Decision search
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Milton Keynes Council (24 019 917)
Statement Upheld Homelessness 15-May-2025
Summary: We will not investigate this complaint the Council did not properly assess whether the complainant is in ‘priority need’ and owed a duty to be given accommodation. This is because the complainant has yet to have the Council’s decision that she is not in priority need reviewed under the review procedure. The Council was at fault by dealing with the complainant’s disagreement to the decision under its complaints procedure. The Council has accepted our invitation to offer the complainant with a fresh right of review, and further investigation is unlikely to lead to a different outcome.
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London Borough of Hammersmith & Fulham (24 020 091)
Statement Upheld Homelessness 15-May-2025
Summary: We will not investigate this complaint about alleged fault in the Council’s handling of a homelessness application, including delays and poor service. This is because the Council has agreed to provide a suitable remedy which is proportionate to the injustice caused. We cannot investigate or remedy the allegation that delays also resulted in his homelessness being relieved much later than it should have been. This is because the complainant had a right of appeal over this issue which he could reasonably have exercised.
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London Borough of Hounslow (24 020 870)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate this complaint about an offer of housing and about how long the Council took to make the offer. The complaint is late without good enough reason to accept it now.
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Suffolk County Council (24 022 666)
Statement Closed after initial enquiries Child protection 15-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Manchester City Council (24 022 775)
Statement Closed after initial enquiries Child protection 15-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a safeguarding referral about his family. The law prevents us from investigating anything that is or has been the subject of court proceedings. We are also unlikely to find evidence of fault in the Council’s action following Mr X’s arrest.
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Lancashire County Council (24 022 828)
Statement Closed after initial enquiries Child protection 15-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s response to her concerns about the care and welfare of her grandchildren. This is because there is no sign of fault in the Council’s decision not to accept her complaint because she does not have parental responsibility for the children.
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Birmingham City Council (24 022 901)
Statement Closed after initial enquiries Highway repair and maintenance 15-May-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the courts about the matter, who are better placed to consider the complaint.
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Kirklees Metropolitan Borough Council (25 000 470)
Statement Closed after initial enquiries Friends and family carers 15-May-2025
Summary: We will not investigate this complaint about payment of fostering allowances. This is because the complaint is late, and there is no good reason for the delay in complaining to us.
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Birmingham City Council (25 001 009)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him because there is not enough evidence of fault or significant injustice.
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Bristol City Council (25 001 808)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We will not investigate this complaint about a data breach as the Information Commissioner's Office is best placed to assess the Council's response and compensation can be sought in court.