London Borough of Merton (24 017 984)

Statement Closed after initial enquiries Private housing 23-Feb-2026

Summary: We will not investigate this complaint about enforcement action the Council has taken against Ms X as a landlord and its advice to her tenants about remaining in the property. It was reasonable for Ms X to use her right of appeal to the First-Tier Tribunal (Property Chamber) and there is insufficient evidence of fault which would warrant an investigation.

Liverpool City Council (25 013 939)

Statement Closed after initial enquiries Private housing 23-Feb-2026

Summary: We will not investigate this complaint about the Council’s actions following reports of a hazard. We are unlikely to find fault with the Council, and we cannot achieve the outcomes Mr X seeks.

Liverpool City Council (25 017 699)

Statement Closed after initial enquiries Private housing 20-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council not investigating his concerns about damp and mould in his rented property. This is because his complaint is late and there are no good reasons why he did not complain sooner.

Birmingham City Council (25 014 236)

Statement Closed after initial enquiries Private housing 20-Feb-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him a financial penalty. This is because he has appealed to the Tribunal and there is no worthwhile outcome achievable by our investigation.

London Borough of Lambeth (25 007 303)

Statement Closed after initial enquiries Private housing 19-Feb-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of disrepair in a housing association property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

London Borough of Enfield (25 013 889)

Statement Closed after initial enquiries Private housing 18-Feb-2026

Summary: We will not investigate this complaint about the Council failing to hand back and re-letting a property which was let on a private lease to a landlord. we will not investigate this complaint. It was reasonable for Mr X to seek a remedy from the courts for any breaches of his private agreement with the Council.

London Borough of Enfield (25 004 130)

Statement Closed after initial enquiries Private housing 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her report about disrepair in her home. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Canterbury City Council (24 021 529)

Statement Upheld Private housing 16-Feb-2026

Summary: Mr X complained about the Council’s actions after he served a notice to his tenants and led to their eviction. We found the Council at fault as it did not contact Mr X, as the landlord, throughout the process, or consider whether it was reasonable for the tenant to remain in occupation during the relevant period. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to recognise his injustice from the faults identified. It has also agreed to take action to prevent recurrence of fault.

Westminster City Council (25 002 748)

Statement Closed after initial enquiries Private housing 16-Feb-2026

Summary: We will not investigate this complaint about the Council’s supervision of improvement grant for work at Mr X’s home. There is insufficient evidence of fault which would warrant an investigation.

Milton Keynes Council (25 016 111)

Statement Closed after initial enquiries Private housing 09-Feb-2026

Summary: We will not investigate the Council’s response to Ms X’s report of hazards in her home, as she taken legal action. The remaining complaint matter about housing allocations is premature. It is reasonable to expect Ms X to complain to the Council first so we will not investigate.