Folkestone & Hythe District Council (25 006 890)

Statement Upheld Private housing 22-Apr-2026

Summary: The Council was not at fault for how it assessed the condition of Mr X’s property and for how it made its decision about what action to take. The Council was at fault for the time it took to investigate Mr X’s reports about the condition of his property. This meant he had to wait much longer than he should have for the Council to come and inspect his property. To remedy the injustice caused the Council agreed to apologise and make a payment to Mr X for the anxiety and frustration he suffered.

London Borough of Newham (25 016 442)

Statement Closed after initial enquiries Private housing 22-Apr-2026

Summary: We will not investigate X’s complaint about the Council’s response to reported health and safety hazards in their private rented housing. Part of the complaint is late. There is not enough evidence of fault to justify investigating their more recent complaint about the same matter and licensing for their private rented housing.

Slough Borough Council (25 015 631)

Statement Closed after initial enquiries Private housing 20-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of disrepair in her property. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Coventry City Council (25 009 872)

Statement Not upheld Private housing 16-Apr-2026

Summary: Mr X complained the Council failed to enforce the Improvement notice it issued to his landlord in May 2024 and did not take appropriate action in response to his subsequent reports of disrepair. We find no fault in the Council’s actions or decision-making.

North Yorkshire Council (24 020 471)

Statement Upheld Private housing 14-Apr-2026

Summary: We have not found the Council at fault for how it responded to Ms X’s complaint about the accessibility of Company 1’s complaints procedure. We have found the Council at fault for not taking its own view on a resolution to Ms X’s complaint about the distress and frustration caused by poor coordination of works in Ms X’s home, including deciding whether Ms X was entitled to compensation. The Council has agreed to act to address the uncertainty caused by considering the matter again and providing a written decision to Ms X.

London Borough of Hackney (25 019 842)

Statement Closed after initial enquiries Private housing 13-Apr-2026

Summary: We cannot investigate Mr X’s complaint about the management of housing let on a long lease by the Council because this is not in our remit.

Brighton & Hove City Council (25 019 217)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaints about disrepair and landlord harassment. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Leeds City Council (25 019 428)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Miss X’s complaint about works undertaken in her home under a Home Upgrade Grant. This is because there is not enough evidence of fault to justify an investigation.

Herefordshire Council (25 019 857)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a Warm Home Grant application. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Wandsworth (25 016 394)

Statement Closed after initial enquiries Private housing 01-Apr-2026

Summary: We will not investigate Mr X’s complaint about property licencing and planning enforcement. There is insufficient evidence of fault to justify an investigation.