London Borough of Bromley (25 011 240)

Statement Upheld Private housing 08-Sep-2026

Summary: There was no evidence of fault in how the Council oversaw the housing repairs as set out in the improvement notice for Ms X’s property. It was at fault for not retaining a copy of the report after it carried out an inspection of the works. The Council has agreed to apologise and carry out a fresh inspection to remedy the injustice this caused Ms X.

Southend-on-Sea City Council (25 019 528)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about how the Council responded to her housing concerns because there is not enough evidence of fault.

Charnwood Borough Council (25 027 652)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decisions regarding property Mrs X owns because she has used her right to appeal to the First Tier (Property Chamber) Tribunal. We will not investigate the remainder of Mrs X’s complaint because she has not formally complained to the Council about them.

Liverpool City Council (25 015 670)

Statement Closed after initial enquiries Private housing 07-Sep-2026

Summary: Mr X complained the Council failed to properly investigate his complaints about disrepair, harassment, and fire safety issues in his privately rented accommodation between May 2024 and October 2025. I ended this investigation because Mr X filed a claim with the Court about the same matter which puts the complaint outside of our jurisdiction.

London Borough of Islington (25 014 527)

Statement Upheld Private housing 06-Sep-2026

Summary: We found fault on Miss Y’s complaint about the Council failing to resolve the issue of using the correct form for her address. The Council agreed to send Miss Y an apology and review why it did not resolve the correct form of her address sooner and refer her earlier to the relevant team. It accepted a failing with its stage 2 complaint process, but I am not satisfied this caused her any outstanding injustice. There was no fault on her remaining complaints.

Ashford Borough Council (25 030 941)

Statement Closed after initial enquiries Private housing 01-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council's response to safety and over-occupancy concerns regarding her home. There is insufficient evidence of fault to warrant an investigation.

Ashford Borough Council (25 025 321)

Statement Closed after initial enquiries Private housing 01-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council's response to her reports of safety hazards and other concerns regarding her private housing. There is insufficient evidence of fault to warrant an investigation.

North Lincolnshire Council (25 025 444)

Statement Closed after initial enquiries Private housing 25-Aug-2026

Summary: We cannot investigate this complaint about action the Council has taken against Miss X as a landlord. This is because it is outside our jurisdiction as Miss X has used her legal right to appeal to a Tribunal.

Liverpool City Council (26 014 085)

Statement Closed after initial enquiries Private housing 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about what happened when he reported housing safety concerns to the Council. This is because the complaint has been made late and there are no good reasons for investigating.

London Borough of Camden (25 000 131)

Statement Closed after initial enquiries Private housing 24-Aug-2026

Summary: We will not investigate this complaint about the Council’s actions in relation to a lettings scheme. This is because it would be reasonable for the complainant to pursue the matter in court. Additionally, part of the complaint is late and there is no good reason to investigate now