Royal Borough of Kingston upon Thames (25 020 697)

Statement Upheld Private housing 22-Sep-2026

Summary: There was fault by the Council when it considered Mr X’s reports of damp and mould at his property. It got evidence of damp and should have considered whether it had a duty to take enforcement action. The Council also should not have shared with the managing agent that Mr X had made complaints against it, as set out in its complaints policy. The Council caused Mr X uncertainty, but it is not possible to say whether it would have taken enforcement action if it had properly considered its duties. The Council should apologise to Mr X, and remind its staff to consider its legal duty, and that complaint details cannot be shared with third parties.

Ashford Borough Council (25 027 949)

Statement Closed after initial enquiries Private housing 17-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to comply with a private lease agreement and delays in handing back the leased property. It is reasonable for Mr X to seek a remedy in the courts for any breaches of the private agreement.

Wiltshire Council (25 016 274)

Statement Not upheld Private housing 15-Sep-2026

Summary: We have found no fault with how the Council handled Mr X’s tenant’s homelessness case after he issued a Section 21 notice. We have seen no evidence the Council advised the tenant to remain in the property.

London Borough of Lambeth (26 015 616)

Statement Closed after initial enquiries Private housing 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to a report of housing disrepair. The complaint is late and I have not seen sufficient evidence of good reasons to exercise discretion to consider it now.

London Borough of Harrow (25 025 279)

Statement Closed after initial enquiries Private housing 10-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of private housing disrepair, pest infestation and an attempted illegal eviction. There is insufficient evidence of fault to warrant an investigation.

London Borough of Barnet (25 028 250)

Statement Closed after initial enquiries Private housing 09-Sep-2026

Summary: We will not investigate this complaint about the Council's enforcement of housing conditions in a privately rented property. This is because further investigation would be unlikely to lead to a different outcome.

London Borough of Bromley (25 011 240)

Statement Upheld Private housing 08-Sep-2026

Summary: There was no evidence of fault in how the Council oversaw the housing repairs as set out in the improvement notice for Ms X’s property. It was at fault for not retaining a copy of the report after it carried out an inspection of the works. The Council has agreed to apologise and carry out a fresh inspection to remedy the injustice this caused Ms X.

Southend-on-Sea City Council (25 019 528)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about how the Council responded to her housing concerns because there is not enough evidence of fault.

Charnwood Borough Council (25 027 652)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decisions regarding property Mrs X owns because she has used her right to appeal to the First Tier (Property Chamber) Tribunal. We will not investigate the remainder of Mrs X’s complaint because she has not formally complained to the Council about them.

Liverpool City Council (25 015 670)

Statement Closed after initial enquiries Private housing 07-Sep-2026

Summary: Mr X complained the Council failed to properly investigate his complaints about disrepair, harassment, and fire safety issues in his privately rented accommodation between May 2024 and October 2025. I ended this investigation because Mr X filed a claim with the Court about the same matter which puts the complaint outside of our jurisdiction.