City of Bradford Metropolitan District Council (24 004 778)

Statement Closed after initial enquiries Private housing 06-Aug-2024

Summary: We will not investigate this complaint about disrepair in a property the complainant rents from a private landlord. This is because there is insufficient evidence of fault by the Council.

London Borough of Sutton (24 003 349)

Statement Closed after initial enquiries Private housing 28-Jul-2024

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over a private home which is in a poor state of repair. There is insufficient evidence of fault which would warrant an investigation.

Liverpool City Council (23 021 087)

Statement Closed after initial enquiries Private housing 25-Jul-2024

Summary: We will not investigate Mr X’s complaint about the Council failing to complete a homeless assessment for him and failing to act on serious disrepair in his accommodation. This is because there is insufficient evidence of fault.

High Peak Borough Council (23 014 571)

Statement Upheld Private housing 24-Jul-2024

Summary: Mr X complains the Council has delayed serving an improvement notice about his home and not dealt with enforcement properly regarding his landlord. The Council is at fault because it delayed dealing with problems Mr X reported about the condition of his home. Mr X had to live in substandard accommodation for too long and has been evicted earlier than he should have been. The Council should apologise and pay Mr X £400 for distress and uncertainty.

Bournemouth, Christchurch and Poole Council (24 002 928)

Statement Closed after initial enquiries Private housing 11-Jul-2024

Summary: We will not investigate this complaint about the Council’s failure to offer accommodation to Mr X’s tenants following his issuing of a notice to quit the property which he was renting to them. There is insufficient evidence of fault which would warrant an investigation.

Manchester City Council (24 002 807)

Statement Closed after initial enquiries Private housing 08-Jul-2024

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in his private rented home. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hackney (24 002 381)

Statement Closed after initial enquiries Private housing 01-Jul-2024

Summary: We will not investigate Mr X’s complaint the Council would not take enforcement action against a neighbouring property causing damage to his own. Ther is not enough evidence of fault in how the Council considered the matter to justify our involvement.

London Borough of Sutton (23 013 894)

Statement Not upheld Private housing 27-Jun-2024

Summary: Mr X complained the Council wrongly insisted he take court action to obtain possession of his property before it would accept his tenant as homeless and provide them with emergency accommodation. We have not found fault by the Council.

London Borough of Lewisham (24 002 002)

Statement Closed after initial enquiries Private housing 26-Jun-2024

Summary: We will not investigate this complaint about the Council’s assessment of disrepair in a private rented property. There is insufficient evidence of fault which would warrant an investigation.

Blackburn with Darwen Council (23 018 031)

Statement Closed after initial enquiries Private housing 20-Jun-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s inspection of private rented property for disrepair in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.