Milton Keynes Council (25 023 767)

Statement Closed after initial enquiries Private housing 26-May-2026

Summary: We will not investigate Mrs X’s complaint about how the Council assessed the disrepair of her property. There is not enough evidence of fault by the Council to justify investigation.

London Borough of Havering (25 026 966)

Statement Closed after initial enquiries Private housing 26-May-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his requests to return his private rented property. This is because it is reasonable for him to take court action.

Royal Borough of Kingston upon Thames (25 023 109)

Statement Closed after initial enquiries Private housing 25-May-2026

Summary: We will not investigate Ms X’s complaint about how the Council handled reports of disrepair in her previous privately rented housing. There is insufficient evidence of fault to justify our involvement and in any event any fault did not cause injustice to Ms X.

Brighton & Hove City Council (25 010 506)

Statement Closed after initial enquiries Private housing 25-May-2026

Summary: We will not investigate Mr X’s complaint the Council did not effectively enforce housing disrepair. There is not sufficient evidence of fault to warrant an investigation.

Bournemouth, Christchurch and Poole Council (25 028 391)

Statement Closed after initial enquiries Private housing 20-May-2026

Summary: We will not investigate this complaint about happened when Mr X asked the Council for assistance in connection with his private tenant’s rent arrears. This is because there is not enough evidence of fault to justify investigating.

London Borough of Newham (25 031 685)

Statement Closed after initial enquiries Private housing 20-May-2026

Summary: We will not investigate Mr X’s complaint about the Council placing a tenant in a property he owns. This is because we are unlikely to find sufficient evidence of fault in the Council’s actions.

London Borough of Redbridge (25 022 799)

Statement Closed after initial enquiries Private housing 20-May-2026

Summary: We will not investigate Ms X’s complaint about poor communication and complaint handling. This is because any injustice is not significant enough to warrant an investigation by the Ombudsman.

London Borough of Redbridge (25 002 797)

Statement Upheld Private housing 17-May-2026

Summary: Mrs X complained the Council failed to ensure her landlord complied with an Improvement Notice addressing damp and mould at her home. The Council followed the correct process in identifying hazards and assessing compliance but failed to ensure a further damp survey it identified as necessary was carried out. This was fault. It caused Mrs X uncertainty, distress, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.

Leeds City Council (25 021 316)

Statement Closed after initial enquiries Private housing 12-May-2026

Summary: We will not investigate Miss X’s complaint about works undertaken in her home under a Home Upgrade Grant. This is because there is not enough evidence of fault with the Council’s actions to justify an investigation.

London Borough of Enfield (25 020 434)

Statement Closed after initial enquiries Private housing 06-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s actions in relation to a property which the Council uses as temporary accommodation. It is reasonable to expect Mrs X to take court action.