Derbyshire Dales District Council (25 011 327)

Statement Closed after initial enquiries Private housing 27-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her social housing or its handling of her housing register application. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Southwark (25 001 558)

Statement Upheld Private housing 26-Jan-2026

Summary: Mr X complained on behalf of Miss Y about the way the Council dealt with a House in Multiple Occupation licence application. The Council was at fault for adopting a blanket or uniform approach to the situation, failing to consider the circumstances of the case and failing to properly consider all information and explain its reasoning for not starting legal proceedings. This caused Mr X and Miss Y uncertainty. The Council agreed to apologise and make service improvements.

London Borough of Enfield (25 012 281)

Statement Closed after initial enquiries Private housing 22-Jan-2026

Summary: We will not investigate this complaint about Miss X’s tenant failing to pay her rent for five months when the Council arranged the tenant’s temporary accommodation. We are unlikely to find fault with the Council’s response.

Birmingham City Council (25 010 835)

Statement Closed after initial enquiries Private housing 19-Jan-2026

Summary: We will not investigate this complaint about an illegal eviction, theft and failure to pay for work completed at a rented property. We have not seen enough evidence of fault in the way the Council considered Mr X’s report of being evicted illegally. And we cannot achieve the outcome Mr X is seeking.

Bournemouth, Christchurch and Poole Council (25 010 787)

Statement Closed after initial enquiries Private housing 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about disrepair in a private property and retaliatory eviction. There is insufficient evidence of fault to justify investigating.

London Borough of Harrow (25 010 943)

Statement Closed after initial enquiries Private housing 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair because it is late. There is no indication Mr X could not have complained earlier and no good reason to decide to investigate now. Even if the complaint was not late, it is unlikely further investigation would lead to a different outcome.

London Borough of Hammersmith & Fulham (25 011 871)

Statement Closed after initial enquiries Private housing 07-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing disrepair reports. This is because there is not enough evidence of fault and it is unlikely we could achieve more than the Council’s response.

Brighton & Hove City Council (25 006 378)

Statement Not upheld Private housing 05-Jan-2026

Summary: Miss D complains about private housing disrepair and issues with the housing register. I have ended the investigation because further consideration of the case would not lead to a different outcome.

Royal Borough of Kensington & Chelsea (25 014 524)

Statement Closed after initial enquiries Private housing 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to hand his property back. This is because Mr X’s property is leased by managing agents to the Council under a contract. We cannot achieve the outcome requested.

Rugby Borough Council (25 019 328)

Statement Upheld Private housing 16-Dec-2025

Summary: We will not investigate Mr X complaint about comments made by Council officers in emails. The Council has apologised and allocated an independent officer to review Mr X’s tenancy matters. Further investigation by us would not achieve a different outcome.