Birmingham City Council (25 002 674)

Statement Closed after initial enquiries Private housing 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her private rented sector flat. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Tendring District Council (25 009 566)

Statement Closed after initial enquiries Private housing 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s actions to address private housing disrepair. This is because there is not enough evidence of fault.

London Borough of Hounslow (25 015 454)

Statement Closed after initial enquiries Private housing 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she privately rents. This is because it is unlikely we will find fault by the Council and we cannot achieve the outcome she seeks.

London Borough of Haringey (25 001 596)

Statement Closed after initial enquiries Private housing 03-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council did not take enforcement action against his landlord for breaching their landlords license. There is not enough evidence of fault to justify investigating.

London Borough of Havering (25 006 909)

Statement Closed after initial enquiries Private housing 02-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to make a payment as it agreed, related to a property he leased to the Council. The Council has now agreed to make the payment, apologised and offered an additional payment for the inconvenience and distress caused by the delay. An investigation is unlikely to lead to a different outcome or achieve anything more.

Birmingham City Council (25 009 993)

Statement Closed after initial enquiries Private housing 28-Nov-2025

Summary: We will not investigate Mrs X’s complaint that she was incorrectly advised to seek reports for a tenanted home she owns. This is because there is insufficient evidence of fault with how the Council decided to reimburse Mrs X.

London Borough of Richmond upon Thames (25 008 638)

Statement Upheld Private housing 25-Nov-2025

Summary: We have upheld Mr X’s complaint about the Council’s failure to proactively address his reports of disrepair in his private rented property between September 2024 and March 2025. The Council has agreed to take appropriate steps to remedy the uncertainty caused.

London Borough of Lewisham (25 008 738)

Statement Closed after initial enquiries Private housing 25-Nov-2025

Summary: We will not investigate Mr X’s complaint that the Council has mismanaged his property. Part of his complaint is late without good reason to investigate it now. We cannot achieve a worthwhile outcome by investigating the other part of his complaint.

London Borough of Hounslow (24 017 439)

Statement Not upheld Private housing 20-Nov-2025

Summary: Mr X complained about how the Council carried out an inspection of his home. Mr X said the Council’s inspection was insufficient and missed hazards in his property. He also said the Council did not take his concerns seriously. Mr X wanted the Council to carry out a new inspection. We have ended our investigation of Mr X’s complaint. Following Mr X’s approach to the Ombudsman, the Council took corrective action on the matters complained about. It agreed to carry out a further inspection, identifying and correcting omissions from previous inspections. It completed referrals to external agencies and apologised to Mr X. The Council took the actions the Ombudsman would likely have recommended if we investigated. Mr X no longer lives at the property. The Ombudsman cannot achieve any meaningful outcome for Mr X from further investigation of this complaint.

Leeds City Council (25 013 535)

Statement Closed after initial enquiries Private housing 20-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council failing to act on her emails regarding issues with her landlord. Miss X sent her emails to the wrong address, and once the Council received them, it responded. There is no evidence of fault by the Council.