North Yorkshire Council (24 020 471)

Statement Upheld Private housing 14-Apr-2026

Summary: We have not found the Council at fault for how it responded to Ms X’s complaint about the accessibility of Company 1’s complaints procedure. We have found the Council at fault for not taking its own view on a resolution to Ms X’s complaint about the distress and frustration caused by poor coordination of works in Ms X’s home, including deciding whether Ms X was entitled to compensation. The Council has agreed to act to address the uncertainty caused by considering the matter again and providing a written decision to Ms X.

London Borough of Hackney (25 019 842)

Statement Closed after initial enquiries Private housing 13-Apr-2026

Summary: We cannot investigate Mr X’s complaint about the management of housing let on a long lease by the Council because this is not in our remit.

Brighton & Hove City Council (25 019 217)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaints about disrepair and landlord harassment. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Leeds City Council (25 019 428)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Miss X’s complaint about works undertaken in her home under a Home Upgrade Grant. This is because there is not enough evidence of fault to justify an investigation.

Herefordshire Council (25 019 857)

Statement Closed after initial enquiries Private housing 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a Warm Home Grant application. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Wandsworth (25 016 394)

Statement Closed after initial enquiries Private housing 01-Apr-2026

Summary: We will not investigate Mr X’s complaint about property licencing and planning enforcement. There is insufficient evidence of fault to justify an investigation.

North Lincolnshire Council (25 018 585)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s lack of support to him as a landlord when his tenant reported disrepair. There is insufficient evidence of fault to justify our involvement.

Tonbridge and Malling Borough Council (25 019 061)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s homelessness support to his tenant because it was reasonable for him to take legal action to enforce his property rights. We cannot investigate the complaint about what happened in court.

London Borough of Southwark (25 019 019)

Statement Closed after initial enquiries Private housing 30-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to ensure vacant possession when his formal notice expired. This is because it was appropriate for him to take court action to evict the tenant so he could sell the property.

Liverpool City Council (25 006 111)

Statement Upheld Private housing 26-Mar-2026

Summary: XX complained the Council failed to properly investigate and act on their reports of illegal eviction attempts, harassment and disrepair in their privately rented property, causing emotional distress and impacting on their physical health. The Council was at fault for delay in the way it responded to XX’s reports. The Council has agreed to apologise and make a symbolic payment to recognise the injustice.