London Borough of Ealing (24 013 702)

Statement Upheld Private housing 02-Sep-2025

Summary: Mr X complained about the Council’s handling of property disrepair at his mother’s (Mrs Y) private accommodation. We found the Council was at fault in delaying inspecting the accommodation and issuing the outcome of that inspection. It was also at fault in attempting to arrange a re-inspection later in 2024. It was not at fault in declining to commence formal legal action against the landlord. The Council’s faults caused Mrs Y injustice in the form of uncertainty for which we are recommending a remedy.

Brighton & Hove City Council (25 003 106)

Statement Closed after initial enquiries Private housing 01-Sep-2025

Summary: Ms X says the Council is wrong in law to treat her ex-lodger as her tenant and reach a decision that Ms X illegally evicted them. We will not investigate. This is because there is insufficient evidence of fault by the Council and also because only the courts can reach definitive legal rulings.

London Borough of Enfield (25 003 818)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenant regarding his possession action and rent arrears. There is insufficient evidence of fault which would warrant an investigation.

Lancaster City Council (25 004 904)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about advice the complainant says the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council.

London Borough of Lambeth (25 003 413)

Statement Closed after initial enquiries Private housing 27-Aug-2025

Summary: We will not investigate this complaint about the ownership of a property used by the Council as private sector temporary accommodation. Private ownership disputes are matters for the courts to resolve and it is reasonable for Miss X to seek a legal remedy.

Peterborough City Council (25 003 229)

Statement Closed after initial enquiries Private housing 26-Aug-2025

Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.

Bury Metropolitan Borough Council (24 016 020)

Statement Closed after initial enquiries Private housing 25-Aug-2025

Summary: We will not investigate this complaint about advice the complainant alleges the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council and the complainant could take legal action.

London Borough of Hammersmith & Fulham (25 001 309)

Statement Closed after initial enquiries Private housing 25-Aug-2025

Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.

Rotherham Metropolitan Borough Council (25 004 860)

Statement Closed after initial enquiries Private housing 18-Aug-2025

Summary: We will not investigate this complaint about the advice the Council provided to the complainant’s tenant. This is because there is insufficient evidence of fault by the Council and the complainant can contact the Information Commissioner.

Solihull Metropolitan Borough Council (25 003 370)

Statement Closed after initial enquiries Private housing 17-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council threatening him with legal action after serving him with notices issued to him as a private landlord. It was reasonable to expect Mr X to use his legal rights to appeal to the First Tier (Property Chamber) Tribunal against the notices.