Shropshire Council (25 021 362)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s administration of the ‘Homes for Ukraine’ scheme. Mr X has filed a claim at court against the Council and therefore his complaint is out of our jurisdiction.

London Borough of Wandsworth (26 009 023)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We cannot investigate this complaint about the Council’s actions relating to a civil penalty for a housing related matter. This is because X has already used an appeal right to the First-tier Tribunal, and the law does not allow us to consider a complaint where another legal remedy has been used.

Royal Borough of Kensington & Chelsea (25 005 248)

Statement Not upheld Other 05-Jul-2026

Summary: The Council was not at fault in how it decided Miss X and her children were not eligible for support under its Restorative Justice (Grenfell Tower) Programme.

London Borough of Tower Hamlets (25 023 786)

Statement Closed after initial enquiries Other 05-Jul-2026

Summary: We cannot investigate Dr Z’s complaint about the Council’s failure to carry out repairs to resolve a damp and mould problem. This is a matter for the Housing Ombudsman Service, and it lies outside our jurisdiction.

Liverpool City Council (25 013 578)

Statement Upheld Other 28-Jun-2026

Summary: Mr X complained about the Council’s refusal to progress his complaint to stage two of the statutory children’s complaints procedure and respond to his later complaint about housing. We found the Council to be at fault because it took nine months to acknowledge his later complaint, despite Mr X sending several reminders. This caused Mr X significant frustration and distress. To remedy this injustice, the Council agreed to apologise and make a symbolic payment. We did not find fault with the Council’s initial decision to not proceed with the statutory procedure.

Warwick District Council (25 023 943)

Statement Upheld Other 28-Jun-2026

Summary: We will not investigate Mr X’s complaint about damage to his property. This is because we are unlikely to add to the Council’s response. It is also reasonable for Mr X to pursue the matter through the courts.

Birmingham City Council (25 015 379)

Statement Not upheld Other 22-Jun-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of the complainant’s request for disabled adaptations to his home. This is because the complaint concerns the Council’s duties as a social landlord, which means it is not in our jurisdiction.

Bedford Borough Council (25 010 720)

Statement Upheld Other 17-Jun-2026

Summary: Ms D complains the Council damaged her possessions when moving them. It had made her sign a waiver under duress. It offered her a payment for the damage, but it did not accept liability. Our decision is the offer of payment is a suitable way of resolving the complaint and, so, does not leave enough personal injustice to warrant further investigation. But we find fault with the wording of the Council’s “removal and pre-storage disclaimer. The Council has agreed to amend the wording of that document.

London Borough of Hounslow (25 012 019)

Statement Upheld Other 14-Jun-2026

Summary: We found fault on Miss Y’s complaint about the Council failing to reimburse the deposit and advance payment of rent it agreed to pay. It delayed progressing her request and delayed telling her what documents she still needed to send. Communication with her was poor and not always accurate. The Council agreed to apologise for the fault, make a symbolic payment, and review why the delays and poor communication happened.

London Borough of Southwark (25 020 400)

Statement Closed after initial enquiries Other 07-Jun-2026

Summary: We will not investigate this complaint about a district heating system. For part of the complaint, it would be reasonable for Mr X to seek a remedy in court and for the remainder of it, there is no worthwhile outcome achievable by our involvement.