Hertsmere Borough Council (25 023 563)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate Miss Y’s complaint about the Council’s handling of her housing case because there is insufficient evidence of fault to justify our involvement and further investigation would not lead to a different outcome.

Cheltenham Borough Council (25 025 847)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We cannot investigate Mr X's complaint because it concerns the Council's actions in relation to an individual employee and actions taken by, or on behalf of, the Council in its capacity as a registered social landlord. These matters are outside our jurisdiction.

Stevenage Borough Council (25 028 081)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mr and Ms X’s complaint about how the Council dealt with Ms X’s garage tenancy. The complaint is late and Mr X has already been to court about the matter.

Newcastle upon Tyne City Council (25 028 527)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to compensate him for fence repairs. There is not enough evidence the Council caused damage to his fence.

London Borough of Hillingdon (26 007 381)

Statement Upheld Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s valuation of Ms X’s discount market sale property as the Council is to investigate the complaint now.

Reading Borough Council (26 014 769)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about property damage. This is because it is reasonable to expect the complainant to go to court.

Sheffield City Council (25 026 079)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data protection matters. And we do not investigate complaints about the complaints process when we are not investigating the underlying complaint due to lack of injustice.

London Borough of Croydon (25 030 787)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We will not investigate Ms X’s complaint that the Council did not refund her rent that she says she overpaid in 2023. This is because the complaint is late with no good reason to investigate it now.

London Borough of Southwark (26 014 064)

Statement Closed after initial enquiries Other 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about loss of his personal property. This is because it is reasonable to expect Mr X to go to court.

London Borough of Brent (25 013 848)

Statement Upheld Other 23-Aug-2026

Summary: We upheld Ms X’s complaint about the Council delaying in making payments promised to her after she made an earlier complaint. This caused her injustice as avoidable frustration, time and trouble. The Council accepted these findings and agreed action we recommended to remedy this injustice and improve its service. This included it agreeing to consider the continuing impact on Ms X of living in unsuitable accommodation, something which led to her original complaint.