Gateshead Metropolitan Borough Council (26 012 176)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint that the Council delayed making a compensation payment to X. This is because the issue has not caused X a significant enough injustice to warrant our involvement.

City of Doncaster Council (25 030 201)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about his visit to the Council’s One Stop Shop. This is because a further investigation of the matter by this office is unlikely to be able to add to the response and explanation already provided via the Council’s own investigation.

Sheffield City Council (25 025 208)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about damage caused to Miss X’s home. This is because it is unlikely further investigation would lead to a different outcome.

Manchester City Council (26 011 344)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We cannot investigate this complaint about defects to a residential property. This is because the Council was acting in its capacity as a landlord at the time, and the law does not allow us to investigate these types of complaints.

Manchester City Council (25 027 611)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We cannot investigate this complaint about the Council’s actions relating to a property. This is because the Council was acting as a landlord at the time, and the law does not allow us to investigate. Nor will we investigate a complaint about Mr X being billed for Council tax arrears. That complaint is late and there are no good reasons to consider it now.

Swindon Borough Council (26 011 685)

Statement Closed after initial enquiries Other 29-Jul-2026

Summary: We will not investigate this complaint about the circumstances leading to damage to Dr X’s property, and the Council’s handling of Dr X’s complaint about the matter. Dr X has an alternative legal remedy to pursue a claim of negligence through the court. Only the court can decide the Council was negligent, so it is reasonable for Dr X to pursue his alternative legal remedy.

Bristol City Council (26 010 886)

Statement Upheld Other 21-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to reduce the height of a fence. There is not enough evidence of fault in how the Council reached its decision to justify an investigation of the complaint. The Council provided a proportionate remedy for the distress caused to Ms X by failing to notify her of the decision to reduce the fence height.

Milton Keynes Council (25 025 822)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to properly maintain a private walkway at the back of her property. This is because the issue does not cause Mrs X significant injustice and any dispute over whether it has fulfilled its obligations regarding her rights of access are is more appropriate for consideration by the courts.

London Borough of Waltham Forest (25 022 759)

Statement Upheld Other 13-Jul-2026

Summary: We will not investigate this complaint about money owed to Miss X under the Council’s self-help scheme. The Council has offered a suitable remedy through its complaint procedure.

London Borough of Bromley (26 009 141)

Statement Closed after initial enquiries Other 08-Jul-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s house. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.