Newcastle upon Tyne City Council (25 028 527)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to compensate him for fence repairs. There is not enough evidence the Council caused damage to his fence.

London Borough of Hillingdon (26 007 381)

Statement Upheld Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s valuation of Ms X’s discount market sale property as the Council is to investigate the complaint now.

Reading Borough Council (26 014 769)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about property damage. This is because it is reasonable to expect the complainant to go to court.

Sheffield City Council (25 026 079)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data protection matters. And we do not investigate complaints about the complaints process when we are not investigating the underlying complaint due to lack of injustice.

London Borough of Croydon (25 030 787)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We will not investigate Ms X’s complaint that the Council did not refund her rent that she says she overpaid in 2023. This is because the complaint is late with no good reason to investigate it now.

London Borough of Southwark (26 014 064)

Statement Closed after initial enquiries Other 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about loss of his personal property. This is because it is reasonable to expect Mr X to go to court.

London Borough of Brent (25 013 848)

Statement Upheld Other 23-Aug-2026

Summary: We upheld Ms X’s complaint about the Council delaying in making payments promised to her after she made an earlier complaint. This caused her injustice as avoidable frustration, time and trouble. The Council accepted these findings and agreed action we recommended to remedy this injustice and improve its service. This included it agreeing to consider the continuing impact on Ms X of living in unsuitable accommodation, something which led to her original complaint.

Surrey County Council (25 023 087)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to protect his child’s welfare. There is not enough evidence of fault to warrant an investigation.

London Borough of Lambeth (25 025 996)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate this complaint about flooding from a council owned property causing damage to Mrs X’s property. This is because it is reasonable to expect Mrs X to go to court.

Charnwood Borough Council (25 026 274)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s property damage. This is because it is reasonable to expect Mr X to go to court.