Nottingham City Council (26 002 618)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate this complaint from a private landlord about the Council’s failure to resolve issues connected with neighbouring Council tenants changing their garden’s ground levels. Part of the complaint is late and there are no good reasons to look at it now. Also, it is reasonable to expect the complainant to take the Council to court about any damage to his property.

Bournemouth, Christchurch and Poole Council (26 017 926)

Statement Closed after initial enquiries Other 28-Sep-2026

Summary: We will not investigate this complaint about the Council’s consideration of Mr X’s housing needs. Mr X has an alternative legal remedy, to pursue a negligence claim through the courts, and it is reasonable for him to use it.

Swindon Borough Council (26 017 267)

Statement Closed after initial enquiries Other 24-Sep-2026

Summary: We will not investigate this complaint about an empty unsecured property in the Council’s area. This is because we have decided any injustice is not significant enough to justify our involvement.

Royal Borough of Kensington & Chelsea (26 017 063)

Statement Closed after initial enquiries Other 23-Sep-2026

Summary: We will not investigate Miss X’s complaint about the way the Council handled her complaints under its complaints process. This is because there is insufficient evidence of injustice to justify an investigation given we are not investigating the core complaint issues.

Derby City Council (26 016 692)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s refusal to erect fencing on an open residential boundary line. There is no worthwhile outcome achievable by our investigation. Additionally, it is not a good use of public resources to investigate complaints about complaint procedures if we decide not to deal with the substantive issue.

London Borough of Havering (26 015 237)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s liability for damaging Mr X’s property. Mr X has an alternative legal remedy to pursue a claim for damages through the courts. Only the courts can decide the Council is liable for damages therefore it is reasonable to expect Mr X to use their legal remedy.

London Borough of Islington (26 015 874)

Statement Closed after initial enquiries Other 16-Sep-2026

Summary: We will not investigate this complaint about the conduct of a Council officer in 2022. This is because the complaint is late and there are no good reasons to investigate now.

Hertsmere Borough Council (25 023 563)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate Miss Y’s complaint about the Council’s handling of her housing case because there is insufficient evidence of fault to justify our involvement and further investigation would not lead to a different outcome.

Cheltenham Borough Council (25 025 847)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We cannot investigate Mr X's complaint because it concerns the Council's actions in relation to an individual employee and actions taken by, or on behalf of, the Council in its capacity as a registered social landlord. These matters are outside our jurisdiction.

Stevenage Borough Council (25 028 081)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mr and Ms X’s complaint about how the Council dealt with Ms X’s garage tenancy. The complaint is late and Mr X has already been to court about the matter.