London Borough of Ealing (25 021 524)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Ms X’s complaint alleging negligence by the Council as a freeholder of the building she lives in. This is because we have no remit to consider complaints from leaseholders of the Council.

Birmingham City Council (25 016 377)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s response to a leaking pipe in a neighbouring property. We cannot investigate complaints about the management of housing let on long leases by a housing authority.

North Northamptonshire Council (25 020 077)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We will not investigate Mrs X’s complaint about property damage. The court is best placed to consider claims about damage to property.

Barnsley Metropolitan Borough Council (25 029 108)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We cannot investigate Miss B’s complaint about the Council not putting right damage caused by a Council tenant. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

London Borough of Islington (25 016 837)

Statement Closed after initial enquiries Other 05-Mar-2026

Summary: We will not investigate this complaint about the Council’s failure to take responsibility for its management agent’s poor tenancy management of council housing. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies.

Cornwall Council (25 020 955)

Statement Upheld Other 04-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision not to purchase Ms X’s home. The Council has confirmed it will now investigate this complaint, and I am satisfied with these actions at this stage.

Thurrock Council (25 016 035)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate Mr X’s complaint that the Council is misusing public funds as it contracts with a care home that has allegedly breached restrictive covenants. This is because there is no evidence of a significant personal injustice caused to Mr X.

London Borough of Hackney (25 014 648)

Statement Upheld Other 25-Feb-2026

Summary: We will not investigate this complaint about disrepair at the temporary accommodation the Council provided to Miss X as the Council has already provided a satisfactory remedy for the injustice caused.

Slough Borough Council (25 026 911)

Statement Closed after initial enquiries Other 25-Feb-2026

Summary: We cannot investigate Mr B’s complaint about the Council’s management of the block where he lives. This is because we cannot investigate complaints about the management of housing estates or blocks by a council in its role as a registered social housing provider.

Crawley Borough Council (25 017 583)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We cannot investigate Ms X’s complaint alleging the Council is allowing trespass by a third party on her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social housing provider.