Bristol City Council (26 010 886)

Statement Upheld Other 21-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to reduce the height of a fence. There is not enough evidence of fault in how the Council reached its decision to justify an investigation of the complaint. The Council provided a proportionate remedy for the distress caused to Ms X by failing to notify her of the decision to reduce the fence height.

Milton Keynes Council (25 025 822)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to properly maintain a private walkway at the back of her property. This is because the issue does not cause Mrs X significant injustice and any dispute over whether it has fulfilled its obligations regarding her rights of access are is more appropriate for consideration by the courts.

London Borough of Waltham Forest (25 022 759)

Statement Upheld Other 13-Jul-2026

Summary: We will not investigate this complaint about money owed to Miss X under the Council’s self-help scheme. The Council has offered a suitable remedy through its complaint procedure.

London Borough of Bromley (26 009 141)

Statement Closed after initial enquiries Other 08-Jul-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s house. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.  

London Borough of Wandsworth (26 009 023)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We cannot investigate this complaint about the Council’s actions relating to a civil penalty for a housing related matter. This is because X has already used an appeal right to the First-tier Tribunal, and the law does not allow us to consider a complaint where another legal remedy has been used.

Shropshire Council (25 021 362)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s administration of the ‘Homes for Ukraine’ scheme. Mr X has filed a claim at court against the Council and therefore his complaint is out of our jurisdiction.

Royal Borough of Kensington & Chelsea (25 005 248)

Statement Not upheld Other 05-Jul-2026

Summary: The Council was not at fault in how it decided Miss X and her children were not eligible for support under its Restorative Justice (Grenfell Tower) Programme.

London Borough of Tower Hamlets (25 023 786)

Statement Closed after initial enquiries Other 05-Jul-2026

Summary: We cannot investigate Dr Z’s complaint about the Council’s failure to carry out repairs to resolve a damp and mould problem. This is a matter for the Housing Ombudsman Service, and it lies outside our jurisdiction.

Liverpool City Council (25 013 578)

Statement Upheld Other 28-Jun-2026

Summary: Mr X complained about the Council’s refusal to progress his complaint to stage two of the statutory children’s complaints procedure and respond to his later complaint about housing. We found the Council to be at fault because it took nine months to acknowledge his later complaint, despite Mr X sending several reminders. This caused Mr X significant frustration and distress. To remedy this injustice, the Council agreed to apologise and make a symbolic payment. We did not find fault with the Council’s initial decision to not proceed with the statutory procedure.

Warwick District Council (25 023 943)

Statement Upheld Other 28-Jun-2026

Summary: We will not investigate Mr X’s complaint about damage to his property. This is because we are unlikely to add to the Council’s response. It is also reasonable for Mr X to pursue the matter through the courts.