London Borough of Croydon (25 030 787)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We will not investigate Ms X’s complaint that the Council did not refund her rent that she says she overpaid in 2023. This is because the complaint is late with no good reason to investigate it now.

London Borough of Southwark (26 014 064)

Statement Closed after initial enquiries Other 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about loss of his personal property. This is because it is reasonable to expect Mr X to go to court.

London Borough of Brent (25 013 848)

Statement Upheld Other 23-Aug-2026

Summary: We upheld Ms X’s complaint about the Council delaying in making payments promised to her after she made an earlier complaint. This caused her injustice as avoidable frustration, time and trouble. The Council accepted these findings and agreed action we recommended to remedy this injustice and improve its service. This included it agreeing to consider the continuing impact on Ms X of living in unsuitable accommodation, something which led to her original complaint.

Surrey County Council (25 023 087)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to protect his child’s welfare. There is not enough evidence of fault to warrant an investigation.

London Borough of Lambeth (25 025 996)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate this complaint about flooding from a council owned property causing damage to Mrs X’s property. This is because it is reasonable to expect Mrs X to go to court.

Charnwood Borough Council (25 026 274)

Statement Closed after initial enquiries Other 20-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s property damage. This is because it is reasonable to expect Mr X to go to court.

Gateshead Metropolitan Borough Council (26 012 176)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint that the Council delayed making a compensation payment to X. This is because the issue has not caused X a significant enough injustice to warrant our involvement.

City of Doncaster Council (25 030 201)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about his visit to the Council’s One Stop Shop. This is because a further investigation of the matter by this office is unlikely to be able to add to the response and explanation already provided via the Council’s own investigation.

Sheffield City Council (25 025 208)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about damage caused to Miss X’s home. This is because it is unlikely further investigation would lead to a different outcome.

Manchester City Council (26 011 344)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We cannot investigate this complaint about defects to a residential property. This is because the Council was acting in its capacity as a landlord at the time, and the law does not allow us to investigate these types of complaints.