Crawley Borough Council (25 017 583)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We cannot investigate Ms X’s complaint alleging the Council is allowing trespass by a third party on her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social housing provider.

Stevenage Borough Council (25 015 538)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We will not investigate this complaint about a boundary dispute and fencing relating to Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Royal Borough of Greenwich (25 017 130)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s management of its property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Croydon (25 018 299)

Statement Closed after initial enquiries Other 18-Feb-2026

Summary: We will not investigate Mr X’s complaint alleging the Council is denying owning properties that are causing damage and nuisance to him. There is not enough evidence of fault in the Council’s response to justify investigating.

London Borough of Haringey (25 027 076)

Statement Closed after initial enquiries Other 18-Feb-2026

Summary: We cannot investigate Mr C’s complaint that his property has been damaged by a water leak from a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Ealing (25 013 291)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate this complaint about the delay by the Council in buying Mrs X’s property. This is because we cannot achieve the outcome she wants, and there is no worthwhile outcome achievable by our investigation.

Royal Borough of Greenwich (25 026 446)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We cannot investigate Mrs C’s complaint that her home has been damaged due to the Council’s failure to put right defects at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Birmingham City Council (25 013 380)

Statement Closed after initial enquiries Other 12-Feb-2026

Summary: We will not investigate this complaint about property damage caused by Japanese knotweed from Council land. This is because it would be reasonable for Ms X to make a claim to the Council and, if it repudiates her claim, to take the matter to court.

Leeds City Council (25 017 022)

Statement Closed after initial enquiries Other 11-Feb-2026

Summary: We will not investigate this complaint alleging the condition of a council-owned property is causing damage to the complainant’s home. This is because the law bars us from investigating the Council’s actions as a registered social housing provider.

Telford & Wrekin Council (25 023 742)

Statement Upheld Other 11-Feb-2026

Summary: We have upheld this complaint about the Council not arranging for essential equipment to be relocated before garden works were carried out. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.