Recent statements in this category are shown below:
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London Borough of Islington (25 016 837)
Statement Closed after initial enquiries Other 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to take responsibility for its management agent’s poor tenancy management of council housing. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies.
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Statement Upheld Other 04-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to purchase Ms X’s home. The Council has confirmed it will now investigate this complaint, and I am satisfied with these actions at this stage.
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Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Mr X’s complaint that the Council is misusing public funds as it contracts with a care home that has allegedly breached restrictive covenants. This is because there is no evidence of a significant personal injustice caused to Mr X.
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London Borough of Hackney (25 014 648)
Statement Upheld Other 25-Feb-2026
Summary: We will not investigate this complaint about disrepair at the temporary accommodation the Council provided to Miss X as the Council has already provided a satisfactory remedy for the injustice caused.
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Slough Borough Council (25 026 911)
Statement Closed after initial enquiries Other 25-Feb-2026
Summary: We cannot investigate Mr B’s complaint about the Council’s management of the block where he lives. This is because we cannot investigate complaints about the management of housing estates or blocks by a council in its role as a registered social housing provider.
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Crawley Borough Council (25 017 583)
Statement Closed after initial enquiries Other 20-Feb-2026
Summary: We cannot investigate Ms X’s complaint alleging the Council is allowing trespass by a third party on her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social housing provider.
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Stevenage Borough Council (25 015 538)
Statement Closed after initial enquiries Other 20-Feb-2026
Summary: We will not investigate this complaint about a boundary dispute and fencing relating to Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Royal Borough of Greenwich (25 017 130)
Statement Closed after initial enquiries Other 19-Feb-2026
Summary: We cannot investigate Ms X’s complaint about the Council’s management of its property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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London Borough of Croydon (25 018 299)
Statement Closed after initial enquiries Other 18-Feb-2026
Summary: We will not investigate Mr X’s complaint alleging the Council is denying owning properties that are causing damage and nuisance to him. There is not enough evidence of fault in the Council’s response to justify investigating.
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London Borough of Haringey (25 027 076)
Statement Closed after initial enquiries Other 18-Feb-2026
Summary: We cannot investigate Mr C’s complaint that his property has been damaged by a water leak from a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.