North Northamptonshire Council (25 028 910)

Statement Closed after initial enquiries Other 21-May-2026

Summary: We will not investigate this complaint alleging the Council lost Miss X’s property. This is because it is reasonable to expect Miss X to take her claim for lost possessions to court. We also would not investigate her concerns about the Council not responding to her complaint or her requests for information. This is because we do not look at complaints handling when we are not looking at the underlying matter. And the Information Commissioner is better placed to look at Miss X’s concerns about missing information.

Dudley Metropolitan Borough Council (25 029 156)

Statement Closed after initial enquiries Other 21-May-2026

Summary: We will not investigate this complaint about issues arising from fence damage. This is because it is reasonable to expect Ms X to go to court. We also will not investigate Ms X’s concerns about the adequacy of the Council’s responses as it would not be proportionate when we are not considering the underlying issues.

East Suffolk Council (25 031 222)

Statement Closed after initial enquiries Other 21-May-2026

Summary: We will not investigate the Council’s refusal to consider Ms X’s concerns about a Prohibition Order. This is because it was reasonable to expect Ms X to appeal to a Tribunal against the issuing of the Order. It is not proportionate to investigate the complaint handling in isolation. Further, Ms X can raise her concerns about the Council’s alleged failure to provide information, to the Information Commissioner as it is better placed to consider.

Sandwell Metropolitan Borough Council (25 030 126)

Statement Closed after initial enquiries Other 20-May-2026

Summary: We will not investigate this complaint alleging the Council installed fencing on the complainant’s land. This is because it is reasonable to expect the complainant to go to court to decide the boundary line.

Kirklees Metropolitan Borough Council (25 011 357)

Statement Upheld Other 12-May-2026

Summary: The Council was not at fault for requiring Ms X to settle a historic debt as part of her Right to Buy (RtB) application. The Council was at fault for failing to make it clear that Ms X’s rent arrears from her time in temporary accommodation would remain on her housing account. This caused Ms X uncertainty during the Right to Buy application process. The Council has already apologised to Ms X which is sufficient to remedy the injustice caused.

Cornwall Council (25 021 653)

Statement Closed after initial enquiries Other 11-May-2026

Summary: We will not investigate Miss X’s complaint about repairs to a shared chimney. It would be reasonable for Miss X to take the matter to court.

Birmingham City Council (25 014 363)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: We will not investigate Ms X’s complaint about a charge the Council put on her property in 2011 because we could not achieve a worthwhile outcome, given the lapse of time.

London Borough of Lewisham (25 014 249)

Statement Closed after initial enquiries Other 01-Apr-2026

Summary: We will not investigate this complaint about the Council’s failure to take action over a claim for damage to possessions caused by dampness. It is reasonable for Miss X to take further action in the small claims court.

Swindon Borough Council (25 018 953)

Statement Closed after initial enquiries Other 30-Mar-2026

Summary: We will not investigate this complaint alleging anti-social behaviour and nuisance arising from dogs barking persistently and creating an odour. There is not enough evidence of fault to justify investigating.

Warrington Council (25 018 845)

Statement Closed after initial enquiries Other 26-Mar-2026

Summary: We will not investigate Ms X’s complaint about the classification of her tenancy as “private” because we could not achieve a worthwhile outcome.