Recent statements in this category are shown below:
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Kirklees Metropolitan Borough Council (25 011 357)
Statement Upheld Other 12-May-2026
Summary: The Council was not at fault for requiring Ms X to settle a historic debt as part of her Right to Buy (RtB) application. The Council was at fault for failing to make it clear that Ms X’s rent arrears from her time in temporary accommodation would remain on her housing account. This caused Ms X uncertainty during the Right to Buy application process. The Council has already apologised to Ms X which is sufficient to remedy the injustice caused.
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Statement Closed after initial enquiries Other 11-May-2026
Summary: We will not investigate Miss X’s complaint about repairs to a shared chimney. It would be reasonable for Miss X to take the matter to court.
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Birmingham City Council (25 014 363)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate Ms X’s complaint about a charge the Council put on her property in 2011 because we could not achieve a worthwhile outcome, given the lapse of time.
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London Borough of Lewisham (25 014 249)
Statement Closed after initial enquiries Other 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to take action over a claim for damage to possessions caused by dampness. It is reasonable for Miss X to take further action in the small claims court.
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Swindon Borough Council (25 018 953)
Statement Closed after initial enquiries Other 30-Mar-2026
Summary: We will not investigate this complaint alleging anti-social behaviour and nuisance arising from dogs barking persistently and creating an odour. There is not enough evidence of fault to justify investigating.
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Warrington Council (25 018 845)
Statement Closed after initial enquiries Other 26-Mar-2026
Summary: We will not investigate Ms X’s complaint about the classification of her tenancy as “private” because we could not achieve a worthwhile outcome.
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London Borough of Islington (25 019 046)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mr X complaint about the Council placing a tenant in a property he owns or its relationship with the letting agent. There is no worthwhile outcome achievable by investigating.
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Leeds City Council (25 019 941)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing disrepair reports. This is because there is not enough evidence of fault and we cannot achieve the outcome requested.
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Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We cannot investigate this complaint alleging the Council has failed to stop its tenant’s dog from entering Miss X’s garden through a broken fence. The law prevents us from investigating the Council’s actions as a registered social housing provider.
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London Borough of Ealing (25 023 392)
Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his issues relating to a boundary fence. This is because we cannot investigate complaints about the provision and management of social housing by a council.