London Borough of Harrow (24 017 063)

Statement Upheld Other 29-Sep-2025

Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.

Leicester City Council (25 005 542)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about the Council turning down Mrs X’s Right to Buy application. It was reasonable to expect Mrs X to challenge the refusal by using her specific appeal rights to go to court.

Durham County Council (25 005 378)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate this complaint about property damage and eligibility for a Home Improvement Loan. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

London Borough of Lewisham (25 004 197)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Solihull Metropolitan Borough Council (25 003 629)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.

Salford City Council (24 023 494)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council has refused to compensate her for financial losses incurred after she was misinformed about the terms of a Council-run property management scheme. This matter is better considered by a court.

London Borough of Lambeth (25 004 097)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We cannot investigate this complaint about the Council’s policy relating to service charge for leaseholders of its properties. We have no jurisdiction to investigate complaints about the management of housing let on long leases by a housing authority.

Eastbourne Borough Council (25 003 358)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We will not investigate Miss X’s complaint about the conduct of her housing officer. This is mostly because it is unlikely that further investigation by us will lead to a different result and we cannot achieve the remaining result Miss X wants.

Stroud District Council (25 010 522)

Statement Closed after initial enquiries Other 11-Sep-2025

Summary: We cannot investigate this complaint about a boundary fence as the Council acts in this instance as a provider of social housing and so the matter is not within our remit.

London Borough of Richmond upon Thames (25 007 890)

Statement Closed after initial enquiries Other 09-Sep-2025

Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.