London Borough of Lewisham (25 004 197)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Salford City Council (24 023 494)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council has refused to compensate her for financial losses incurred after she was misinformed about the terms of a Council-run property management scheme. This matter is better considered by a court.

Solihull Metropolitan Borough Council (25 003 629)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.

London Borough of Lambeth (25 004 097)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We cannot investigate this complaint about the Council’s policy relating to service charge for leaseholders of its properties. We have no jurisdiction to investigate complaints about the management of housing let on long leases by a housing authority.

Eastbourne Borough Council (25 003 358)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We will not investigate Miss X’s complaint about the conduct of her housing officer. This is mostly because it is unlikely that further investigation by us will lead to a different result and we cannot achieve the remaining result Miss X wants.

Stroud District Council (25 010 522)

Statement Closed after initial enquiries Other 11-Sep-2025

Summary: We cannot investigate this complaint about a boundary fence as the Council acts in this instance as a provider of social housing and so the matter is not within our remit.

London Borough of Richmond upon Thames (25 007 890)

Statement Closed after initial enquiries Other 09-Sep-2025

Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.

London Borough of Havering (25 005 237)

Statement Closed after initial enquiries Other 07-Sep-2025

Summary: We will not investigate this complaint about a ‘find your own’ housing payment. This is because there is not enough evidence of fault to warrant us investigating.

London Borough of Croydon (25 011 189)

Statement Closed after initial enquiries Other 04-Sep-2025

Summary: We cannot investigate Miss B’s complaint about the Council not taking action about Council tenants using her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Bristol City Council (25 005 451)

Statement Closed after initial enquiries Other 03-Sep-2025

Summary: We will not investigate this complaint about damage to a property because it is reasonable to expect Mr Y to go to court about the matter. Also, the court, along with insurers, are better placed to consider this complaint.