New Forest District Council (25 029 330)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s homelessness. This is because the Council’s decision carried a right of review which it was reasonable for Mr X to use.

London Borough of Ealing (25 013 910)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and ending its homelessness duty. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. It was reasonable for Ms X to ask for a review of the decisions at the time.

London Borough of Harrow (25 015 863)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council supported him with his housing. This is because any fault has not caused injustice to Mr X and because there is no worthwhile outcome achievable by further investigation.

Coventry City Council (25 023 567)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s placement in temporary accommodation by the Council. This is because an investigation would be unlikely to find fault or lead to a different outcome.

London Borough of Southwark (24 017 088)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate Miss Y’s complaint about how the Council dealt with her homelessness application. This is because it was reasonable for the complainant to use the appeal procedure to challenge the Council’s decisions on her application. It is unlikely that a further investigation would lead to a different outcome.

Westminster City Council (25 002 696)

Statement Upheld Homelessness 08-Jun-2026

Summary: The Council was at fault for failing to house Ms Y and her family in suitable temporary accommodation. This was an injustice, for which the Council has already offered a suitable remedy. The Council was also at fault for giving Ms Y wrong information, which caused her avoidable frustration. The Council will apologise for this.

London Borough of Wandsworth (25 009 924)

Statement Upheld Homelessness 08-Jun-2026

Summary: Miss X complained about the suitability of her temporary accommodation. She says there was a leak at her property which meant that she was unable to use her kitchen. Miss X reports there were delays from the Council in fixing this issue and the failure to do so has severely affected her physical and mental health. We found the Council at fault as it failed to secure alternative accommodation. The Council will act to apologise, to offer alternative accommodation and make payment to recognise the injustice caused.

London Borough of Tower Hamlets (25 015 752)

Statement Closed after initial enquiries Homelessness 08-Jun-2026

Summary: We will not investigate Ms X’s complaint against the Council decision to end their relief duty and close her homelessness referral. This is because it is unlikely that an investigation would achieve the outcome she wants. Ms X had statutory review and appeal rights, and it was reasonable for her to use the procedure to challenge this decision.

Buckinghamshire Council (25 022 596)

Statement Closed after initial enquiries Homelessness 08-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application. It has already apologised for some delay and poor communication, and further investigation would not lead to a different outcome. There is insufficient evidence of fault in relation to the offer of alternative temporary accommodation in December 2025 nor in the handling of the suitability review to justify our involvement.

Wyre Forest District Council (25 023 316)

Statement Upheld Homelessness 08-Jun-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled her homelessness case. This is because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for Mrs X.