South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

London Borough of Newham (25 012 784)

Statement Closed after initial enquiries Homelessness 03-Mar-2026

Summary: We will not investigate this complaint about the suitability of Miss X’s temporary accommodation. This is because she had a right of review; it would have been reasonable for her to use it.

Birmingham City Council (25 014 792)

Statement Closed after initial enquiries Homelessness 03-Mar-2026

Summary: We will not investigate Miss X’s complaint about her housing application. This is because there is not enough evidence of fault to justify an investigation.

Babergh District Council (25 026 466)

Statement Closed after initial enquiries Homelessness 02-Mar-2026

Summary: We will not investigate this complaint alleging the Council failed to take the complainant’s health seriously when assessing his homelessness application. This is because it was reasonable for Mr X to challenge the Council’s decision in court.

Basildon Borough Council (24 023 375)

Statement Upheld Homelessness 27-Feb-2026

Summary: Ms B complained the Council repeatedly failed to support her with re-housing as a victim of domestic abuse. We upheld the complaint, finding the Council at fault for how it responded to a series of contacts she made between 2022 and 2024. We could not say that this meant Ms B did not receive support with re-housing she should have received. But the resulting uncertainty caused Ms B an injustice as distress. The Council has accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice.

London Borough of Croydon (25 001 720)

Statement Upheld Homelessness 27-Feb-2026

Summary: The Council was at fault for a four-month delay in carrying out an assessment after Mr X approached the Council as homeless. It also failed to provide interim accommodation whilst it carried out homeless inquiries and issue a main housing duty decision. The Council has agreed to apologise, pay Mr X £1050 and review its procedures to remedy the injustice caused.

London Borough of Wandsworth (25 004 338)

Statement Upheld Homelessness 27-Feb-2026

Summary: Mrs X complained the Council did not offer her interim accommodation or temporary accommodation for 11 months following her homelessness application. Mrs X also complained the Council did not respond to her complaint. The Council failed to contact Mrs X or take any actions on her case for nine months. This caused distress and uncertainty. The Council also delayed responding to Mrs X’s stage one complaint. The Council has agreed to apologise and make a payment to Mrs X.

London Borough of Haringey (25 009 210)

Statement Closed after initial enquiries Homelessness 27-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application. It was reasonable to expect Ms X to go to court.

London Borough of Lambeth (25 013 144)

Statement Closed after initial enquiries Homelessness 26-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a service charge or service charge arrears. This is because there is insufficient evidence of fault to justify our involvement.