London Borough of Barking & Dagenham (25 013 989)

Statement Closed after initial enquiries Homelessness 16-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s failure to arrange temporary accommodation in April 2024. The complaint is late. There is no evidence Ms X could not have complained earlier and no good reasons to decide to investigate now.

London Borough of Croydon (25 015 415)

Statement Upheld Homelessness 16-Jun-2026

Summary: The Council was at fault for how it handled Mr X’s homelessness. The Council failed to properly consider and record whether it owed Mr X an interim housing duty. The Council also did not do enough to relieve Mr X’s homelessness and to enable it to determine if he was in priority need. The Council’s failure to issue a review decision on Mr X’s homelessness application within the statutory timescale was also fault. It was also at fault for its lack of communication, delayed complaint response and poor record keeping. The Council will issue the review decision and make a symbolic payment to Mr X to recognise the avoidable uncertainty and frustration caused by its faults.

London Borough of Lewisham (25 016 100)

Statement Closed after initial enquiries Homelessness 16-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s failure to properly assess her homelessness application. There is insufficient evidence of fault to warrant an investigation and it was reasonable for her to ask for a statutory review of the Councl’s homelessness decisions.

North Yorkshire Council (25 024 044)

Statement Closed after initial enquiries Homelessness 16-Jun-2026

Summary: We will not investigate Ms X’s complaint about how the Council handled her housing application. This is because it is late and there is no good reason to investigate now.

London Borough of Tower Hamlets (24 017 935)

Statement Upheld Homelessness 15-Jun-2026

Summary: Miss X complained about how the Council handled her homelessness case. We found fault because the Council failed to consider its duties in a timely manner, offer her appropriate interim accommodation, send appropriate decision letters and make a timely decision about its main homelessness duty. This caused Miss X avoidable distress, frustration and uncertainty. The Council made a remedy offer to Miss X of permanent accommodation it considered was suitable. This did not remedy the lack of interim accommodation or the overall distress caused to her. It has therefore agreed to make an apology and payment to her to remedy the injustice caused.

Mansfield District Council (25 016 839)

Statement Closed after initial enquiries Homelessness 15-Jun-2026

Summary: We will not investigate Miss X’s complaint against the Council’s handling of her homelessness application and complaints decisions. This is because there is insufficient evidence of fault it’s decision-making to justify our involvement. It is unlikely that a further investigation would lead to a different outcome

London Borough of Sutton (25 022 180)

Statement Closed after initial enquiries Homelessness 15-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of payments to her landlord and an agreement to repay the sums involved. The complaint is late and there are no good reasons to decide to investigate now.

Eastleigh Borough Council (25 023 591)

Statement Closed after initial enquiries Homelessness 15-Jun-2026

Summary: We will not investigate Miss X’s complaint about her housing application because there is not enough evidence of fault to justify an investigation.

London Borough of Tower Hamlets (24 014 937)

Statement Upheld Homelessness 14-Jun-2026

Summary: Miss X complains the Council failed to deal with a request to review the suitability of her accommodation. Miss X also says the Council failed to assess information she provided it to relevant medical conditions. Miss X says this has resulted in her living in unsuitable accommodation and has affected her mental health. We have found fault in the actions of the Council for failing to complete a suitability review, review medical information passed to it and provide decision letters which included all relevant information. The Council has agreed to write to Miss X to issue an apology, pay her a symbolic payment and complete a service improvement.

London Borough of Bexley (25 013 332)

Statement Upheld Homelessness 14-Jun-2026

Summary: We found fault on Mr Y’s complaint about the Council’s delay deciding a homeless referral from another local authority, deciding it owed an interim duty to provide accommodation, and failing to address his formal complaint properly. The Council agreed to send an apology, make a symbolic payment, review why delays happened, provide officer training, improve communication, and ensure rights of reviews are set out in relevant decisions, and complaint responses fully address complaints made.