London Borough of Lambeth (25 021 278)

Statement Closed after initial enquiries Homelessness 26-May-2026

Summary: We will not investigate this complaint about the suitability of temporary accommodation. This is because Mr X had a right of appeal to the county court and it would have been reasonable for him to use it.

London Borough of Barking & Dagenham (25 005 873)

Statement Upheld Homelessness 26-May-2026

Summary: Miss W complained on behalf of her mother Mrs X about how the Council handled her request for homelessness assistance. We find no fault regarding her complaints the Council was rude, wrong to issue a warning notice, lacked fairness and empathy and did not make reasonable adjustments. We find the Council at fault for housing Mrs X and her family in unsuitable bed and breakfast accommodation that caused significant injustice. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.

Wirral Metropolitan Borough Council (25 010 151)

Statement Upheld Homelessness 26-May-2026

Summary: Mr X complained the Council failed to comply with its statutory duties when it made him homeless due to disrepair in his flat. We find the Council at fault for a delay in accepting the main housing duty and for failing to complete a suitability review. The faults caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused to Mr X.

Broxbourne Borough Council (25 010 849)

Statement Upheld Homelessness 26-May-2026

Summary: Miss X complained about the way the Council dealt with her housing and homelessness applications. We found there was fault in how the Council reached and communicated its decisions. We recommended an apology and a payment to recognise the frustration and distress caused.

London Borough of Ealing (25 012 296)

Statement Upheld Homelessness 25-May-2026

Summary: Mr D says the Council has delayed responding to his statutory review request relating to his homelessness application. I have found fault by the Council. It has delayed by around 12 months. This meant Mr D was caused avoidable time and trouble chasing up the case and making a complaint. The Council has agreed to pay Mr D redress and has issued the review decision.

Cambridge City Council (25 012 406)

Statement Upheld Homelessness 25-May-2026

Summary: Miss X complained the Council delayed in dealing with her homelessness application despite her priority need due to domestic violence. We find the Council at fault for a delay in assessing Miss X’s application. The delay caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.

London Borough of Lewisham (25 010 323)

Statement Upheld Homelessness 21-May-2026

Summary: Mrs X complained the Council failed to take suitable action after it became aware she was a high-risk victim of domestic abuse. She also complained it failed to improve the security in her temporary accommodation, and it failed to award her the correct priority on its housing register. We find the Council was at fault as it failed to take sufficient action to improve the security in Mrs X’s temporary accommodation. This caused Mrs X distress and worry about the safety for her and her family. The Council has agreed to apologise to Mrs X for this injustice.

Leicester City Council (25 012 946)

Statement Upheld Homelessness 21-May-2026

Summary: Mr X complained about the way the Council dealt with his housing. The Council was at fault for its delay in responding to the probation service referral, failing to provide a written decision, delaying its decision to award the main housing duty and poor complaint handling. This caused Mr X frustration and uncertainty. The Council should apologise and make a payment to remedy the injustice caused. It should also make service improvements.

London Borough of Lambeth (25 022 031)

Statement Closed after initial enquiries Homelessness 20-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council has handled his homelessness case. It is reasonable to expect Mr X to appeal the Council’s decision to the County Court.

South Cambridgeshire District Council (25 009 932)

Statement Not upheld Homelessness 20-May-2026

Summary: Mr X has complained the Council failed to complete an assessment of his and his disabled child’s housing needs and offered unsuitable interim accommodation. Mr X also complains the Council said he refused a home visit and/or a Team Around the Family meeting which was not the case. We have not found fault in the Council’s actions.