London Borough of Redbridge (25 013 774)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s delay in processing and handling of her homelessness application because there is insufficient evidence of fault in its decision making to justify our involvement. The delay in responding to her complaint was remedied and there is no right of review when a person has found and accepted private rented accommodation.

Broxbourne Borough Council (25 014 619)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application. It is reasonable to expect Ms X to have appealed to the county court against the Council’s decision to end the prevention duty.

Calderdale Metropolitan Borough Council (25 016 165)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: Miss X complained about the Council’s failure to proprly consider her homeless applciation in 2023, and that it did not take reasonable steps to protect her personal property when she had nowhere to stay. She also states that the Council failed to provide emergency accommodation under Part VII Housing Act 1996.

London Borough of Islington (25 002 104)

Statement Upheld Homelessness 11-May-2026

Summary: Miss X complained that the London Borough of Islington Council (the Council) placed her in unsuitable temporary accommodation. She said she reported problems to the Council, including when her landlord failed to complete important repairs. She also complained the Council did not properly consider the suitability of the accommodation. Miss X said she had long periods without contact or support from the Council which caused her distress and affected her mental health. We found the Council at fault for delaying responding to Miss X’s concerns about the temporary accommodation. The Council has already offered a suitable remedy.

Birmingham City Council (25 007 525)

Statement Closed after initial enquiries Homelessness 11-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault in its decision making to justify our involvement. Service failure about delay has been admitted by the Council and an apology has been issued. However, there is no fault in requiring a telephone or face to face assessment of needs to determine Mr X’s homeless status.

Colchester City Council (25 014 519)

Statement Closed after initial enquiries Homelessness 11-May-2026

Summary: We will not investigate this complaint about the Council’s decision to end the interim accommodation duty. Any fault by the Council will not have caused enough injustice to Mr X to justify an investigation into his complaint. We will not investigate Mr X’s complaint about the Council ending the relief duty as it is reasonable to expect Mr X to have requested a review of the decision.

London Borough of Brent (25 011 724)

Statement Upheld Homelessness 07-May-2026

Summary: Miss X complained about the suitability of her temporary accommodation. We found fault by the Council which caused Miss X avoidable distress and meant she lived in unsuitable accommodation for longer than necessary. The Council had offered a suitable payment to remedy Miss X’s injustice but had applied this to her rent arrears which was not in accordance with our guidance. The Council agreed to make this payment directly to Miss X.

Westminster City Council (25 010 116)

Statement Upheld Homelessness 06-May-2026

Summary: The Council was at fault for housing Miss X and her children in unsuitable Bed and Breakfast accommodation and delays in accepting its main housing duty. This caused Miss X distress and uncertainty over her homelessness application. The Council has agreed to apologise and make a payment to Miss X.

Dudley Metropolitan Borough Council (25 015 086)

Statement Upheld Homelessness 06-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homeless application. The Council has already accepted fault and provided a suitable remedy for the injustice caused.

London Borough of Waltham Forest (25 020 124)

Statement Upheld Homelessness 06-May-2026

Summary: We will not investigate Mr X’s complaint about a delay in the Council providing homelessness assistance. The Council has upheld the complaint and has agreed to remedy Mr X’s injustice by providing an apology, a financial remedy and by improving its service. Further investigation by us would therefore not be proportionate.