London Borough of Brent (24 018 661)

Statement Upheld Homelessness 20-Jan-2026

Summary: Miss X complained the Council failed to provide her and her child suitable accommodation. She says it ignored her suitability request and failed to communicate to her effectively. We found the Council at fault which caused Miss X injustice. The Council should make service improvements, make payments and apologise to Miss X.

Southend-on-Sea City Council (25 011 441)

Statement Closed after initial enquiries Homelessness 19-Jan-2026

Summary: We will not investigate this complaint about the Council’s offer of accommodation under its homelessness duty which Miss X says is unsuitable for her needs. It was reasonable for Miss X to ask for a suitability review of her accommodation offer and to appeal against any outcome which was unfavourable.

Westmorland and Furness Council (25 023 627)

Statement Closed after initial enquiries Homelessness 19-Jan-2026

Summary: We will not investigate this complaint about the Council’s homelessness service. This is because there is no evidence of any significant injustice.

Royal Borough of Greenwich (25 001 974)

Statement Upheld Homelessness 15-Jan-2026

Summary: Miss X complained about how the Council handled her homelessness case. In particular about how the Council ended the relief duty, how it communicated its decision to her and how it refused to accept her review request of its decision. There were some faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.

London Borough of Bromley (25 007 376)

Statement Closed after initial enquiries Homelessness 15-Jan-2026

Summary: We will not investigate this complaint about the Council evicting Mr X from his temporary accommodation. We do not have the power to investigate the complaint as Mr X started court action about the matters raised in his complaint.

London Borough of Harrow (25 004 157)

Statement Upheld Homelessness 14-Jan-2026

Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council mishandled this which resulted in him staying longer in his existing property and incurring extra rental costs. We found the Council at fault. It should apologise and make payments to Mr X to recognise the injustice caused.

Buckinghamshire Council (25 010 031)

Statement Closed after initial enquiries Homelessness 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to offer Miss X a two-bedroom property instead of a three-bedroom property. This is because it was reasonable to expect Miss X to use her statutory review rights.

Broxbourne Borough Council (25 006 414)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Miss X’s complaint about housing register eligibility. There is insufficient evidence of fault to justify investigating.

North Tyneside Metropolitan Borough Council (25 010 358)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Ms X’s complaint about the support provided by the Council’s homelessness service. The Council has since ended its housing duty to Ms X and if she disagrees with this decision, she has a right of review. An investigation would not lead to a different outcome or achieve anything more.

London Borough of Hounslow (25 011 609)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her tenancy agreement and an incentive payment to her landlord. The complaint is late. There is no indication Ms X could not have complained earlier and no good reason to decide to investigate now. In any case, Ms X has not suffered a sufficient injustice to justify our involvement.