London Borough of Bexley (25 005 486)

Statement Upheld Homelessness 05-May-2026

Summary: Miss X complained about the Council’s failings when making her direct offers of accommodation in 2024. We found fault in the Council’s delay in telling Miss X it would not pursue a Notice to Quit, in its failure to communicate effectively with Miss X and internally and the Council’s record keeping. We also found fault with the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a payment to recognise Miss X’s distress. The Council has also agreed to review its record keeping and complaint handling.

London Borough of Islington (25 016 802)

Statement Closed after initial enquiries Homelessness 05-May-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s homelessness and housing applications. There is insufficient evidence of fault which would warrant an investigation.

Wokingham Borough Council (25 013 375)

Statement Closed after initial enquiries Homelessness 04-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing applications because there is insufficient evidence of fault to justify our involvement.

Birmingham City Council (25 014 781)

Statement Upheld Homelessness 04-May-2026

Summary: We will not investigate this complaint about unsuitable homelessness temporary accommodation. This is because the Council has put matters right to Mrs X’s satisfaction.

Westminster City Council (25 003 675)

Statement Not upheld Homelessness 29-Apr-2026

Summary: There is no fault in the way the Council has dealt with Ms X’s homelessness. Ms X had the right to appeal to the county court if she disagreed with the Council’s decision she was intentionally homeless and it was reasonable for her to exercise that right.

Thurrock Council (25 008 033)

Statement Upheld Homelessness 29-Apr-2026

Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council delayed in deciding on whether it owed him and his family housing duty. He says that during this time, he was in unsuitable temporary accommodation and believes that other people have received a decision sooner. He reports that this issue has caused him and his family much distress. We found the Council at fault as it delayed in making a main housing decision. The Council should apologise, make service improvements, and make payments to Mr X to recognise the injustice caused.

London Borough of Lewisham (25 008 286)

Statement Upheld Homelessness 29-Apr-2026

Summary: Miss D says the Council has failed to provide suitable temporary accommodation which meets the needs of her disabled child. I have found fault by the Council because it delayed by over 12 months adding Miss D to its housing transfer list. Miss D’s child is unable to have an electric wheelchair because of their unsuitable accommodation. The Council has agreed to make Miss D a direct offer of housing and to pay redress for the time spent in unsuitable accommodation.

London Borough of Haringey (25 014 407)

Statement Closed after initial enquiries Homelessness 29-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application and its decision to end the relief duty. Mr X requested a statutory review of the Council’s decision and it is reasonable to expect him to appeal to the county court. There is not enough injustice to Mr X to justify investigating his complaints about delay in accepting the main housing duty, delay in dealing with his review request and how the Council arranged viewings.

London Borough of Bromley (25 016 598)

Statement Closed after initial enquiries Homelessness 29-Apr-2026

Summary: Miss Y complained that the Council have put herself and her family into unsuitable accommodation. She says the five flights of stairs is too difficult to navigate with two young children, the open plan layout is hazardous and there is anti-social behaviour within the estate.

London Borough of Wandsworth (25 021 862)

Statement Closed after initial enquiries Homelessness 29-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council placing him in unsuitable temporary accommodation. This is because it was reasonable for him to use his right of appeal to the County Court. We will also not investigate his complaint about the Council’s wider handling of his homelessness case. There is not enough evidence of fault to justify our involvement.