London Borough of Islington (25 005 500)

Statement Closed after initial enquiries Homelessness 19-May-2026

Summary: We will not investigate Mr X’s complaint about the accommodation the Council offered him. There is insufficient evidence of fault causing sufficient injustice to justify our involvement. Mr X had court appeal rights in relation to the suitability of property B, and it was reasonable for him to use those rights.

London Borough of Hounslow (25 006 252)

Statement Upheld Homelessness 19-May-2026

Summary: The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.

London Borough of Croydon (25 008 015)

Statement Upheld Homelessness 19-May-2026

Summary: Miss X complained the Council delayed in completing a review of its decision that she was not at risk of homelessness. The Council was at fault for the significant delay in completing the review. The Council has agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty caused by the delay.

London Borough of Haringey (25 016 015)

Statement Closed after initial enquiries Homelessness 19-May-2026

Summary: We will not investigate Mr Y’s complaint against the Council about their failure to issue an Improvement Notice because it is out of our jurisdiction. We will not investigate the complaint about al delay in determining a review and safeguarding because there is insufficient evidence of fault it’s decision-making to justify our involvement

Bristol City Council (25 016 906)

Statement Closed after initial enquiries Homelessness 19-May-2026

Summary: We will not investigate Mr X’s complaint the Council mishandled his reports that he was being illegally evicted and harassed. They are late and I can see no good reason why Mr X did not complain to us sooner.

London Borough of Enfield (25 016 962)

Statement Closed after initial enquiries Homelessness 19-May-2026

Summary: We will not investigate this complaint about the Council’s treatment of Miss X’s occupation of temporary accommodation. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Sutton (25 006 913)

Statement Upheld Homelessness 18-May-2026

Summary: Mr X complained about how the Council dealt with his homelessness approach to it. We fault because the Council gave conflicting and confusing information to Mr X and failed to review the suitability of his temporary homeless accommodation. This caused him avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make a payment to him and complete a suitability review of his accommodation.

London Borough of Barnet (25 014 842)

Statement Closed after initial enquiries Homelessness 17-May-2026

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty to Mr Y. It is reasonable to expect Mr Y to have used his right of appeal to the County Court against the Council’s decision.

London Borough of Barnet (25 017 190)

Statement Closed after initial enquiries Homelessness 17-May-2026

Summary: We will not investigate this complaint about the Council’s failure to properly assess a homelessness application and its assessment of Ms X’s priority on the housing register. It was reasonable for Ms X to challenge the decision that she was non-priority homeless and the suitability of her accommodation by way of a review and appeal under the homeless legislation. Some of the matters she has complained about took place more than 12 months before she complained to us and we will not exercise discretion to consider them now.

London Borough of Hillingdon (25 021 381)

Statement Closed after initial enquiries Homelessness 17-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled its housing duty to him and its assessment of his housing band. This is because he had the right to appeal to the county court and it would have been reasonable for Mr X to have exercised that right. Also, any injustice Mr X may have suffered is not significant enough to justify investigating.