London Borough of Enfield (24 019 324)

Statement Upheld Homelessness 09-Sep-2025

Summary: The Council was at fault for delay providing Ms X and her children temporary accommodation, failing to consider its main housing duty, and giving Ms X insufficient time to consider an offer. This meant a delay in Ms X moving back to the area where her support network was, and it disrupted her children’s education. The Council will apologise and make a payment to remedy the injustice.

London Borough of Brent (25 003 851)

Statement Upheld Homelessness 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the complaint. It is unlikely investigation into the handling of the call would achieve anything further.

Royal Borough of Kensington & Chelsea (24 022 147)

Statement Upheld Homelessness 09-Sep-2025

Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.

Telford & Wrekin Council (25 005 859)

Statement Closed after initial enquiries Homelessness 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty when Mr X was homeless. It was reasonable for Mr X to use his statutory right of appeal to the county court. It is open to him to ask the court for permission to make a late appeal.

London Borough of Croydon (24 017 573)

Statement Upheld Homelessness 08-Sep-2025

Summary: The Council delayed acting on Miss X’s reports of disrepair in her temporary accommodation. The Council has apologised for part of the delay and made a payment to Miss X. The further delay caused Miss X a period of uncertainty. The Council has agreed to apologise and make an additional payment to Miss X.

East Riding of Yorkshire Council (25 005 644)

Statement Closed after initial enquiries Homelessness 08-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision Miss X was intentionally homeless. It was reasonable for her to use her statutory right of appeal to the county court.

Basildon Borough Council (24 018 358)

Statement Not upheld Homelessness 07-Sep-2025

Summary: Mr Z complains on behalf of Miss X that the Council placed her in Bed and Breakfast accommodation with her small children for longer than the law allows. Mr Z said the area the Council placed Miss X was unsuitable due to the crime rate. Mr Z has also complained about the way the Council has investigated his complaint. Mr Z says Miss X has been caused distress and has been placed in accommodation which was not suitable. We find no fault in the actions of the Council.

Southend-on-Sea City Council (25 001 667)

Statement Upheld Homelessness 07-Sep-2025

Summary: Ms D says the Council has provided unsuitable temporary accommodation. I have upheld the complaint. The Council has agreed to pay ongoing monthly redress payments until Ms D is suitably housed.

London Borough of Barnet (24 014 907)

Statement Not upheld Homelessness 04-Sep-2025

Summary: Mr B complained about the way the Council had handled his housing case, including failing to offer him suitable long-term accommodation, properly consider the medical needs of the household, Mr B’s caring responsibilities or serious health risks facing the family and failed to properly consider his complaint about these matters. We cannot investigate matters relating to Mr B’s appeal to the County Court and we have not found fault with the remaining issues.

Dover District Council (25 002 004)

Statement Closed after initial enquiries Homelessness 04-Sep-2025

Summary: We will not investigate this complaint about the Council evicting Mr X from interim accommodation and ending the relief duty as Mr X has exercised his right to seek a review of the decision. There is insufficient evidence of fault to justify an investigation into Mr X’s complaint about the Council reporting him to the Police.