Worcester City Council (24 008 871)

Statement Not upheld Homelessness 17-Mar-2026

Summary: Miss X complained the Council failed to correctly respond to her homelessness application. We find no fault in the Council’s actions as it took a considered approach to reach a solution based on the individual circumstance of the case.

South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

London Borough of Hackney (25 009 757)

Statement Upheld Homelessness 17-Mar-2026

Summary: We found there was delay in the council acting on a request from Miss X to transfer to the housing register of another Council. We recommended the Council apologised, chased the other Council involved and wrote to Miss X confirming the outcome.

London Borough of Richmond upon Thames (25 014 342)

Statement Closed after initial enquiries Homelessness 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing situation. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Haringey (25 005 361)

Statement Upheld Homelessness 16-Mar-2026

Summary: Mr D says the Council placed his family in unsuitable interim accommodation. I have found the Council at fault because Mr D’s family remained in bed and breakfast style accommodation over the six week legal limit. The Council has agreed to apologise and pay Mr D redress.

London Borough of Croydon (25 017 150)

Statement Upheld Homelessness 13-Mar-2026

Summary: The Council failed to act when Miss X told it she was threatened with homelessness and then delayed accepting its homelessness duty and reviewing the suitability of its accommodation offer. This caused Miss X a period of uncertainty and then resulted in Miss X and her three children being street homeless for six months. This caused Miss X and her family severe distress. The Council has agreed to apologise and make a payment to Miss X.

London Borough of Croydon (24 022 233)

Statement Upheld Homelessness 13-Mar-2026

Summary: The Council was at fault for failing to provide interim accommodation or to accept the relevant homelessness duties when Miss X approached it for assistance when she was homeless after fleeing domestic abuse. This meant Miss X was left without accommodation for two months. The Council should apologise to Miss X and make a payment to acknowledge the distress and frustration caused.

London Borough of Bromley (25 007 231)

Statement Upheld Homelessness 13-Mar-2026

Summary: Mr X complained how the Council handled his homeless applications. He also complained the Council repeatedly closed his applications to join the housing register. We find the Council was at fault for its delays in dealing with Mr X’s homeless application. This caused Mr X frustration and upset. The Council has agreed to make a payment to Mr X and backdate his effective date on the housing register.

Royal Borough of Kensington & Chelsea (25 014 843)

Statement Closed after initial enquiries Homelessness 13-Mar-2026

Summary: We will not investigate Miss X’s complaint about the suitability of accommodation the Council offered her. Miss X had a right of appeal to the County Court and it would have been reasonable for her to use that right.

Brentwood Borough Council (25 019 067)

Statement Closed after initial enquiries Homelessness 11-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s decision on her requests for management transfer and home security measures. This is because the law does not allow us to investigate the provision or management of social housing by a council acting as a registered social housing provider.