Leicester City Council (24 005 927)

Report Upheld Homelessness 09-Oct-2025

Summary: Mr X complained that the Council failed to provide sufficient support with his homelessness and housing application and that it also failed to provide suitable accommodation for him and his family. As a result, Mr X and his family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Mr X also considers that this has been detrimental to the health and development of his children.

London Borough of Enfield (24 019 488)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.

London Borough of Enfield (25 004 341)

Statement Upheld Homelessness 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her homelessness application. This is because the Council has agreed to apologise to Mrs X, pay her £300 and progress her current homelessness application without further delay. Therefore, an investigation by us would not be proportionate.

Stratford-on-Avon District Council (25 004 397)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s view that a flat, not just a house, might meet Miss X’s needs. This is mainly because the evidence suggests the Council reached its decision properly. Miss X can reasonably take court action if she wants a decision on whether the Council has broken equality laws.

London Borough of Enfield (25 005 581)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. This is because Miss X has a right of review of the Council’s decision, it would be reasonable for her to use it.

Herefordshire Council (24 017 388)

Statement Upheld Homelessness 29-Sep-2025

Summary: Miss B says the Council left her family in B&B accommodation and delayed issuing a decision on her homelessness application. I have found the Council at fault. Miss B was in B&B accommodation for 24 weeks and there was around 10 weeks delay issuing her main housing duty decision. The Council has agreed to pay redress for the delays and expenses incurred by Miss B.

London Borough of Newham (24 006 226)

Statement Upheld Homelessness 29-Sep-2025

Summary: Ms X complained about the Council’s handling of her temporary homeless accommodation. We found fault because Ms X and her family have been living in unsuitable accommodation since June 2021. This caused Ms X and her family avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make symbolic payments to her and update her on its current position in finding her new accommodation.

London Borough of Southwark (24 021 848)

Statement Upheld Homelessness 29-Sep-2025

Summary: Miss Y complained about the response to her reports of issues at the temporary accommodation the Council provided for her. We have found fault, causing injustice, because of delays by the Council’s agents, for which the Council is responsible, in responding to Miss Y’s reports of issues with the cooker at the accommodation. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the upset caused.

Bristol City Council (24 023 264)

Statement Upheld Homelessness 29-Sep-2025

Summary: The Council offered Miss B unsuitable accommodation and did not fully take into account her disability, nor act quickly enough when she did not feel safe at her interim accommodation. This meant that Miss B spent time in inaccessible accommodation, and was left distressed, uncertain, and frustrated. The Council will apologise to Miss B, make a payment to her, and review how it records information about accessible interim accommodation.

Luton Borough Council (25 004 567)

Statement Closed after initial enquiries Homelessness 29-Sep-2025

Summary: We will not investigate this complaint about housing suitability. The complaint has been made late, and it would have been reasonable for Mr X to have used his review rights.