Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

Maidstone Borough Council (25 010 280)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.

London Borough of Southwark (25 011 959)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application in 2018. The complaint is late and there are no good reasons to investigate it now.

London Borough of Hammersmith & Fulham (25 019 235)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to accept that Mr X’s current tenancy agreement resulted from when he was placed in temporary accommodation under its homelessness duty in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot determine the status of tenancy agreements which are legal agreements between a tenant and their landlord.

Portsmouth City Council (24 012 937)

Statement Upheld Homelessness 26-Jan-2026

Summary: Mr Y complained about the Council’s handling of Ms X’s homelessness application. Mr Y says this caused Ms X avoidable and unnecessary distress and financial strain. We find the Council at fault which caused Ms X injustice. The Council has agreed to apologise and make a payment to Ms X to remedy the injustice caused.

Sefton Metropolitan Borough Council (25 011 891)

Statement Upheld Homelessness 26-Jan-2026

Summary: We will not investigate Mr X’s complaint about the suitability of temporary accommodation. The Council have offered a suitable remedy.

Thurrock Council (24 022 615)

Statement Upheld Homelessness 22-Jan-2026

Summary: Mr A says the Council failed to assist him with homelessness and did not issue him with a decision letter. I have found severe failings by the Council which meant Mr A was left without any support, did not have his homelessness application correctly assessed and lost an opportunity to be considered for interim accommodation. The Council has agreed to pay Mr A redress and to make a service improvement.

London Borough of Newham (25 008 922)

Statement Closed after initial enquiries Homelessness 22-Jan-2026

Summary: We will not investigate this complaint about the Council’s provision of suitable temporary accommodation over the past 9 years and its failure to determine a suitability review in 2025. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner about her previous accommodation. We will not investigate the non-determination of the review because she could have appealed about this to the County Court.

Rossendale Borough Council (24 017 292)

Statement Not upheld Homelessness 22-Jan-2026

Summary: Miss X complained about the Council’s handling of her homelessness and housing application and that it did not provide reasonable adjustments to allow her to understand the process. There was no evidence fault in the Councils actions. It considered Miss X’s individual needs in its decision making and provided her with support. There was no fault in its offer of Bed and Breakfast accommodation to prevent Miss X’s homelessness.

London Borough of Haringey (24 015 452)

Statement Closed after initial enquiries Homelessness 21-Jan-2026

Summary: We will not investigate Ms X’s complaint about a lack of homelessness support. Ms X had appeal rights in relation to the Council’s decisions, and it was reasonable for her to exercise them. Further, there is insufficient evidence of fault causing sufficient injustice to justify our involvement.