Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.


Recent statements in this category are shown below:

  • London Borough of Redbridge (21 009 838)

    Statement Upheld Homelessness 12-Apr-2022

    Summary: We found fault with the way the Council handled Mr X's housing application. We did not find fault with the way the Council responded to Mr X's homelessness. The Council offered to review its banding decision. This is a suitable remedy for the injustice to Mr X.

  • London Borough of Enfield (21 010 007)

    Statement Not upheld Homelessness 11-Apr-2022

    Summary: Mr X complains about the Council's handling of an incident at his accommodation in March 2020 when he was assaulted by a neighbour and offered Mr X support. We have found no evidence of fault in the way the Council considered these matters so are minded to complete our investigation.

  • Westminster City Council (21 008 800)

    Statement Upheld Homelessness 04-Apr-2022

    Summary: there was fault in the way the Council communicated its decision to Mr X when it put him on the temporary accommodation transfer list and failed to notify him of his right to request a review of its decision that the property was suitable. The Council has agreed to provide a suitable remedy for the injustice caused.

  • London Borough of Bromley (21 006 385)

    Statement Upheld Homelessness 30-Mar-2022

    Summary: Mrs C complains that the Council provided her with unsuitable interim accommodation under the homeless duty it owed her. She said her daughter's room was too small and this affected her mental health. We find fault by the Council because it did not inform Mrs C of her right to appeal to court when it told Mrs C her property was suitable.

  • Cornwall Council (21 009 440)

    Statement Not upheld Homelessness 28-Mar-2022

    Summary: Mrs X complains for Mr Y about the way the Council responded when he became homeless and the suitability of temporary accommodation it provided. The Ombudsman has found no evidence of fault in the way the Council considered these matters to May 2021 when it accepted a main housing duty towards Mr Y. It would be reasonable for Mr Y to exercise his right of review of the suitability of the temporary accommodation offered as the Council has accepted a main housing duty. So, we have completed our investigation.

  • London Borough of Lewisham (21 003 193)

    Statement Not upheld Homelessness 27-Mar-2022

    Summary: Ms X complained the Council failed to investigate a burglary she suffered at her temporary accommodation property. I ended my investigation. This is because there is not enough evidence of fault to justify further investigation and we cannot achieve the outcome Ms X wants.

  • London Borough of Barnet (21 012 763)

    Statement Upheld Homelessness 24-Mar-2022

    Summary: The Council was at fault for the way it dealt with Ms X's homelessness review. As a result Ms X had to wait longer for decision. The Council has agreed to apologise to Ms X and make a payment to Ms X.

  • Salford City Council (21 016 155)

    Statement Not upheld Homelessness 23-Mar-2022

    Summary: Miss X complained about the support the Council provided after she applied as homeless in 2020. There was no fault in how the Council responded to Miss X's reports about the condition of her property or how it dealt with her application for social housing.

  • London Borough of Barnet (21 009 994)

    Statement Upheld Homelessness 21-Mar-2022

    Summary: There was fault by the Council. It failed to respond to changes in circumstances when a families housing became overcrowded. Backdating the date on which the families priority banding increased remedies this injustice. The Council also failed to offer the family temporary accommodation until over a year after the change in circumstances occurred. A payment remedies the uncertainty caused to Mr X, as it is not certain he would have accepted an earlier offer of temporary accommodation.

  • Westminster City Council (21 000 049)

    Statement Upheld Homelessness 11-Mar-2022

    Summary:. The Council's failure to tell Miss X about her statutory right to review decisions about the suitability of temporary accommodation is fault. The Council also failed properly to assess the risk to Miss X from COVID-19 of remaining in the property while it underwent repairs. The Council has agreed to apologise, pay £500, and take action to improve its services.