Folkestone & Hythe District Council (25 021 160)

Statement Closed after initial enquiries Homelessness 25-Aug-2026

Summary: We will not investigate this complaint about the Council refusing to issue a proper decision on Mr X’s homeless application in 2021. This complaint is late and there is no good reason Mr X could not have complained to us sooner.

London Borough of Southwark (25 023 969)

Statement Upheld Homelessness 25-Aug-2026

Summary: We have upheld Mrs X’s complaint about the Council significantly increasing her rent without notice. The Council has remedied the injustice to Mrs X during its complaints process.

Buckinghamshire Council (25 024 642)

Statement Closed after initial enquiries Homelessness 25-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide homelessness support. This is because there is not enough evidence of fault by the Council to justify our involvement.

Spelthorne Borough Council (25 009 122)

Statement Upheld Homelessness 25-Aug-2026

Summary: Ms B complained about the way the Council dealt with her housing situation when she approached it as a victim of domestic abuse. We found fault with the Council’s approach which caused Ms B and her family uncertainty. The Council has agreed to offer her the opportunity to make a homeless application now, apologise to her, make a symbolic payment and provide refresher training to staff.

London Borough of Harrow (25 015 024)

Statement Upheld Homelessness 25-Aug-2026

Summary: Mr D complains the Council failed to review the suitability of his temporary accommodation and reassess his housing banding. I have found fault by the Council; it delayed reassessing the banding and failed to show it considered the suitability matter. Mr D was caused avoidable delay and a lost opportunity to have the suitability of the accommodation reviewed. The Council has agreed to apologise to Mr D and pay him redress.

Leeds City Council (25 016 196)

Statement Not upheld Homelessness 25-Aug-2026

Summary: Ms X complained about the Council’s failure to make adequate reasonable adjustments for her when it dealt with her homelessness assessment. There was no fault by the Council with how it considered Ms X’s request for reasonable adjustments.

London Borough of Wandsworth (25 016 305)

Statement Upheld Homelessness 25-Aug-2026

Summary: Mr X complained the Council delayed dealing with his homeless application. We find the Council was at fault for its delays in dealing with Mr X’s homeless application. This caused him frustration, upset and uncertainty. The Council has agreed to make a symbolic payment to Mr X to reflect his injustice.

Manchester City Council (25 017 914)

Statement Upheld Homelessness 24-Aug-2026

Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary distress, uncertainty and financial expense. The Council will apologise and make payments to Miss X and will provide training to its staff.

London Borough of Ealing (26 012 517)

Statement Upheld Homelessness 24-Aug-2026

Summary: We have upheld Miss X’s complaint because the Council did not consider her concerns about the suitability of temporary accommodation. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Salford City Council (26 008 250)

Statement Upheld Homelessness 24-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing situation. We are satisfied with the Council’s actions or proposed actions so have ended our assessment.