Solihull Metropolitan Borough Council (25 018 735)

Statement Closed after initial enquiries Homelessness 04-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2023 and its subsequent offers of unsuitable accommodation under its homelessness duty. We will not investigate the housing application consideration because it concerns matters which the complainant was aware of more than 12 months before complaining to us. We will not investigate the complaints about the suitability of offers because it was reasonable for Miss X to challenge them using the review/appeals procedure available under the homelessness legislation.

London Borough of Ealing (25 011 622)

Statement Upheld Homelessness 03-Aug-2026

Summary: Mr X complained the Council failed to provide suitable temporary accommodation for himself and his young family. We found the Council placed Mr X and his family in unsuitable bed and breakfast accommodation and then unsuitable hotel accommodation for longer than appropriate. This is fault and caused Mr X and his family distress and hardship. The Council will apologise and make a payments to Mr X.

London Borough of Harrow (25 012 282)

Statement Upheld Homelessness 03-Aug-2026

Summary: Mrs X complained about how the Council considered her homelessness application and its failure to provide her with suitable temporary accommodation. The Council was at fault for delay in providing Mrs X with suitable accommodation, meaning she spent longer than necessary in unsuitable accommodation. The Council has agreed to apologise, make a payment to reflect the injustice and act to prevent recurrence.

Birmingham City Council (25 019 830)

Statement Upheld Homelessness 03-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s homelessness. The Council has already provided a suitable remedy for the injustice caused by living in B&B too long. Miss X had rights of review and appeal about other matters it was reasonable for her to use. There is not enough injustice from remaining issues to justify investigating.

Ashford Borough Council (25 019 855)

Statement Upheld Homelessness 03-Aug-2026

Summary: We will not investigate this complaint about the Council telling Ms X a property was a social housing tenancy when it was not. The Council has already accepted fault and apologised and investigation would not seek to achieve anything further.

Epping Forest District Council (25 024 261)

Statement Closed after initial enquiries Homelessness 03-Aug-2026

Summary: We will not investigate this complaint about the suitability of the temporary accommodation Mr X was placed in. This is because there is insufficient evidence of fault by the Council and because Mr X could have asked for a suitability review.

Manchester City Council (25 027 224)

Statement Closed after initial enquiries Homelessness 03-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its main housing duty. It was reasonable for her to use her right of appeal to the County Court.

London Borough of Lewisham (26 012 564)

Statement Closed after initial enquiries Homelessness 03-Aug-2026

Summary: We will not investigate this complaint about the Council’s communications within its homelessness service. This is because any injustice is not significant enough to justify our involvement.

London Borough of Camden (25 010 409)

Statement Upheld Homelessness 02-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness and housing register applications. Part of the complaint is late. The Council offered a reasonable and proportionate remedy for other aspects of the complaint.

London Borough of Lambeth (25 018 632)

Statement Upheld Homelessness 02-Aug-2026

Summary: Miss D says the Council failed to progress her housing and homelessness case. I have found the Council at fault. It delayed progressing the case at times, failed to notify Miss D when key officers changed and failed to take forward a housing review request for ten months. The Council has agreed to pay Miss D redress for distress and to make a service improvement regarding the process for reallocating officers on a housing case.