London Borough of Waltham Forest (24 000 033)

Report Upheld Homelessness 09-Jun-2025

Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.

Bristol City Council (24 019 205)

Statement Upheld Homelessness 20-May-2025

Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Shropshire Council (23 020 057)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.

London Borough of Redbridge (24 020 700)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (24 020 835)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.

Salford City Council (24 021 147)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.

London Borough of Redbridge (24 010 577)

Statement Upheld Homelessness 19-May-2025

Summary: Miss X, on behalf of her mother Mrs Y, complained the Council failed to provide suitable alternative accommodation following a suitability review in July 2024. Mrs Y and her family have been in unsuitable accommodation longer than they should have because the Council has failed to offer alternative accommodation. A symbolic payment to recognise the distress caused is agreed.

Royal Borough of Kensington & Chelsea (24 011 932)

Statement Upheld Homelessness 19-May-2025

Summary: Miss X complained the Council failed to address her reports of damp, mould, mice and a collapsed floor in temporary accommodation it housed her and her family in. We find the Council at fault for failing to address the disrepair which left Miss X in unsuitable accommodation for six months in 2024. This caused significant injustice to Miss X and her family. The Council has agreed to make a payment to her to remedy the injustice.

Leeds City Council (24 013 912)

Statement Upheld Homelessness 19-May-2025

Summary: Mr X complained about the Council’s treatment of him when he visited its offices and its handling of his homelessness application. The Council was at fault for giving Mr X inaccurate information when he visited its offices. It was not at fault for the way it asked Mr X to leave its offices. The Council accepts it delayed assessing Mr X’s housing needs, causing Mr X a period of uncertainty. The Council has agreed to apologise and make a payment to Mr X.

London Borough of Havering (24 019 296)

Statement Closed after initial enquiries Homelessness 19-May-2025

Summary: We will not investigate Miss X’s complaint the Council mismanaged her case which led to her having to pay upfront to secure a private rental property. This was despite the Council having already paid the property agent a deposit and rent. This is because there is insufficient evidence of fault.