Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

Norwich City Council (24 018 523)

Report Upheld Homelessness 24-Feb-2026

Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.

Newcastle-under-Lyme Borough Council (25 011 213)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to follow the correct guidance when it provided housing advice to Mr X’s tenant. This is because an investigation would be unlikely to find fault with the Council’s actions.

Leeds City Council (25 012 161)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about the suitability of interim accommodation provided by the Council. We do not have the power to investigate the complaint as Mr X has started court action against the Council about the same matters.

North Northamptonshire Council (25 012 363)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate this complaint about Miss X having to change her temporary accommodation. There is not enough evidence of fault to warrant investigating the Council telling Miss X to move. On some other points, there is not significant enough injustice to justify investigation. Regarding the suitability of the new accommodation, Miss X could reasonably have used her right to ask the Council for a suitability review.

Rushmoor Borough Council (25 013 272)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s intentional homeless decision as the Council has now overturned its decision. Any outstanding injustice is not significant enough to justify us investigating.

London Borough of Brent (25 000 643)

Statement Upheld Homelessness 09-Feb-2026

Summary: We found fault in the Council’s handling of Mrs X’s homelessness application. There was avoidable delay and lack of progress in progressing the case, and after accepting the main housing duty the Council did not secure temporary accommodation until the day of eviction. These faults caused Mrs X and her family distress and uncertainty. The Council has offered a sufficient financial remedy and should also write to Mrs X again to clearly explain how to request a suitability review.

Thurrock Council (25 004 332)

Statement Upheld Homelessness 09-Feb-2026

Summary: Mr X complained the Council delayed in providing him with interim accommodation when he presented to it as homeless and provided incorrect advice. The Council was at fault for delay and for providing inaccurate advice, meaning Mr X spent over a month in unsuitable accommodation. The Council has agreed to apologise to Mr X, make a payment to reflect the injustice and act to prevent recurrence.

London Borough of Tower Hamlets (25 012 662)

Statement Closed after initial enquiries Homelessness 09-Feb-2026

Summary: We will not investigate Ms X’s complaint about a homelessness application. It was reasonable for Ms X to ask for a statutory review and appeal to the County Court against the Council’s decision

London Borough of Wandsworth (25 017 896)

Statement Upheld Homelessness 09-Feb-2026

Summary: Mrs B complained that the Council failed to provide suitable temporary accommodation for her and her family. We agreed with the Council’s view that it failed to properly consider Mrs B and her family’s medical needs when it offered the current accommodation. This meant the family lived in unsuitable accommodation for nine months. The Council has already apologised and offered a suitable remedy for the injustice.