London Borough of Camden (25 012 448)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: I have decided to end my investigation. This is because Mr X has appealed the Council’s section 202 review decision to the Court and I cannot investigate a complaint subject to court action.

Manchester City Council (25 016 119)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s failure to make an offer of housing within a particular timeframe to Miss X who is homeless. There is insufficient evidence of fault which would warrant an investigation.

Warwick District Council (25 024 305)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault to justify investigating. If Mr X disagrees with the Council’s review decision, it is reasonable for him to use his right of appeal to the County Court.

Kirklees Metropolitan Borough Council (25 011 190)

Statement Upheld Homelessness 29-Jun-2026

Summary: Miss Y complained about the way the Council dealt with her housing application. We have not found fault with the way in which the Council carried out its reassessment of Miss Y’s housing priority. We have found fault with the Council’s delay starting the reassessment process and that it has already taken appropriate action to remedy the injustice this caused.

South Oxfordshire District Council (25 009 683)

Statement Upheld Homelessness 28-Jun-2026

Summary: Mr X complained about the Council’s actions when he presented to it as homeless. We found fault because the Council should have processed homelessness applications for him but did not. This caused Mr X avoidable distress, frustration and uncertainty. The Council has already apologised to Mr X and made a payment to him to recognise the injustice caused. We are satisfied this was a sufficient personal remedy. The Council has now also agreed to a service improvement recommendation of formally reviewing the errors in Mr X’s case.

Hinckley & Bosworth Borough Council (25 015 059)

Statement Closed after initial enquiries Homelessness 28-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council providing homelessness support as a loan because we have previously considered that issue. The new issues complained about have not caused Mr X a sufficient injustice to justify our involvement.

London Borough of Croydon (25 023 632)

Statement Closed after initial enquiries Homelessness 28-Jun-2026

Summary: We will not investigate Ms X’s complaint about her housing. It was reasonable for Ms X to use her statutory right to request a review of the suitability of her temporary accommodation, then appeal to the courts. There is insufficient evidence of fault by the Council in how it considered her priority on the housing register. We will not investigate the Council’s complaint handling separately where we are unable to investigate the substantive matters.

London Borough of Merton (25 014 994)

Statement Closed after initial enquiries Homelessness 25-Jun-2026

Summary: We will not investigate this complaint about the Council’s failure to determine his review of its homelessness decision in 2025. It was reasonable for Mr X to ask his legal representatives to seek a decision by appealing to the County Court under the homelessness legislation.

West Northamptonshire Council (25 021 546)

Statement Not upheld Homelessness 25-Jun-2026

Summary: Mr F complained the Council failed to act or offer interim accommodation when he reported domestic abuse and homelessness. We have ended our investigation. This is because it was reasonable for Mr F to ask for a statutory review of the Council’s decision that he was homeless but not in priority need.

London Borough of Hounslow (25 024 975)

Statement Closed after initial enquiries Homelessness 25-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness review. It was reasonable for her to use her right of appeal to the County Court.