London Borough of Brent (24 018 888)

Statement Upheld Homelessness 09-Dec-2025

Summary: We have found the Council at fault for delay and poor communication in relation to Mr X’s homelessness case. This caused Mr X uncertainty and frustration. The Council has agreed to remedy Mr X’s injustice.

London Borough of Lewisham (25 002 786)

Statement Upheld Homelessness 09-Dec-2025

Summary: Miss X complained about the Council’s handling of her homeless application. The Council was at fault for failing to carry out a medical assessment. The Council was not at fault for providing temporary accommodation to Miss X in an area she was at risk of abuse. There is no evidence it knew Miss X was at risk when it placed her there and it moved her promptly to new accommodation when it became aware. The Council has agreed to apologise, pay Miss X a symbolic amount and carry out the medical assessment to remedy the injustice caused.

Trafford Council (24 017 481)

Statement Upheld Homelessness 08-Dec-2025

Summary: The Council was at fault for the way it handled Mr Y’s request for housing assistance and for delaying carrying out a social care assessment of his needs. The Council was also at fault for how it handled the complaint. Mr Y had to wait longer for the Council to owe him a homelessness duty, interim accommodation and establish his care needs. To remedy the injustice caused the Council agreed to apologise and make payments for the distress and frustration caused.

London Borough of Newham (25 003 273)

Statement Not upheld Homelessness 08-Dec-2025

Summary: Mr Y and Ms X complained the Council failed to provide a permanent property for them. They also complained about the Councils handling of anti-social behaviour. We found the Council was not at fault.

Cambridge City Council (25 010 011)

Statement Closed after initial enquiries Homelessness 08-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application and its management of his personal data. The Council is currently reviewing its housing decision and if Mr X is dissatisfied with the outcome, there is a right of appeal to the county court. The Information Commissioner’s Office is better placed to consider his complaint about data protection and access to information.

Norwich City Council (24 019 272)

Statement Upheld Homelessness 05-Dec-2025

Summary: Mr X complained the Council failed to provide him with interim accommodation when he became homeless. We found the Council at fault for this, causing Mr X significant injustice as he had to sleep rough. We are satisfied the Council has taken appropriate and positive steps towards improvements in this area. The Council has agreed to apologise to Mr X and make a symbolic payment to acknowledge his injustice.

London Borough of Hillingdon (25 004 617)

Statement Closed after initial enquiries Homelessness 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s provision of suitable temporary accommodation since 2022 and its assessment of a housing application. It was reasonable for Miss X to ask for a review of suitability of her accommodation and there is insufficient evidence of any significant injustice in her housing application assessment which would warrant an investigation.

London Borough of Southwark (25 009 057)

Statement Closed after initial enquiries Homelessness 05-Dec-2025

Summary: We cannot investigate this complaint about the outcome of Mr X’s homeless application. This is because Mr X had an appeal right, and it would have been reasonable for Mr X to use this appeal right to the County Courts. Nor will we look at the remainder of Mr X’s complaint because further investigation would not lead to a different outcome.

London Borough of Lewisham (25 009 175)

Statement Closed after initial enquiries Homelessness 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It was reasonable for Miss X to seek a review of the Council’s accommodation offer and its decision to end the homelessness duty.

Luton Borough Council (25 009 438)

Statement Closed after initial enquiries Homelessness 05-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision that her temporary accommodation is suitable. This is because it would have been reasonable for her to ask the Council to review that decision.