London Borough of Harrow (25 008 836)

Statement Closed after initial enquiries Homelessness 16-Dec-2025

Summary: We will not investigate this complaint about the Council delaying in issuing a new homelessness decision. The Council has agreed to provide a proportionate remedy so an investigation would not achieve more for Mr Y.

Crawley Borough Council (25 009 017)

Statement Closed after initial enquiries Homelessness 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for the complainant to use the review/appeal procedure to challenge the Council’s decisions on her application.

London Borough of Southwark (25 009 989)

Statement Closed after initial enquiries Homelessness 16-Dec-2025

Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation because further investigation is unlikely to lead to a different outcome. We will not investigate the Council’s decision not to award medical priority on its housing register because Ms X had the right to ask for a review of that decision and it was reasonable for her to exercise that right.

London Borough of Islington (24 018 049)

Statement Upheld Homelessness 15-Dec-2025

Summary: We will not investigate this complaint about delays in the Council making a decision on Mr X’s homelessness application. The Council agreed to resolve the complaint early by remedying Mr X’s injustice. Additionally, we will not investigate Mr X’s complaint about the suitability of his temporary accommodation because he has a statutory right to request a suitability review of the accommodation and it is reasonable to expect him to use it.

London Borough of Brent (25 001 467)

Statement Upheld Homelessness 15-Dec-2025

Summary: Mr X complained about the Council’s response to his reports about the unsuitability of his temporary accommodation. We have found fault by the Council, causing injustice, in failing to: properly consider whether Property A was suitable accommodation; notify Mr X of his right to request a review; respond to complaints about disrepair and suitability; and its delay completing the review. The Council has agreed to remedy this injustice by: apologising to Mr X; making a payment to recognise the impact of living in unsuitable accommodation; providing an update on its action to move Mr X to suitable accommodation; and making service improvements.

London Borough of Bromley (25 009 522)

Statement Closed after initial enquiries Homelessness 15-Dec-2025

Summary: We will not investigate this complaint about the Council ending the main housing duty as it is reasonable to expect Ms X to have continued with a review of the decision. We will not investigate the Council’s decision that Ms X was not on the housing register as there is insufficient evidence of fault to justify an investigation.

London Borough of Croydon (24 023 184)

Statement Upheld Homelessness 12-Dec-2025

Summary: We found fault with the Council in how it handled Mr X’s homelessness and housing applications. This caused him uncertainty and hardship. The Council agreed to apologise and review his housing application to remedy the distress it caused.

Basildon Borough Council (25 000 506)

Statement Upheld Homelessness 12-Dec-2025

Summary: The Council was at fault for failing to house Miss X in suitable accommodation after she became homeless. It later moved Miss X but failed to properly consider if that new accommodation was suitable for her and delayed carrying out a review of one of its decisions. The Council’s faults caused Miss X distress, uncertainty and frustration. To remedy her injustice, the Council will apologise and make a symbolic payment. It will also consider what steps it should take to prevent delays in carrying out homelessness reviews in future.

Tendring District Council (25 009 261)

Statement Closed after initial enquiries Homelessness 12-Dec-2025

Summary: We will not investigate this complaint about the suitability of temporary accommodation offered to a homeless applicant and its subsequent decision to discharge its homelessness duty. It was reasonable for Miss X to ask for a review of the suitability before she was evicted on two occasions. There is insufficient evidence of fault which would warrant an investigation of the decision to discharge the homelessness duty.

Royal Borough of Kingston upon Thames (25 009 958)

Statement Closed after initial enquiries Homelessness 12-Dec-2025

Summary: We will not investigate this complaint about the temporary accommodation the Council placed Miss X in. It is reasonable to expect Miss X to request the Council carry out a suitability review of the accommodation.