South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

Royal Borough of Kensington & Chelsea (25 008 300)

Statement Closed after initial enquiries Homelessness 10-Mar-2026

Summary: We will not investigate this complaint about the Council making an unsuitable offer of temporary accommodation. It was reasonable for Ms X to use the review and appeal procedure available under the homelessness legislation to challenge the Council’s decision.

Westminster City Council (24 022 986)

Statement Upheld Homelessness 10-Mar-2026

Summary: Mr X complained about the Council’s response to his homelessness. We found the Council to be at fault because it took too long to process his suitability review and medical assessment. The Council has already provided an appropriate reply during its complaints handling and so we have not made further recommendations. We did not identify any other areas of fault.

London Borough of Newham (25 004 297)

Statement Upheld Homelessness 09-Mar-2026

Summary: The Council delayed deciding Mr X’s homelessness application and failed to consider medical information he provided as part of his application. This caused Mr X prolonged uncertainty over the outcome of his application. The Council had agreed to apologise, make a payment to Mr X and review his application.

Royal Borough of Kensington & Chelsea (25 022 934)

Statement Closed after initial enquiries Homelessness 09-Mar-2026

Summary: We cannot investigate this complaint about the Council’s decision to discharge its homelessness duty. It was reasonable for Ms X to use the review and appeal procedure available under the homelessness legislation.

Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

London Borough of Enfield (24 023 149)

Statement Upheld Homelessness 06-Mar-2026

Summary: Miss X complained about how the Council handled her homelessness. We found the Council to be at fault because it too long to process her application and did not assist with her homelessness. This caused distress and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment.

London Borough of Waltham Forest (25 011 041)

Statement Closed after initial enquiries Homelessness 05-Mar-2026

Summary: We will not investigate this complaint about the accommodation the Council arranged for Ms X after she became homeless. This is because there is insufficient evidence of fault to justify our involvement.

Birmingham City Council (25 013 038)

Statement Closed after initial enquiries Homelessness 05-Mar-2026

Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. The Council has carried out suitability reviews. Ms X had rights of review and appeal if she disagreed with the Council’s decisions and it was reasonable for her to exercise those rights.

London Borough of Barking & Dagenham (25 013 095)

Statement Upheld Homelessness 05-Mar-2026

Summary: We have upheld Mr X’s complaint about a delay in telling him he could return to his temporary accommodation following safeguarding enquiries. The Council has apologised and will make a symbolic payment to remedy the injustice caused.