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Homelessness


Recent statements in this category are shown below:

  • London Borough of Harrow (21 018 784)

    Statement Upheld Homelessness 10-May-2022

    Summary: We will not investigate this complaint about Council delays in repairing Mrs X's temporary accommodation. This is because the Council has accepted fault and paid Mrs X a financial remedy and there is nothing further we can achieve from an investigation.

  • Royal Borough of Kensington & Chelsea (21 011 447)

    Statement Upheld Homelessness 10-May-2022

    Summary: The Council's failure to consider whether Mr X's physical health means he needs a property with a bath is fault. The Council is also at fault for failing to provide Mr X with suitable temporary accommodation for 10 months. However, Mr X contributed to this by not bidding on the housing register. The Council has agreed to apologise, assess whether Mr X needs a bath, and pay him £850.

  • Birmingham City Council (22 000 134)

    Statement Upheld Homelessness 09-May-2022

    Summary: The Council has agreed to pay Miss X and her family £4350 to recognised the injustice caused to them as a result of placing them in bed and breakfast accommodation for longer than it should have.

  • London Borough of Haringey (21 012 961)

    Statement Upheld Homelessness 02-May-2022

    Summary: The Council's failure to provide Ms X suitable temporary accommodation despite accepting in August 2021 that she needed to move urgently is fault. The Council is not at fault for how it decided Ms X did not qualify for Band A on its housing register. The Council has agreed to apologise and pay Ms X £1,925.

  • Thurrock Council (21 008 813)

    Statement Upheld Homelessness 24-Apr-2022

    Summary: Miss X complained the Council delayed in accepting her family on its main housing duty. Miss X also complained the Council delayed in completing a medical assessment of her family's needs. Miss X says this resulted in the Council delaying in providing her family with housing. Miss X disputed the suitability of the housing the Council offered. The Ombudsman found fault with the Council for delaying a decision on Miss X's main housing duty and delaying completion of medical assessments. The Council agreed to the Ombudsman's recommendation to pay Miss X £500 and provide a guidance note to its homelessness team.

  • London Borough of Waltham Forest (21 019 118)

    Statement Upheld Homelessness 24-Apr-2022

    Summary: We will not investigate Miss X's complaint because the Council has agreed to take the action we recommended to resolve the injustice it caused her as a result of its failure to accept a homeless application.

  • London Borough of Bromley (21 007 154)

    Statement Upheld Homelessness 19-Apr-2022

    Summary: Mrs X complained the Council failed to provide her with temporary accommodation when she was a victim of domestic abuse in her home. There was no fault in how the Council reached its decision. However, there were administrative errors when the Council managed Mrs X's case. The Council has agreed it will review its administrative practice with staff.

  • Westminster City Council (21 018 518)

    Statement Not upheld Homelessness 19-Apr-2022

    Summary: Miss X complained about the Council's failure to provide her with suitable accommodation. We have not found the Council to be at fault.

  • London Borough of Croydon (21 007 122)

    Statement Upheld Homelessness 18-Apr-2022

    Summary: The Council accepted there was fault in how it dealt with Mr B when he first approached it about his housing situation. It has apologised. There is no need for the Council to take more action in that regard. There was no further fault by the Council in how it supported Mr B.

  • London Borough of Lambeth (21 007 663)

    Statement Upheld Homelessness 18-Apr-2022

    Summary: There was fault by the Council in how it dealt with Miss B's housing situation. It failed to send important decision letters or delayed in doing so, which meant that Miss B missed out on her right to ask the Council to review its decisions. It cannot show that it agreed a personal housing plan with her and it did not respond properly to her requests that it put these things right. The Council has agreed to apologise to Miss B and share this decision with its staff.