Adur District Council (25 028 626)

Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to tell his relative, Mrs Y, that her Right to Buy ended when her tenancy transferred from the Council to a housing association. This is because, given the time that has passed, we could not carry out a fair and meaningful investigation or reach a sound decision.

Royal Borough of Kensington & Chelsea (26 008 647)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with their application under the right to buy scheme. This is because we cannot achieve the outcome X seeks.

Guildford Borough Council (26 003 305)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Jun-2026

Summary: We will not investigate this complaint about delays in a right to buy sale as there is a statutory delay procedure Mr X could have used to address this. We will not investigate the Council’s final valuation of the property as this was a matter for the District Valuer.

East Riding of Yorkshire Council (26 003 663)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Jun-2026

Summary: We will not investigate this complaint about a delayed right to buy sale. This is because there is a statutory delay procedure open to Miss X and ultimately Miss X can ask the court to make a ruling on her case.

London Borough of Lewisham (25 002 828)

Statement Closed after initial enquiries Council house sales and leaseholders 24-Jun-2026

Summary: We will not investigate this complaint about the Council refusing to allow Mr Z to share the right to buy a property with Mrs Y and Mr X. It is reasonable to expect Mrs Y and Mr Z to have gone to court to dispute the Council’s decision.

Gravesham Borough Council (25 029 728)

Statement Closed after initial enquiries Council house sales and leaseholders 23-Jun-2026

Summary: We will not investigate this complaint about a delayed right to buy sale as it is reasonable to expect Miss X to have used the delay procedure provided in law to address this.

Leicester City Council (25 027 261)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Jun-2026

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s Right to Buy application. There is a specific legal process available to address such issues and it is reasonable for Ms X to use it.

City of Wolverhampton Council (25 014 565)

Statement Upheld Council house sales and leaseholders 15-Jun-2026

Summary: Mr D says the Council mishandled his Right to Buy application. I have found fault by the Council which resulted in a lost opportunity to have the application processed. The Council has already provided an explanation to Mr D and apologised. It has also offered to assist him if he wants to submit a new application and has made a service improvement to prevent the fault happening again. I do not see there is an outstanding unremedied injustice.

London Borough of Ealing (25 030 525)

Statement Closed after initial enquiries Council house sales and leaseholders 15-Jun-2026

Summary: We will not investigate this complaint about delays in completion of a right to buy purchase as there is a delay procedure in law that the complainant could have reasonably used to address the issue.

London Borough of Ealing (26 006 168)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Jun-2026

Summary: We will not investigate Miss B’s complaint about the Council taking too long to process her Right to Buy application. This is because it is reasonable for Miss B to use the Notice of Delay procedure, and if needed, take the Council to court.