Royal Borough of Greenwich (24 023 150)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about disrepair in his council property and its assessment of his housing register priority. We cannot investigate the Council’s actions related to housing disrepair because it was acting in its role as social landlord. There is insufficient evidence of fault in its handling of his requests for medical priority on the housing register.

Arun District Council (25 001 713)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate this complaint about how the Council handled its housing allocation duties. Some of the complaint is late, and we would not achieve anything further by investigating more recent events.

West Berkshire Council (25 002 324)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Thanet District Council (25 002 518)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.

Birmingham City Council (24 009 625)

Statement Upheld Allocations 04-Aug-2025

Summary: Mr B complained that the Council wrongly removed him from the housing register and failed to backdate his registration date when he rejoined. We find that the Council should not have removed Mr B from the housing register, delayed reviewing its decision and failed to properly consider information he provided about his homelessness. The Council’s actions caused Mr B significant distress and inconvenience and have left him with uncertainty about whether he would have successfully bid on housing if there had been no fault by the Council. The Council has agreed to apologise, make a payment to Mr B and backdate his registration date. It has also agreed to make service improvements.

London Borough of Enfield (24 020 991)

Statement Closed after initial enquiries Allocations 04-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to assist Miss X with her housing problems. There is insufficient evidence of fault which would warrant an investigation. It was reasonable for her to ask the Council for a review if she disagreed with its homelessness decision.

London Borough of Havering (25 001 110)

Statement Closed after initial enquiries Allocations 04-Aug-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing significant injustice to justify our involvement.

West Northamptonshire Council (25 001 819)

Statement Closed after initial enquiries Allocations 04-Aug-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Ashford Borough Council (25 003 988)

Statement Closed after initial enquiries Allocations 04-Aug-2025

Summary: We will not investigate this complaint about how the Council has managed Miss X’s housing application. This is because there is not significant enough injustice.

London Borough of Enfield (23 011 272)

Statement Upheld Allocations 03-Aug-2025

Summary: Miss X complained about the Council’s actions in relation to her housing. We found fault because the Council failed to consider aspects of Miss X’s case in a timely or adequate manner. It also failed to investigate her complaints within the timeframe it should. This caused Miss X avoidable distress and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Miss X, and issue reminders and share guidance with relevant officers.