London Borough of Ealing (24 020 882)

Statement Upheld Allocations 09-Dec-2025

Summary: Mrs X complained the Council kept her family in unsuitable bed and breakfast accommodation for seven months and wrongly told her that housing benefit would cover the full cost of the accommodation. Mrs X and her family were in unsuitable accommodation for 18 weeks longer than the law allows causing distress. However, there is no evidence Mrs X was told there would be no charge for this accommodation.

London Borough of Southwark (25 007 268)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to close Mr X’s housing register application. There is insufficient evidence of fault and injustice to justify an investigation of his complaint.

Sevenoaks District Council (25 007 699)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice caused by fault on the Council’s part which would warrant an investigation.

North Tyneside Metropolitan Borough Council (25 002 640)

Statement Upheld Allocations 08-Dec-2025

Summary: The Council was at fault for not considering whether it could provide Mr X homelessness assistance after it knew he had left his accommodation. This caused Mr X uncertainty about whether he could have received help from the Council sooner. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the uncertainty caused.

London Borough of Ealing (25 009 076)

Statement Closed after initial enquiries Allocations 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s application of its housing allocation policy to Mr X’s case. This is because most of the complaint has been previously considered and the remaining elements are undergoing the Council’s appeal process.

North Northamptonshire Council (25 009 741)

Statement Closed after initial enquiries Allocations 08-Dec-2025

Summary: We will not investigate this complaint about how the Council has dealt with Ms X’s housing application. This is because there is insufficient evidence of fault to warrant an investigation.

Somerset Council (25 010 233)

Statement Closed after initial enquiries Allocations 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s consideration of Mr X’s disabilities when making housing decisions. This is because it is reasonable for Mr X to ask the Council for a review or appeal.

London Borough of Southwark (25 009 739)

Statement Closed after initial enquiries Allocations 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing review. This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

Birmingham City Council (25 002 517)

Statement Upheld Allocations 04-Dec-2025

Summary: Mrs B complained about the Council closing her housing applications. We find that the Council did not clearly explain which documents she needed to provide. It also wrongly closed her second housing application as incomplete. These failings caused Mrs B avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has since assessed Mrs B’s application and backdated her registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs B.

Southend-on-Sea City Council (25 006 419)

Statement Closed after initial enquiries Allocations 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about housing allocations. it would have been reasonable for Mr X to request a review.