London Borough of Harrow (25 011 786)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his request for medical priority on its social housing register. There is not enough evidence of fault to justify investigation. We will also not investigate Mr Z’s complaint about the Council’s handling of his homelessness application. It is reasonable for him to request a review of its recent decision.

Mid Devon District Council (25 012 937)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about housing allocations. The Complaint is late and it would have been reasonable for Mr X to have complained sooner.

Worcester City Council (25 013 246)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to increase Mrs X’s priority housing banding. This is because an investigation would not be likely to find fault with the Council’s actions.

London Borough of Hillingdon (25 011 355)

Statement Closed after initial enquiries Allocations 09-Feb-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

South Kesteven District Council (25 014 581)

Statement Closed after initial enquiries Allocations 09-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to cancel his housing register application. This is because his complaint is late and we have seen no good reason why he could not have come to us sooner.

Stevenage Borough Council (25 019 266)

Statement Closed after initial enquiries Allocations 09-Feb-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. This is because there is not enough evidence of fault in how the Council reached its decision to justify our involvement.

Tendring District Council (25 012 952)

Statement Closed after initial enquiries Allocations 08-Feb-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Enfield (24 022 243)

Statement Closed after initial enquiries Allocations 06-Feb-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s housing application and reports of unsafe conditions in her private rented accommodation. There is not enough evidence of fault to justify investigating.

Leicester City Council (25 001 873)

Statement Upheld Allocations 06-Feb-2026

Summary: Mr C complains the Council refused his application for an extra bedroom in its assessment of his housing need. He also complains the Council did not act on his request for a review of its decision. We find the Council’s records do not show it considered whether Mr C’s circumstances were reasons why it should make an exception to its policy, which was fault. The Council has agreed to our recommendation that it consider whether there are reasons to make an exception and contact Mr C with its decision.

London Borough of Redbridge (25 004 323)

Statement Upheld Allocations 06-Feb-2026

Summary: The Council was at fault as it delayed carrying out an assessment on whether Temporary Accommodation was suitable. The Council also failed to consider the complainant’s medical evidence when it did carry out the review. Carrying out a new review of the suitability of the Temporary Accommodation and making a symbolic payment for the uncertainty Miss X has had over the last year remedies the injustice to Miss X.