London Borough of Ealing (25 003 579)

Statement Upheld Allocations 14-Apr-2026

Summary: We have found the Council at fault for its delay in completing a review of its decision about Miss X’s homelessness. We have also found the Council at fault for its inconsistent communication with Miss X during the same period. We find these faults caused injustice for Miss X and her child, meaning they experienced avoidable distress and uncertainty, and were deprived of suitable accommodation for longer than they otherwise would have been. The Council has agreed to apologise and pay a symbolic financial remedy to recognise the injustice caused. There are parts of Miss X's complaint we have not investigated. We explain why in our statement.

London Borough of Lambeth (25 013 341)

Statement Closed after initial enquiries Allocations 14-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision about her priority for social housing. There is not enough evidence of fault in the Council’s decision making about medical priority to justify investigating.

Westminster City Council (25 004 899)

Statement Upheld Allocations 13-Apr-2026

Summary: The Council accepted it failed to properly communicate with Miss X and Mr Y about the availability of parking at social housing it offered to Mr Y. This caused Mr Y uncertainty over parking at the property, but I cannot say it resulted in Mr Y accepting a property he would not have done. The Council has apologised and offered Mr Y a financial payment. I am satisfied with the Council’s actions.

Woking Borough Council (25 005 154)

Statement Upheld Allocations 13-Apr-2026

Summary: The Council was not at fault for the way it responded to Mr X’s homelessness. It was at fault in failing to offer to translate key homelessness letters, but this did not cause Mr X a significant injustice. The Council has agreed, through training or guidance, to ensure staff consider whether document translation is required.

London Borough of Ealing (25 012 834)

Statement Closed after initial enquiries Allocations 13-Apr-2026

Summary: We will not investigate Ms X’s complaint about a delay in carrying out the review of a housing register decision. The Council has apologised for the delay and further investigation would not lead to a different outcome.

London Borough of Hounslow (25 016 702)

Statement Closed after initial enquiries Allocations 13-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. Part of the complaint is late and there are no good reasons for us to decide to investigate now. It was reasonable for Ms X to have asked for a review of the Council’s decision in July 2025.

London Borough of Islington (25 018 144)

Statement Closed after initial enquiries Allocations 13-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. This is because there is insufficient evidence of fault, in how the Council considered the matter, to justify an investigation. And we cannot achieve what Mr X is looking for. Nor will we look at the complaints handling as it is not within public interest.

London Borough of Lambeth (25 018 353)

Statement Upheld Allocations 13-Apr-2026

Summary: We have upheld Ms X’s complaint about the way the Council handled her housing register application. The Council has agreed to take action to remedy the uncertainty and avoidable time and trouble caused.

Milton Keynes Council (25 019 041)

Statement Closed after initial enquiries Allocations 13-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s delay in making her housing register application “live”. There is insufficient evidence of fault by the Council to justify our involvement.

Harlow District Council (24 019 605)

Statement Upheld Allocations 12-Apr-2026

Summary: We found fault on Mr Y’s complaint about its failure to move him to more suitable accommodation following his application to join its housing register. The Council delayed processing it. There was no fault with the homeless application. The Council agreed to send an apology and carry out a review about why the failures happened.