London Borough of Lewisham (25 004 042)

Statement Upheld Allocations 24-Mar-2026

Summary: Mr X complained the Council wrongly removed him from its housing register and failed to provide him with interim accommodation following a homelessness application. Mr X also complained about delays in the Council’s complaint handling. Mr X says the Council’s actions caused significant harm to his mental and physical health and negatively impacted his relationship with his children. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mr X and reconsider his request for a review regarding his eligibility to be placed on the housing register.

Southampton City Council (25 016 082)

Statement Closed after initial enquiries Allocations 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is not enough evidence of fault to justify investigation.

London Borough of Haringey (25 025 999)

Statement Closed after initial enquiries Allocations 24-Mar-2026

Summary: We will not investigate Miss X complaint about the Council’s review of her housing priority banding. The Complaint has been made late, and it would have been reasonable for Miss X to have complained to us sooner.

Three Rivers District Council (25 008 832)

Statement Closed after initial enquiries Allocations 19-Mar-2026

Summary: We will not investigate this complaint about the Council’s decisions about Mr Y’s priority on the housing register. There is insufficient evidence of fault to justify an investigation.

London Borough of Waltham Forest (25 010 797)

Statement Not upheld Allocations 18-Mar-2026

Summary: Mrs D complains about a loft conversion scheme and the closure of her housing register account. These events date back several years. I have ended the investigation. Parts of the complaint are late, and we cannot add to the information already provided by the Council in its complaint responses.

East Suffolk Council (25 007 349)

Statement Upheld Allocations 16-Mar-2026

Summary: We found fault on Miss Y’s complaint about the Council’s handling of her request for a review of its housing banding decision. It delayed deciding it for two months which caused frustration. There was no fault on her complaint about how it assessed her housing application for banding. The Council agreed to send a written apology for the delay.

London Borough of Lewisham (25 009 235)

Statement Upheld Allocations 13-Mar-2026

Summary: Miss X complained the Council misapplied its allocation policy and refused her housing application. We find the Council at fault for failing to correctly assess Miss X’s banding. This caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to Miss X to remedy the injustice caused.

Nottingham City Council (25 017 050)

Statement Closed after initial enquiries Allocations 12-Mar-2026

Summary: We cannot investigate this complaint about the Council’s care alarm policy for their independent living properties. This is because the law does not allow us to investigate the provision or management of social housing by a council acting as a registered social housing provider.

Royal Borough of Kensington & Chelsea (25 014 675)

Statement Closed after initial enquiries Allocations 12-Mar-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Mr X to ask for a review of his application if he had new evidence about his circumstances.

London Borough of Hillingdon (25 013 079)

Statement Closed after initial enquiries Allocations 11-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.