Wychavon District Council (25 013 672)

Statement Upheld Allocations 14-Jul-2026

Summary: Mrs X complained the Council has not fully considered her circumstances when it rejected her housing application. Mrs X said this distressed her. There was fault in the way the Council did not fully consider or respond to Mrs X’s appeal. This has not caused Mrs X a significant personal injustice and the Council has acted to improve its service.

London Borough of Merton (25 016 514)

Statement Upheld Allocations 14-Jul-2026

Summary: Miss D says the Council failed to process her homelessness and housing register applications and did not make reasonable adjustments for her disability. I have found the Council at fault. There were substantial delays in how it progressed the applications and it failed to make reasonable adjustments for Miss D for eight months. The Council has agreed to pay Miss D redress. It will also make her a direct offer of housing and is updating its procedures for housing register applications and reasonable adjustments.

Southend-on-Sea City Council (25 017 303)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing application. There is insufficient evidence of fault in the Council’s processes to warrant investigation.

Ashfield District Council (25 018 409)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Tower Hamlets (25 019 073)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hounslow (25 023 773)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss Y’s housing register application between 2023 and 2025. Part of the complaint is late and there are no good reasons for us to investigate it now. We will not investigate the parts of the complaint that are in time. There is not enough evidence of fault by the Council, and part of the complaint is premature.

Eastleigh Borough Council (26 009 126)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Mr B’s complaint about the Council’s handling of his housing application. This is because part of the complaint is late and there is not enough evidence of fault to justify an investigation.

London Borough of Tower Hamlets (25 017 561)

Statement Closed after initial enquiries Allocations 13-Jul-2026

Summary: We will not investigate Mr X complaint about the Council’s assessment of his housing application on the grounds of ill health because there is insufficient evidence of fault in its decision-making to justify our involvement.

St Albans City Council (25 011 436)

Statement Not upheld Allocations 12-Jul-2026

Summary: Miss X complained about the Council’s failure to backdate her housing application to when she first joined the housing register and priority banding. We found the Council acted in accordance with its allocations policy and there was no evidence of fault.

West Northamptonshire Council (25 018 914)

Statement Closed after initial enquiries Allocations 12-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault in the Council’s application of its policy.