London Borough of Haringey (25 012 685)

Statement Closed after initial enquiries Allocations 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is no worthwhile outcome achievable by our investigation.

London Borough of Lambeth (25 014 191)

Statement Upheld Allocations 27-Jul-2026

Summary: Miss X complained the Council failed to properly respond to concerns about the suitability of her temporary accommodation, her safeguarding needs and her housing circumstances. There is fault in the Council's record keeping, its handling of Miss X's emergency accommodation, and its failure to evidence consideration of safeguarding concerns. These faults caused Miss X avoidable distress, inconvenience, and uncertainty. The Council agreed recommended actions to remedy the injustice caused.

South Oxfordshire District Council (25 017 685)

Statement Closed after initial enquiries Allocations 27-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing register priority. This is because further investigation would not lead to a worthwhile outcome.

London Borough of Southwark (25 018 096)

Statement Closed after initial enquiries Allocations 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and its management of temporary accommodation. There is insufficient evidence of fault causing injustice which would warrant an investigation.

London Borough of Southwark (26 010 825)

Statement Closed after initial enquiries Allocations 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s actions relating to an application to join its housing register. The complaint is late and there are no good reasons to exercise discretion to consider it now. Nor will we investigate a complaint about a data request X made. This is because the Information Commissioner’s Office is better suited to investigate such a complaint.

London Borough of Lambeth (25 012 911)

Statement Not upheld Allocations 26-Jul-2026

Summary: There was no fault in how the Council has dealt with Ms X’s housing situation. It could have explained more fully how it had considered her suggestion that she add her grandmother to her application, and how it could approach any problems with mould. However, overall, it has applied its policy and explained why it cannot depart from this.

Bury Metropolitan Borough Council (25 015 369)

Statement Upheld Allocations 26-Jul-2026

Summary: Miss D says the Council failed to assess housing medical need applications in 2025 and failed to assist her with finding a smaller home. I have found fault because the Council delayed updating Miss D’s banding on her housing register account. I do not consider that resulted in an injustice because Miss D did not lose a chance to successfully bid for a new home in that period.

East Suffolk Council (25 017 814)

Statement Closed after initial enquiries Allocations 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Wiltshire Council (25 018 865)

Statement Closed after initial enquiries Allocations 26-Jul-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation in 2024 or the assessment of Mrs X’s housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We will not investigate her complaint about her housing priority because there is insufficient evidence of fault.

Great Yarmouth Borough Council (25 009 856)

Statement Not upheld Allocations 26-Jul-2026

Summary: Miss D says the Council incorrectly removed her from the housing register. I have not found any evidence of fault by the Council.