Southampton City Council (25 005 563)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to properly consider Mr X’s housing application. This is because an investigation would be unlikely to find fault with the Council’s actions.

Sefton Metropolitan Borough Council (25 011 614)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s application of its housing allocation policy, and that it failed to provide reasonable adjustments at his appeal hearing. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Isle of Wight Council (25 012 206)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his contacts. There is insufficient evidence of fault to warrant an investigation.

London Borough of Camden (24 021 078)

Statement Not upheld Allocations 26-Jan-2026

Summary: Mr X complained about the Council’s handling of his housing application, including decisions about the award of priority points. Based on current evidence we have ended our investigation because Mr X has since been provided with settled accommodation by the Council.

London Borough of Hackney (25 000 302)

Statement Upheld Allocations 26-Jan-2026

Summary: Miss X complained the Council did not fully consider her concerns about the safety of her accommodation in relation to her daughter’s health and care needs. She complained the Council failed to rehouse her family despite her concerns about the risk of harm to her daughter. Miss X says the Council’s actions caused her severe emotional distress and negatively impacted her daughter’s wellbeing. We found fault by the Council. The Council has agreed to make service improvements and provide Miss X with an apology and a financial remedy.

Liverpool City Council (25 011 377)

Statement Closed after initial enquiries Allocations 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. it was reasonable for Mr X to use the review/appeals procedure available under the legislation and he has now successfully overturned the Council’s decision at review.

London Borough of Bexley (25 011 867)

Statement Closed after initial enquiries Allocations 26-Jan-2026

Summary: We will not investigate this complaint about housing support the Council provided to Miss X. There is not enough evidence of fault by the Council to warrant our involvement.

Rochford District Council (25 011 917)

Statement Closed after initial enquiries Allocations 26-Jan-2026

Summary: We will not investigate Miss X’s complaint about housing allocations. There is insufficient evidence of fault to justify investigation.

London Borough of Southwark (25 008 694)

Statement Upheld Allocations 23-Jan-2026

Summary: Ms X complained that the Council failed to consider her circumstances when assessing her housing application, and did not action her request for a review within a reasonable time. We have found the Council was at fault. The Council delayed its review of her housing application by seven months. The Council has agreed to take steps to remedy her injustice.

London Borough of Hackney (25 010 110)

Statement Upheld Allocations 23-Jan-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is insufficient evidence of fault in how the Council made its decision to refuse Mr X’s application. The Council provided a proportionate remedy for the delay in considering Mr X’s review request.