London Borough of Lewisham (25 009 490)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty for Miss X. This is because it is a late complaint and we will not exercise discretion to consider it because Miss X has not provided any good reasons why it could not have been brought to us sooner.

London Borough of Enfield (25 019 793)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to allow her to join its housing register. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Enfield (25 019 811)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register. This is because there is insufficient evidence of fault in its decision-making to justify our involvement.

Sandwell Metropolitan Borough Council (25 007 936)

Statement Closed after initial enquiries Allocations 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hackney (25 011 810)

Statement Not upheld Allocations 06-Apr-2026

Summary: Mr D complains about the Council closing his housing register account in 2020 and says he should have additional housing priority. I have ended the investigation. Mr D can make a new complaint to the Council about his housing register account and can ask the Council to assess his housing priority.

Guildford Borough Council (25 017 145)

Statement Closed after initial enquiries Allocations 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation. Nor will we consider the complaint about complaints handling, as doing so would not be in the public interest.

North Somerset Council (25 019 685)

Statement Closed after initial enquiries Allocations 06-Apr-2026

Summary: We will not investigate Ms X’s complaint about the priority band the Council awarded on its housing register. There is insufficient evidence of fault in its decision-making to justify our involvement.

West Northamptonshire Council (25 007 199)

Statement Upheld Allocations 01-Apr-2026

Summary: Mr X complained about the Council’s decision to remove him from its housing register following a policy change. He also complained about the way it handled his reports of hazards in his privately rented property. The Council is not at fault for removing Mr X from its housing register. However, it is at fault for the way it handled his reports of hazards in relation to his housing application, and for poor record keeping. This fault caused Mr X uncertainty. The Council has agreed to apologise to Mr X, make a symbolic payment, and make a service improvement.

North Yorkshire Council (25 007 605)

Statement Upheld Allocations 01-Apr-2026

Summary: There was fault in the way the Council considered evidence Mr X provided in support of his housing register application. The Council will apologise and make a payment to acknowledge the uncertainty and frustration this caused Mr X.

London Borough of Enfield (25 003 979)

Statement Upheld Allocations 31-Mar-2026

Summary: We found there was fault in the way the Council dealt with a disrepair report Miss X made. The Council did not properly address its duty to take appropriate action under the Housing Health and Safety Rating System (HHSRS). We also found there was some delay in the Council deciding Miss X’s application to join the housing register but we found its decision not to allow this was in accordance with its policy. We recommended an apology and a payment to recognise the fault caused uncertainty to Miss X.