London Borough of Lambeth (24 023 103)

Statement Not upheld Allocations 05-May-2026

Summary: Miss X complains the Council did not complete a housing review properly, causing avoidable distress. The Council is not at fault.

London Borough of Newham (25 005 753)

Statement Upheld Allocations 05-May-2026

Summary: We have found fault with the Council for how it reached its decision to remove Miss X’s emergency rehousing status. This caused Miss X and her family avoidable distress. The Council has agreed to take action to remedy the injustice caused.

London Borough of Hounslow (25 007 499)

Statement Upheld Allocations 05-May-2026

Summary: Ms Z, on behalf of Mr X, complained the Council failed to provide him with adequate support as a care leaver when offering a housing association property he said he couldn’t afford and failed to offer him a council property despite the care leavers local offer stating it would. The local offer documentation contained misleading information and the claimed enhanced support was not provided causing Mr X to refuse a property and remain without permanent accommodation. To remedy the injustice the Council will review Mr X’s decision to refuse the property taking input from Mr X and his personal advisor.

London Borough of Hackney (25 008 488)

Statement Upheld Allocations 05-May-2026

Summary: Ms X complained the Council delayed sending medical assessment forms and delayed completing the assessment. The process that should have been completed within one month took a year causing uncertainty and anxiety. A symbolic payment is agreed to acknowledge this.

Torbay Council (25 012 256)

Statement Closed after initial enquiries Allocations 05-May-2026

Summary: We will not investigate this complaint about the Council’s decision on Mr Y’s housing priority. There is insufficient evidence of fault to justify an investigation into how the Council reached its decision on Mr Y’s priority.

Westminster City Council (25 009 335)

Statement Upheld Allocations 04-May-2026

Summary: The Council failed to properly consider Mr X’s evidence and Government guidance before refusing his application for a two-bedroom property and delayed considering his review request. That caused Mr X frustration and uncertainty. An apology, payment to Mr X and agreement to reconsider his circumstances, alongside a review of the Council’s allocation scheme and guidance for officers is satisfactory remedy.

London Borough of Lambeth (25 022 594)

Statement Closed after initial enquiries Allocations 04-May-2026

Summary: We will not investigate Ms X’s complaint about the length of time she has been waiting on the housing register. This is because there is not enough evidence of fault in the Council’s application of its policy to justify investigating.

London Borough of Southwark (25 001 021)

Statement Upheld Allocations 30-Apr-2026

Summary: Miss X complained about the Council’s handling of her housing register application. We found Miss X missed the opportunity to be rehoused sooner. The Council agreed to make an additional symbolic payment to Miss X and consider our Complaint Handling Code to improve the way it deals with complaints which we consider to be a suitable remedy.

Adur District Council (25 008 381)

Statement Upheld Allocations 30-Apr-2026

Summary: The Council was at fault for failing to act with a sense of urgency in completing a managed move for Miss X. It was also at fault for making her offers of unsuitable housing, and in failing to issue formal decision notices. This caused Miss X injustice in that she was housed unsuitably, and separated from her child, for longer than she would otherwise have been. The Council agreed to apologise to Miss X, make her a symbolic payment in recognition of the injustice caused, and take action to prevent a recurrence.

Bristol City Council (25 020 033)

Statement Closed after initial enquiries Allocations 30-Apr-2026

Summary: We will not investigate this complaint about a social housing application. This is mainly because any fault by the Council did not materially affect its decisions.