London Borough of Camden (23 015 415)

Statement Upheld Allocations 20-May-2025

Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.

London Borough of Haringey (24 021 673)

Statement Closed after initial enquiries Allocations 19-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for Mr X to ask for a further review of his case if he has sufficient new evidence to support it.

London Borough of Hackney (24 021 771)

Statement Closed after initial enquiries Allocations 19-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which has caused any significant injustice to Ms X.

London Borough of Barnet (24 021 616)

Statement Closed after initial enquiries Allocations 18-May-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of a management transfer in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Sandwell Metropolitan Borough Council (24 021 240)

Statement Closed after initial enquiries Allocations 18-May-2025

Summary: We will not investigate this complaint about the complainant’s priority on the housing register and disrepair in his home. This is because there is insufficient evidence of fault causing injustice and because we cannot investigate complaints of disrepair when the landlord is a council.

London Borough of Islington (24 023 223)

Statement Closed after initial enquiries Allocations 18-May-2025

Summary: We will not investigate this complaint about housing allocations. The complaint is late and there is no good reason to investigate now.

Sandwell Metropolitan Borough Council (24 011 178)

Statement Upheld Allocations 15-May-2025

Summary: Ms C complained that the Council failed to properly consider her medical conditions in refusing her request to bid on bungalows or houses. We found that the Council had not properly considered Ms C’s mental health condition or explained its reasons for discounting the medical evidence provided by her doctors. The Council has agreed to reconsider these points in a further review of her medical needs.

Tandridge District Council (24 021 609)

Statement Closed after initial enquiries Allocations 15-May-2025

Summary: We will not investigate Miss X’s complaint about the suitability of accommodation provided by the Council because it was reasonable for Miss X to use her right of appeal. We also will not investigate Miss X’s complaint about the housing officer’s behaviour because it is unlikely that further investigation would lead to a different outcome.

City of Bradford Metropolitan District Council (24 021 768)

Statement Closed after initial enquiries Allocations 15-May-2025

Summary: We will not investigate this complaint about the Council’s failure to advise Mr X that the housing association accommodation he accepted under its homeless duty may be difficult to mortgage if he chose to buy it in future. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hounslow (24 020 870)

Statement Closed after initial enquiries Allocations 15-May-2025

Summary: We will not investigate this complaint about an offer of housing and about how long the Council took to make the offer. The complaint is late without good enough reason to accept it now.