Wokingham Borough Council (25 009 463)

Statement Closed after initial enquiries Allocations 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Royal Borough of Kensington & Chelsea (25 015 419)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider matters the complainant was aware of more than 12 months before we received the complaint.

Royal Borough of Kensington & Chelsea (25 015 953)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and the discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Lambeth (25 009 784)

Statement Closed after initial enquiries Allocations 19-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to reduce Mr X’s housing priority as there is insufficient evidence of fault and injustice to justify an investigation.

Westminster City Council (25 011 820)

Statement Closed after initial enquiries Allocations 19-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Westminster City Council (25 012 912)

Statement Closed after initial enquiries Allocations 18-Dec-2025

Summary: We will not investigate Mr X complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement.

Westminster City Council (25 004 529)

Statement Closed after initial enquiries Allocations 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s medical conditions when he applied for a change in banding on medical grounds. This is because the matters complained about are currently being raised in court.

London Borough of Hackney (25 010 115)

Statement Closed after initial enquiries Allocations 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s housing allocations because there is not enough evidence of fault.

Leeds City Council (25 010 278)

Statement Closed after initial enquiries Allocations 17-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Newham (25 010 219)

Statement Closed after initial enquiries Allocations 16-Dec-2025

Summary: We will not investigate this complaint about the Cuoncil’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.