London Borough of Newham (25 010 219)

Statement Closed after initial enquiries Allocations 16-Dec-2025

Summary: We will not investigate this complaint about the Cuoncil’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Haringey (25 009 539)

Statement Closed after initial enquiries Allocations 16-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council removed him from its housing register without notice. This is because there is not enough evidence of fault to justify us investigating.

Wychavon District Council (25 009 945)

Statement Closed after initial enquiries Allocations 16-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because its decision was in line with its published allocations scheme and further investigation would not lead to a different outcome.

Stoke-on-Trent City Council (25 022 032)

Statement Upheld Allocations 16-Dec-2025

Summary: We will not investigate Miss X’s complaint the Council failed to tell her about suitable social housing that had become available. The Council has upheld the complaint and provided a suitable remedy. Further investigation by us would not lead to a different outcome.

Dover District Council (25 010 130)

Statement Closed after initial enquiries Allocations 15-Dec-2025

Summary: We will not investigate this complaint about the priority given to a housing application. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Hackney (25 010 197)

Statement Closed after initial enquiries Allocations 15-Dec-2025

Summary: We will not investigate this complaint about how the Council has dealt with her housing register matters between 2009 and 2023. This is because the complaints are late and there are no good reasons to consider them now.

Buckinghamshire Council (25 008 808)

Statement Closed after initial enquiries Allocations 15-Dec-2025

Summary: We will not investigate this complaint about a housing application. This is mainly because there is not enough evidence of fault significantly disadvantaging Miss X.

Wokingham Borough Council (24 020 284)

Statement Not upheld Allocations 12-Dec-2025

Summary: We have found no fault with how the Council handled Miss X’s homelessness and housing register applications. The Council acted in line with relevant law and guidance.

London Borough of Bexley (25 009 327)

Statement Closed after initial enquiries Allocations 12-Dec-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation and it is not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint.

London Borough of Islington (24 014 869)

Statement Upheld Allocations 11-Dec-2025

Summary: Ms X complained about how the Council handled her mother, Ms Y’s, housing case. We found fault because of poor communication about the availability of a property the family viewed for Ms Y, its handling of reassessment requests for supported housing and a lack of consideration of its homelessness duties. This caused Ms X and Ms Y avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make payments to them both. For Ms Y, it will organise a reassessment for extra care sheltered accommodation, consider its homelessness duties and whether it can make a direct offer of accommodation to her.