London Borough of Islington (24 012 660)

Statement Upheld Allocations 02-Dec-2025

Summary: Miss Y complained about the way Council’s services, including Adult Social Care and Housing, have dealt with her and her concerns. We have not found fault by the Council in the way its services have dealt with Miss Y. But we have found fault, causing injustice, with the Council’s complaint handling. The Council should remedy this injustice by reviewing its process for handling her complaints.

London Borough of Hammersmith & Fulham (25 008 838)

Statement Upheld Allocations 02-Dec-2025

Summary: Miss X complained about the Council’s failure to transfer her daughter Miss Y and her children to suitable social housing. We found fault with the way the Council carried out its review of Miss Y’s Housing Register allocation. The Council’s fault caused injustice to Miss Y and Miss X. The Council has agreed to apologise, make a symbolic payment and carry out another review of Miss Y’s Housing Register allocation. The Council has also agreed to hold a meeting with all professionals involved with Miss Y’s family to discuss the family’s housing circumstances.

West Northamptonshire Council (25 004 505)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about housing allocations. There is insufficient evidence of fault to justify investigating.

London Borough of Barnet (25 009 526)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We cannot investigate Miss X’s complaint about conditions in her council house. We do not have jurisdiction to investigate complaints about the management of social housing.

London Borough of Sutton (25 009 541)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Wigan Metropolitan Borough Council (25 009 717)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council's lack of response to Police contact in 2024 supporting her need to move. There is insufficient evidence of fault in its assessment of her housing priority and an investigation is unlikely to lead to a different outcome.

Swindon Borough Council (25 010 333)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about the Council’s refusal to let Ms X join the housing register. There is not enough evidence of fault to warrant our involvement.

London Borough of Waltham Forest (25 000 811)

Statement Upheld Allocations 28-Nov-2025

Summary: Ms D says the Council delayed responding to her complaint and incorrectly removed her from the housing register. I have not found fault in the decision to remove Ms D from the housing register but there have been delays by the Council. It has accepted there is fault and offered to pay Ms D redress.

London Borough of Southwark (25 000 909)

Statement Upheld Allocations 28-Nov-2025

Summary: Mr X complained the Council wrongly suspended his housing application and removed him from the bidding system in November 2024. Mr X says the Council’s actions meant he missed out on the offer of a property. We found the Council’s failure to review the decision to close Mr X’s application is fault. As is the failure to properly assess Mr X’s request for medical priority. These faults have caused Mr X distress and uncertainty. The Council will apologise and make a payment to Mr X. It will also review Mr X’s medical priority and the decision to close his application.

Royal Borough of Kensington & Chelsea (25 001 605)

Statement Upheld Allocations 28-Nov-2025

Summary: Miss D complains the Council delayed accepting her onto the housing register. I have found the Council at fault because there were significant delays and poor handling of the case. The Council has agreed to pay Miss D redress.