Lichfield District Council (24 018 563)

Statement Closed after initial enquiries Allocations 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the property she was allocated from the Council’s Housing Register. This is because it was reasonable to expect her to use her suitability appeal rights.

Dacorum Borough Council (25 029 314)

Statement Closed after initial enquiries Allocations 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about housing allocations as his complaint about events which occurred in 2023 is too late. Also, the law says his complaint about the decision to refuse the request for a housing transfer should be made to the Housing Ombudsman.

Dartford Borough Council (25 003 041)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss D complains the Council failed to correctly deal with private housing disrepair, homelessness and alleged harassment by her landlord. I have not found fault by the Council except for a failure to obtain a Police report when considering the harassment allegations. The Council has agreed to review the evidence in the harassment case.

Surrey Heath Borough Council (25 007 744)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss D complains the Council delayed allowing her to bid for a larger social housing property. I have not found fault overall in the handling of the case except for one instance when the Council failed to clarify how it had assessed some evidence and applied its Allocations Policy. The Council will apologise to Miss D and revise its guidance on this matter for officers.

Birmingham City Council (24 023 161)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss B complained about the Council closing her housing application. We find that the Council failed to clearly explain which documents she had not provided, and what evidence it would accept as proof of her address. This caused Miss B some frustration and inconvenience. The Council has agreed to apologise to Miss B.

Leicester City Council (25 014 491)

Statement Closed after initial enquiries Allocations 05-Mar-2026

Summary: We will not investigate Miss X’s complaint that the Council did not support her as a fraud victim or help her relocate. This is because we are unlikely to find evidence of fault and there is no worthwhile outcome achievable by investigating further.

Derbyshire Dales District Council (25 015 737)

Statement Closed after initial enquiries Allocations 05-Mar-2026

Summary: We will not investigate this complaint about housing allocations because it is late without good reason to exercise discretion to investigate it now.

London Borough of Hounslow (25 002 602)

Statement Upheld Allocations 04-Mar-2026

Summary: The complaint is about the lack of communication from the Council about a decision on a housing register application. And that, because the Council’s Housing Allocations Policy gives preference to working households, it makes it discriminatory: against women who are pregnant or on maternity leave. Our decision is the Council was at fault in its communications. It has proposed a remedy, which is suitable. We do not uphold the complaint about discrimination. The Council has shown it considered the issue. Its view is it has measures to alleviate any indirect discrimination. Only the courts can decide if any discrimination is a proportionate means of the Council achieving the aim of its Policy.

London Borough of Wandsworth (24 023 261)

Statement Upheld Allocations 02-Mar-2026

Summary: Mr X complained the Council did not complete a reassessment of his housing allocation following new medical evidence. We find the Council at fault for the time taken to complete a reassessment, causing distress and uncertainty. The Council will apologise and remind relevant staff that, when a decision is delayed pending further enquiries, it should provide a clear update explaining the reason for the delay and the expected next steps.

London Borough of Southwark (25 001 983)

Statement Not upheld Allocations 02-Mar-2026

Summary: Mr X complains about the way the Council dealt with his housing situation after his relationship with his ex-partner ended and they remained at the same property causing distress. We have ended our investigation as we cannot achieve the outcome Mr X is seeking as his current living arrangements have now been approved by the courts.