London Borough of Hammersmith & Fulham (25 008 824)

Statement Upheld Allocations 28-Apr-2026

Summary: Based on current evidence we found there was repeated fault in the way the Council considered requests from Miss X for medical priority and a housing transfer. We recommended an apology, a distress payment and actions to properly consider her circumstances.

London Borough of Lambeth (25 003 943)

Statement Closed after initial enquiries Allocations 28-Apr-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is not enough evidence of fault to justify investigating.

Royal Borough of Kensington & Chelsea (25 001 200)

Statement Upheld Allocations 26-Apr-2026

Summary: Miss X complained about the Council’s handling of her housing and homelessness applications. We found the Council to be at fault because there were delays in the process and Miss X was given incorrect advice. This caused Miss X distress and uncertainty about her housing situation. To remedy this injustice, the Council agreed to apologise and make a symbolic payment. We did not find fault with the Council’s decision about Miss X’s eligibility to join the housing register.

Cheshire East Council (25 006 306)

Statement Upheld Allocations 26-Apr-2026

Summary: Mr X complained about the Council’s housing allocation decision and the bidding process. We found fault with the way the Council communicated with Mr X about the properties he could bid for. This fault caused injustice to Mr X. The Council has agreed to apologise, re-send its decision to Mr X and explain in writing details of its letting scheme.

London Borough of Wandsworth (25 020 500)

Statement Closed after initial enquiries Allocations 26-Apr-2026

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

London Borough of Ealing (25 013 494)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. 

South Hams District Council (25 014 157)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application banding. There is insufficient evidence of fault which would warrant an investigation.

Canterbury City Council (25 014 614)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s delay in assessing her housing register application and its failure to respond to her communications. Council failings did not cause a sufficient injustice to justify our involvement.

Birmingham City Council (25 019 934)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s housing applications because the complaints are previously considered, late, premature or there is no significant injustice.

Royal Borough of Greenwich (25 013 876)

Statement Closed after initial enquiries Allocations 21-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing allocation and disrepair in her social rented home. There is insufficient evidence of fault which would warrant an investigation into her housing assessment. We cannot investigate complaints about disrepair in social housing properties which outside our jurisdiction.