London Borough of Brent (25 005 509)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of its housing duties. Some of the complaint is late. For the remainder, Miss X did not use her appeal rights and there is not enough evidence of fault in the Council not allocating her a property.

Somerset Council (25 007 213)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s housing register application. There is insufficient evidence of injustice to Ms Y to justify an investigation.

Westminster City Council (25 007 892)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Tower Hamlets (24 018 996)

Statement Upheld Allocations 03-Nov-2025

Summary: Miss X complained about how the Council dealt with her brother’s (Mr X) housing register and homelessness applications. We found fault with its handling of both matters. The Council agreed to apologise to Mr X, reconsider its decision not to backdate his housing register application and make him a payment in recognition of the injustice caused to him. It also agreed to check its records to see if Mr X would have been the first placed bidder on any suitable properties offered by the Council between January 2024 and August 2025, when Mr X’s bidding number was activated.

London Borough of Redbridge (24 012 973)

Statement Upheld Allocations 03-Nov-2025

Summary: Mrs X complained about the way the Council dealt with her housing application and medical assessment. The Council was at fault for failing to explain the reasons for its decision, failing to evidence it had considered all of the medical evidence and failing to consider if Mrs X was homeless. This caused Mrs X uncertainty about whether the Council had completed the assessment process properly. The Council will apologise, complete a new medical assessment, consider if Mrs X is homeless and make a payment to her to remedy the injustice caused.

London Borough of Brent (25 007 957)

Statement Closed after initial enquiries Allocations 03-Nov-2025

Summary: We will not investigate this complaint about the unsuitability of Miss X’s accommodation. This is because we could not add to the investigation carried out by the Council. Miss X now has the right to appeal to the County Court regarding the suitability of her accommodation.

Arun District Council (25 008 017)

Statement Closed after initial enquiries Allocations 03-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (25 009 152)

Statement Closed after initial enquiries Allocations 03-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision about Mr X’s housing priority. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

London Borough of Lambeth (25 007 549)

Statement Closed after initial enquiries Allocations 31-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the suitability of temporary accommodation offered by the Council in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Westminster City Council (24 021 606)

Statement Upheld Allocations 30-Oct-2025

Summary: Miss X complained the Council placed her in bed-and-breakfast accommodation beyond the six week limit, delayed identifying alternative accommodation and failed to keep her up-to-date. The Council accepts it kept Miss X in bed-and-breakfast accommodation for longer than the six weeks allowed. The Council also failed to keep Miss X up-to-date. Because of the Council’s delay Miss X had to stay in unsuitable accommodation for longer than she should have. An apology and payment to Miss X is satisfactory remedy.