London Borough of Tower Hamlets (25 006 332)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.

London Borough of Haringey (25 005 337)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s lack of response to Mr X’s complaint about his unsuitable housing. This is because we could not add to the investigation already carried out by the Council.

Epping Forest District Council (25 006 361)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (24 023 005)

Statement Closed after initial enquiries Allocations 13-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Ealing (24 010 877)

Statement Upheld Allocations 09-Oct-2025

Summary: We found fault on Mrs Y’s homeless complaint about the Council’s decision to end the housing duty it owed her. It delayed identifying she had not been evicted from her property, failed to realise the significance of the tenancy agreement when she first sent it, failed to tell her she had review rights against its decision she was not homeless, and failed to act on her request for a statutory review of her accommodation’s suitability. It delayed responding to her complaint. The Council agreed to send her a written apology; reissue the decision and set out her review rights; back date any increased priority and carry out a suitability review should the review find in her favour; review why it failed to decide it owed her no main housing duty sooner; review why there was a delay responding to her complaint. It also agreed to pay her £100 for the delays with her complaint. These actions remedy the injustice caused. There was no fault on her complaint about it reducing her banding or about it failing to find her alternative suitable accommodation.

Royal Borough of Kensington & Chelsea (25 007 976)

Statement Upheld Allocations 09-Oct-2025

Summary: We have decided not to investigate Ms X’s complaint the Council delayed assessing her housing register application. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by way of an apology and payment of £100. Further investigation by us would not be proportionate.

Epping Forest District Council (24 013 789)

Statement Upheld Allocations 07-Oct-2025

Summary: Ms X complained about the way the Council handled her homelessness application and request to join its housing register. We find the Council at fault for providing incorrect information, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.

London Borough of Southwark (25 005 895)

Statement Closed after initial enquiries Allocations 07-Oct-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Westminster City Council (25 007 345)

Statement Closed after initial enquiries Allocations 07-Oct-2025

Summary: We will not investigate this complaint about the unsuitability of Mr X’s temporary accommodation as he has the right to appeal to the County Court.

Gravesham Borough Council (25 008 516)

Statement Upheld Allocations 07-Oct-2025

Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.