Lewes District Council (25 012 132)

Statement Upheld Allocations 16-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for the housing register. This is because the Council agreed to resolve the complaint by providing a proportionate remedy.

London Borough of Richmond upon Thames (25 003 989)

Statement Closed after initial enquiries Allocations 16-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.

Dover District Council (25 004 313)

Statement Closed after initial enquiries Allocations 16-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.

Birmingham City Council (24 014 164)

Statement Upheld Allocations 15-Sep-2025

Summary: Miss B complained about the Council’s decision to close her housing application as incomplete. We find that the Council was wrong to close Miss B’s application because she had provided all the required information. This caused Miss B unnecessary frustration, worry and inconvenience. The Council has already apologised to Miss B. It has also agreed to make a symbolic payment to Miss B, backdate her registration date and make service improvements.

London Borough of Lewisham (25 004 463)

Statement Closed after initial enquiries Allocations 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Croydon (25 001 929)

Statement Closed after initial enquiries Allocations 14-Sep-2025

Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation and the Council’s decision about what priority to give Mr X’s application for social housing. Mr X has a right of appeal to court about the suitability of his accommodation which he can use. It is unlikely an investigation would find fault in the Council’s decision about social housing priority.

Stevenage Borough Council (25 004 239)

Statement Closed after initial enquiries Allocations 14-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join the housing register. It is reasonable for Mr X to request a review.

Stroud District Council (25 003 334)

Statement Closed after initial enquiries Allocations 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Epping Forest District Council (25 003 469)

Statement Closed after initial enquiries Allocations 11-Sep-2025

Summary: We cannot investigate this complaint about the Council’s failure to complete repairs and rubbish removal from a property which she transferred to. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

London Borough of Islington (24 015 594)

Statement Upheld Allocations 10-Sep-2025

Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y to suitable alternative accommodation as it agreed to do in January 2024. The Council has agreed to remedy this injustice by apologising to Miss Y and making a payment to recognise the impact of her continued stay in unsuitable accommodation.