Birmingham City Council (25 000 338)

Statement Upheld Allocations 28-Oct-2025

Summary: Mrs X complained about the Council closing her housing application. We find that the Council failed to provide clear information about the documents she needed to submit to support her application, or the evidence it would accept as proof of her address. It then closed Mrs X’s application as incomplete without specifying what information she had not provided. This caused Mrs X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to assess Mrs X’s application and, if she qualifies to join the register, it will backdate her award and registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs X.

London Borough of Hillingdon (25 002 685)

Statement Not upheld Allocations 28-Oct-2025

Summary: Mrs D complains about a housing association withdrawing a housing offer. I have ended the investigation because the actions of the housing association are outside of our remit, and we cannot achieve the outcome sought by Mrs D.

Rochdale Metropolitan Borough Council (25 010 687)

Statement Closed after initial enquiries Allocations 28-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s housing decision. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Haringey (24 012 742)

Statement Closed after initial enquiries Allocations 27-Oct-2025

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault to justify an investigation.

Birmingham City Council (25 000 411)

Statement Upheld Allocations 27-Oct-2025

Summary: Miss X complained about the Council closing her housing applications. We find that the Council failed to provide clear information about the documents she needed to submit to support her applications and then closed them as incomplete without specifying which documents she had not provided. It also wrongly closed her third application as incomplete when she had provided all the necessary documents. This caused Miss X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to apologise and make a symbolic payment to Miss X.

Birmingham City Council (25 000 823)

Statement Upheld Allocations 27-Oct-2025

Summary: Mr B complained about the Council closing his housing application. We find that the Council failed to provide clear information about the documents he needed to submit to support his application and then closed it as incomplete without specifying why it could not accept the documents he had provided. Mr B has since joined the housing register. The Council remedied Mr B’s injustice by backdating his housing priority. There is no significant unremedied injustice.

Westminster City Council (25 005 837)

Statement Closed after initial enquiries Allocations 27-Oct-2025

Summary: We will not investigate this complaint about how the Council considered Mrs X’s housing allocation. There is insufficient evidence of fault and injustice to justify an investigation.

London Borough of Redbridge (25 010 374)

Statement Closed after initial enquiries Allocations 27-Oct-2025

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault and significant injustice to justify an investigation.

London Borough of Sutton (25 002 483)

Statement Closed after initial enquiries Allocations 25-Oct-2025

Summary: We will not investigate this complaint about a vacancy on the Council’s choice-based housing lettings system which Miss X says was incorrectly advertised. There is insufficient evidence of fault which would warrant an investigation.

Sheffield City Council (25 001 959)

Statement Closed after initial enquiries Allocations 23-Oct-2025

Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding or backdate her waiting time. This is because there is not enough evidence of fault to justify investigating.