Recent statements in this category are shown below:
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Epping Forest District Council (24 013 789)
Statement Upheld Allocations 07-Oct-2025
Summary: Ms X complained about the way the Council handled her homelessness application and request to join its housing register. We find the Council at fault for providing incorrect information, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.
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London Borough of Southwark (25 005 895)
Statement Closed after initial enquiries Allocations 07-Oct-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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Westminster City Council (25 007 345)
Statement Closed after initial enquiries Allocations 07-Oct-2025
Summary: We will not investigate this complaint about the unsuitability of Mr X’s temporary accommodation as he has the right to appeal to the County Court.
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Gravesham Borough Council (25 008 516)
Statement Upheld Allocations 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.
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East Lindsey District Council (25 004 760)
Statement Closed after initial enquiries Allocations 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to class Miss X as ineligible to join its housing register. This is because it is unlikely an investigation would find fault with the Council’s actions.
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London Borough of Redbridge (24 021 870)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to allocate Ms X a property she successfully bid on. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Leeds City Council (25 000 197)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about Mr X’s housing application. The evidence suggests the Council properly reached its decision not to give Mr X’s application priority. We would be unlikely to achieve significantly more regarding the delay. The data protection concern is more properly for the Information Commissioner.
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Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate Mrs X’s complaint about housing policies. There is insufficient evidence of fault to justify an investigation.
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Westminster City Council (25 007 558)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about Ms X’s housing application because there is not enough evidence of fault to warrant further investigation.
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Epping Forest District Council (25 005 708)
Statement Closed after initial enquiries Allocations 04-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.