London Borough of Hammersmith & Fulham (25 008 824)

Statement Upheld Allocations 28-Apr-2026

Summary: Based on current evidence we found there was repeated fault in the way the Council considered requests from Miss X for medical priority and a housing transfer. We recommended an apology, a distress payment and actions to properly consider her circumstances.

London Borough of Lambeth (25 003 943)

Statement Closed after initial enquiries Allocations 28-Apr-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is not enough evidence of fault to justify investigating.

Royal Borough of Kensington & Chelsea (25 001 200)

Statement Upheld Allocations 26-Apr-2026

Summary: Miss X complained about the Council’s handling of her housing and homelessness applications. We found the Council to be at fault because there were delays in the process and Miss X was given incorrect advice. This caused Miss X distress and uncertainty about her housing situation. To remedy this injustice, the Council agreed to apologise and make a symbolic payment. We did not find fault with the Council’s decision about Miss X’s eligibility to join the housing register.

Cheshire East Council (25 006 306)

Statement Upheld Allocations 26-Apr-2026

Summary: Mr X complained about the Council’s housing allocation decision and the bidding process. We found fault with the way the Council communicated with Mr X about the properties he could bid for. This fault caused injustice to Mr X. The Council has agreed to apologise, re-send its decision to Mr X and explain in writing details of its letting scheme.

Folkestone & Hythe District Council (25 014 750)

Statement Closed after initial enquiries Allocations 26-Apr-2026

Summary: Ms X complains that she has experienced three no fault evictions and she has not been offered a suitable property. As a result, Ms X is homeless, living in her car, separated from her adult children and her mental health has declined. She also complains that the Council has ended its homelessness duty towards her.

We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide:

London Borough of Wandsworth (25 020 500)

Statement Closed after initial enquiries Allocations 26-Apr-2026

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

London Borough of Ealing (25 013 494)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. 

South Hams District Council (25 014 157)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application banding. There is insufficient evidence of fault which would warrant an investigation.

Canterbury City Council (25 014 614)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s delay in assessing her housing register application and its failure to respond to her communications. Council failings did not cause a sufficient injustice to justify our involvement.

Birmingham City Council (25 019 934)

Statement Closed after initial enquiries Allocations 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s housing applications because the complaints are previously considered, late, premature or there is no significant injustice.