London Borough of Hounslow (25 004 560)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Surrey Heath Borough Council (25 005 269)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about a housing application. There is not enough evidence of fault.

London Borough of Lambeth (25 005 347)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate this complaint about the suitability of accommodation offered under the Council’s homelessness duty. It was reasonable for Miss X to use the review/appeal procedure offered by the legislation to challenge the Council’s decision. We cannot investigate complaints about repairs from tenants of social housing landlords.

Manchester City Council (25 005 456)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

London Borough of Southwark (24 023 460)

Statement Upheld Allocations 29-Sep-2025

Summary: Miss X complained the Council failed to properly consider her housing application and the evidence she provided. We do not find fault with how the Council considered Miss X’s application. We find the Council at fault for delays in considering Miss X’s review request, causing uncertainty, but the Council has already acted to address this.

London Borough of Waltham Forest (24 020 021)

Statement Closed after initial enquiries Allocations 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. Further investigation would not lead to a different outcome because the complainant is awaiting a fresh review of their application.

Nottingham City Council (24 020 400)

Statement Closed after initial enquiries Allocations 28-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her request for an urgent management transfer from her council tenancy. This is because the complaint relates to events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate these matters.

Colchester City Council (25 005 136)

Statement Closed after initial enquiries Allocations 28-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing needs. The complaint is late.

North Tyneside Metropolitan Borough Council (24 018 707)

Statement Upheld Allocations 25-Sep-2025

Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.

London Borough of Lewisham (25 003 182)

Statement Closed after initial enquiries Allocations 25-Sep-2025

Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s homelessness application. This is because there is not enough evidence of fault to warrant an investigation.