London Borough of Hackney (25 020 733)

Statement Closed after initial enquiries Allocations 25-Aug-2026

Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.

London Borough of Barnet (25 020 856)

Statement Closed after initial enquiries Allocations 25-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a homelessness application in 2024. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Nottingham City Council (25 021 512)

Statement Closed after initial enquiries Allocations 25-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s management of her social housing.

Birmingham City Council (25 025 832)

Statement Closed after initial enquiries Allocations 25-Aug-2026

Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.

Royal Borough of Kensington & Chelsea (25 011 232)

Statement Upheld Allocations 25-Aug-2026

Summary: The Council was at fault for the delay in assessing Mr X’s application for medical priority on the housing register and for an extra bedroom need. However, this did not cause a significant injustice as the Council decided Mr X did not qualify for medical priority or an extra bedroom and there was no evidence of fault in how it reached this decision.

London Borough of Havering (25 014 039)

Statement Closed after initial enquiries Allocations 25-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to remove a housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Southwark (25 018 367)

Statement Upheld Allocations 24-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s housing register application. The Council has agreed a proportionate remedy for Miss X’s injustice which removes the need to investigate.

London Borough of Redbridge (25 018 438)

Statement Not upheld Allocations 24-Aug-2026

Summary: Ms D says the Council failed to inform her that a property she had secured was subject to the London Living Rent in 2021. I have ended the investigation because the key events happened several years ago and Ms D should have complained to us sooner.

North Kesteven District Council (25 022 048)

Statement Closed after initial enquiries Allocations 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about the suitability of his property, delay in completing adaptations and disrepair. Parts of the complaint are late or are about matters we do not have the power to investigate. There is insufficient evidence of fault to justify investigation of the remaining matters.

Wychavon District Council (25 025 695)

Statement Closed after initial enquiries Allocations 24-Aug-2026

Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.