West Suffolk Council (25 010 198)

Statement Upheld Allocations 16-Jun-2026

Summary: Mrs B complained about the Council’s handling of her housing application and delays in it reviewing her banding. The Council was at fault. It failed to properly consider medical evidence Mrs B had sent it, delayed carrying out a review, and its communication was poor. As a result, Mrs B suffered distress and frustration, and she missed the opportunity to be offered a property she bid on. The Council has agreed to apologise to Mrs B, make a symbolic payment, and issue staff guidance.

Dudley Metropolitan Borough Council (25 011 493)

Statement Upheld Allocations 16-Jun-2026

Summary: Ms D says the Council incorrectly withdrew an offer of housing and changed her housing band in 2025. I have found the Council at fault because it failed to clarify whether Ms D was eligible for her former banding level. Its review of the case was flawed and gave incorrect reasons for why the banding had changed. I have asked the Council to carry out a new review.

London Borough of Barnet (25 015 162)

Statement Closed after initial enquiries Allocations 16-Jun-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application priority and its offer of unsuitable accommodation which resulted in it ending its homelessness duty to Mr X. There is insufficient evidence of fault in the Council’s assessment of the housing application. It was reasonable for Mr X to appeal the homelessness statutory review decision by using his right of appeal under the homelessness legislation.

Somerset Council (25 016 092)

Statement Closed after initial enquiries Allocations 16-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

London Borough of Lambeth (25 018 068)

Statement Closed after initial enquiries Allocations 15-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation scheme because there is insufficient evidence of fault in its decision-making to justify our involvement. It is also noted that the Complaint was received outside the normal 12-month period for investigating complaints.

Birmingham City Council (25 024 918)

Statement Closed after initial enquiries Allocations 15-Jun-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Sandwell Metropolitan Borough Council (25 007 426)

Statement Closed after initial enquiries Allocations 14-Jun-2026

Summary: We will not investigate this complaint about a priority social housing application. There is not enough evidence of fault in the Council’s decision making, and the injustice from the Council’s delay is not significant enough to warrant investigation.

London Borough of Waltham Forest (25 010 809)

Statement Upheld Allocations 14-Jun-2026

Summary: We have upheld Miss X’s complaint about how the Council handled the review of her housing band decision. The Council agreed a proportionate remedy and service improvements which removed the need for us to investigate.

Westminster City Council (25 011 780)

Statement Not upheld Allocations 14-Jun-2026

Summary: The Council was not at fault. It considered Mrs X’s medical evidence and her family’s circumstances in line with its allocation policy when deciding not to increase her priority banding.

Buckinghamshire Council (25 015 797)

Statement Closed after initial enquiries Allocations 14-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement.