London Borough of Croydon (25 007 996)

Statement Upheld Allocations 21-Apr-2026

Summary: The Council delayed reviewing its decision to remove Ms X from its housing register and delayed accepting its homelessness duties to her. This caused Ms X uncertainty, distress and meant Ms X and her family lived in unsuitable accommodation for six months. The Council’s failure to offer interim accommodation also resulted in Ms X and her family facing a forced eviction and being street homeless for one night. The Council has agreed to apologise and make a payment to Ms X.

London Borough of Tower Hamlets (25 012 062)

Statement Closed after initial enquiries Allocations 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing applications. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Durham County Council (25 013 836)

Statement Closed after initial enquiries Allocations 21-Apr-2026

Summary: We will not investigate the Council’s decision to refuse access to the housing register. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hackney (25 011 073)

Statement Not upheld Allocations 20-Apr-2026

Summary: Mr X complained about the Council’s handling of his reports of noise nuisance from a neighbour, and its handling of his application for rehousing on medical grounds. Mr X also complained the Council failed to make reasonable adjustments as part of its consideration of his case. He says the Council’s actions caused avoidable distress, anxiety and uncertainty, and negatively impacted his mental health. I have ended our investigation because there is a body better placed to consider this complaint.

Dartford Borough Council (25 013 360)

Statement Closed after initial enquiries Allocations 20-Apr-2026

Summary: We will not investigate this complaint about the Council not doing a housing register review. Parts of the complaint are late without good reason, and in the rest, there is insufficient evidence of fault to justify our involvement.

Gedling Borough Council (25 013 875)

Statement Closed after initial enquiries Allocations 20-Apr-2026

Summary: We will not investigate Ms X’s complaint against the Council because there is insufficient evidence of fault it’s decision-making to justify our involvement.

London Borough of Lambeth (25 019 013)

Statement Closed after initial enquiries Allocations 20-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application because further investigation is unlikely to lead to a different outcome.

London Borough of Croydon (25 017 573)

Statement Closed after initial enquiries Allocations 20-Apr-2026

Summary: We will not investigate Mr B’s complaint about the way the Council assessed his housing register application because there is insufficient evidence of fault in the Council’s decision-making to justify our involvement.

London Borough of Tower Hamlets (25 005 243)

Statement Upheld Allocations 19-Apr-2026

Summary: Ms X complains the Council has not dealt properly with her housing because it has placed her in unsuitable temporary accommodation. The Council is at fault because it did not complete a medical review. Ms X suffered uncertainty and had to live in unsuitable accommodation. The Council should apologise, make a symbolic payment to Ms X and review its processes.

Harlow District Council (25 010 142)

Statement Upheld Allocations 19-Apr-2026

Summary: Miss X complained about the Council’s handling of her housing application. We find fault in the Council’s delay in completing her medical assessment, poor communication, failure to provide adequate reasons for its decisions, failure to notify her of her review rights, and incorrectly suspending her housing application. These faults caused Miss X distress, uncertainty, avoidable time and trouble, loss of her review rights, and a lost opportunity to secure suitable accommodation. The Council has agreed to apologise, make a payment to Miss X, provide a direct offer of suitable accommodation, and take steps to improve its service.