London Borough of Lambeth (25 011 926)

Statement Upheld Allocations 08-Sep-2026

Summary: Mr X complained the Council made him an offer of unsuitable temporary and permanent accommodation and prevented him from bidding for permanent accommodation for several months. We found fault by the Council on all matters. This caused Mr X uncertainty, frustration and distress. We recommend the Council apologise to Mr X and make him a payment in recognition of the injustice caused to him.

London Borough of Redbridge (25 016 260)

Statement Upheld Allocations 08-Sep-2026

Summary: The Council was at fault for failing to provide Miss X temporary accommodation when she was experiencing domestic abuse, causing her distress and frustration. Delay in a review of her housing priority banding, poor communication and delay in the Council’s complaint handling added to her frustration. The Council has agreed to apologise to Miss X and to make a payment to acknowledge the impact of its faults.

London Borough of Bexley (25 025 422)

Statement Closed after initial enquiries Allocations 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to exclude her from its housing register. This is because there is not enough evidence of fault by the Council to justify us investigating.

London Borough of Havering (26 015 198)

Statement Closed after initial enquiries Allocations 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X from its housing register in 2011. The complaint is late and there are no good reasons why we should consider it now.

London Borough of Haringey (25 019 632)

Statement Upheld Allocations 07-Sep-2026

Summary: We have upheld Mrs X’s complaint because the Council delayed considering the suitability of her accommodation and delayed reviewing its banding decision. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.

Buckinghamshire Council (25 021 780)

Statement Closed after initial enquiries Allocations 07-Sep-2026

Summary: We will not investigate this complaint about Ms X’s housing. This is because we cannot achieve the outcome Ms X is seeking.

Thurrock Council (25 021 933)

Statement Closed after initial enquiries Allocations 07-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision he did not qualify to join the housing register. There is insufficient evidence of fault in the Council’s application of its policy.

London Borough of Enfield (25 022 271)

Statement Closed after initial enquiries Allocations 07-Sep-2026

Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot investigate his complaints about the tenancy itself because the management of social housing tenancies is outside our jurisdiction and we have no discretion to consider them.

Birmingham City Council (25 022 331)

Statement Closed after initial enquiries Allocations 07-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council's handling of her housing application because there is insufficient evidence of fault which would warrant an investigation.

West Suffolk Council (25 024 672)

Statement Closed after initial enquiries Allocations 07-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision Ms X does not qualify to be on its housing register. This is because there is not enough evidence of fault to justify an investigation.