Runnymede Borough Council (25 007 512)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s offer of a tenancy to Miss X in 2019. We previously considered and decided a complaint on this matter in 2021. We will not investigate the Council’s assessment of her banding priority in 2024 because this complaint was received outside the normal 12-month period.

London Borough of Enfield (25 013 310)

Statement Upheld Allocations 18-Aug-2026

Summary: Mr X complained the Council failed to properly assess his housing register application and priority points and consider his child’s disability. We have not found fault with the Council’s 2025 assessment and review of Mr X’s housing priority, or with its consideration of its Equality Act duties. We have found fault, causing injustice, with its failure to properly complete the further assessment of Mr X’s housing application. The Council has agreed to remedy this injustice by apologising, making a payment to recognise the upset caused and completing the further assessment.

Birmingham City Council (25 021 672)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to close a housing application when the applicant failed to respond to a renewal review. There is insufficient evidence of fault which would warrant an investigation.

Epping Forest District Council (25 024 785)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate Ms X’s complaint about a decision to remove her from its housing register. Since bringing her complaint to us, the Council has reinstated her on the register and awarded Band C priority for moderate medical need. It is unlikely an investigation would lead to a different outcome and there is insufficient evidence of fault in its priority banding decision.

Somerset Council (25 024 858)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate Ms X’s complaint about housing information provided to her by the Council in 2024 and earlier and its recent decision that she is adequately housed. Part of the complaint in late. There is insufficient evidence of fault in the Council’s more recent actions.

Sheffield City Council (25 025 658)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision not to award medical priority. This is because we cannot investigate late complaints unless we decide there are good reasons why someone could not have complained earlier.

London Borough of Hillingdon (26 013 571)

Statement Closed after initial enquiries Allocations 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision on a property allocation. This is because Mr X’s complaint is a matter better addressed through the courts and it would be reasonable to expect him to use his court remedy to achieve what he is looking for. Nor will we investigate a complaint about how the Council handled Mr X’s information requests. There is another body better placed to consider that part of his complaint.

London Borough of Ealing (24 002 389)

Statement Upheld Allocations 17-Aug-2026

Summary: Miss D says the Council made unsuitable offers of accommodation. I have found the Council at fault because it failed to sufficiently assess whether a property offer was suitable for the assessed medical needs of Miss D’s family before they moved into the home. The Council has agreed to pay redress to Miss D and to meet with her to explain what steps it will take to rehouse her.

Birmingham City Council (25 018 471)

Statement Closed after initial enquiries Allocations 17-Aug-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is not enough evidence of fault to justify an investigation. We do not have the power to investigate how the Council dealt with Mr X’s complaints about mould and damp in his property.

London Borough of Camden (25 020 794)

Statement Closed after initial enquiries Allocations 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from its decision to change the priority of Mr X’s application.