London Borough of Barnet (25 006 734)

Statement Not upheld Allocations 30-Jun-2026

Summary: We have found no fault with the Council in the way it handled Mr X’s accommodation suitability review request. It carried out an informal review followed by a formal review in line with its Allocation Scheme.

Birmingham City Council (25 014 228)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Newham (25 016 311)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about Ms X’s bidding on the Council housing register. This is because there is not enough evidence of injustice to justify further investigation.

Royal Borough of Greenwich (25 020 655)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about Ms X’s priority on the Council’s housing register. This is because there is not enough evidence of fault to justify further investigation.

Liverpool City Council (25 014 521)

Statement Upheld Allocations 29-Jun-2026

Summary: It is not appropriate to investigate this complaint about the Council’s handling of Miss X’s housing application further. This is because the Council accepted fault and offered a suitable remedy. Further investigation would not be proportionate.

London Borough of Harrow (25 016 807)

Statement Upheld Allocations 29-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s delay in re-assessing her housing register application. The Council apologised and offered to pay her £250 to remedy the uncertainty and avoidable time and trouble caused. Further investigation by us would not lead to a different outcome.

Manchester City Council (25 023 172)

Statement Closed after initial enquiries Allocations 29-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

London Borough of Barnet (25 023 253)

Statement Upheld Allocations 29-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness and housing applications. On one part, it was reasonable for him to use his right of appeal. On the other part, the Council has agreed to remedy the complaint by issuing a separate housing decision. This provides a proportionate remedy for the injustice caused.

London Borough of Hackney (25 024 619)

Statement Closed after initial enquiries Allocations 29-Jun-2026

Summary: We will not investigate this complaint about the way the Council handled Miss X’s housing application. This is because there is insufficient evidence of fault by the Council.

Somerset Council (26 007 082)

Statement Closed after initial enquiries Allocations 29-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s review of his housing priority banding. This is because progress has now been made and Mr X has withdrawn his complaint.