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Recent statements in this category are shown below:

  • Norwich City Council (21 003 729)

    Statement Upheld Allocations 03-May-2022

    Summary: Mrs D says the Council failed to properly review her housing application and banding in 2021. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to the recommended actions.

  • London Borough of Lambeth (21 005 540)

    Statement Upheld Allocations 28-Apr-2022

    Summary: Miss X complained she has been living in unsuitable temporary accommodation for two years. The Ombudsman found the Council was at fault for giving incorrect advice, for failing to properly consider whether the temporary accommodation was suitable, and for not doing enough to consider alternate options once it was aware the temporary accommodation was unsuitable.

  • Exeter City Council (20 014 237)

    Statement Upheld Allocations 28-Apr-2022

    Summary: The Council's inaccurate advertising of two properties on the housing register was fault. The Council was also at fault for delays responding to Mrs X and her solicitor and failure to deal with a complaint in line with its policy. The Council has agreed to apologise, pay the family £1,575, and take action to improve its service.

  • Thurrock Council (21 009 340)

    Statement Upheld Allocations 27-Apr-2022

    Summary: The Council was at fault for the way it handled Ms X's housing application. This caused Ms X injustice as she may have received a higher priority on the housing register. The Council has agreed to remedy the injustice caused.

  • Birmingham City Council (21 004 987)

    Statement Upheld Allocations 27-Apr-2022

    Summary: The Council is not making consistent decisions about whether housing applicants can bid on properties with one less bedroom than they need. The Council has agreed to take action to ensure its decisions are consistent in future.

  • London Borough of Harrow (21 008 872)

    Statement Not upheld Allocations 25-Apr-2022

    Summary: Mrs X complained the Council did not provide the remedy recommended by the Ombudsman in resolution of a previous complaint. The complaint was closed because the remedy was provided by the Council and the Ombudsman did not find fault with its handling of the matter.

  • London Borough of Southwark (20 011 751)

    Statement Upheld Allocations 21-Apr-2022

    Summary: Miss Y complained about the way the Council considered her request for medical priority banding on its housing register. We have found fault by the Council in failing to carry out reviews of its decision properly, causing Miss Y injustice. The Council has agreed to remedy this by completing a fresh review, apologising, making a payment to reflect Miss Y's distress time and trouble and a service improvement.

  • London Borough of Newham (21 008 357)

    Statement Not upheld Allocations 19-Apr-2022

    Summary: Mr and Mrs C complained about the way the Council considered their request for Mrs C to be included as part of the household in the application for rehousing. They further complained about whether the Council had properly considered their overall circumstances and whether discretion should be exercised to increase their priority for rehousing. There was no fault.

  • London Borough of Lambeth (21 008 518)

    Statement Upheld Allocations 18-Apr-2022

    Summary: Miss X complained about poor conditions and the unsuitability of her temporary accommodation. The Council was at fault because it knew the managing agents had not carried out repairs and it did not properly assess and meet Miss X's need for disabled adaptations. As a result, Miss X suffered injustice for which the Council has agreed to provide a suitable remedy.

  • London Borough of Southwark (21 011 480)

    Statement Upheld Allocations 12-Apr-2022

    Summary: Ms Y complained the Council failed to provide formal decisions with review rights in response to her requests for priority under its allocation scheme. The Council was at fault and should reconsider its decisions. It should also review its processes to ensure it provides formal decisions with review rights in these circumstances in future.