London Borough of Barking & Dagenham (25 002 702)

Report Upheld Allocations 04-Jun-2026

Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.

Birmingham City Council (25 020 207)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about housing allocations. This is because we cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. We are unlikely to find fault with the remaining issues complained about.

Worcester City Council (25 023 162)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. The complaint is late, and it would have been reasonable for Mr X to have complained to us sooner.

London Borough of Hounslow (25 023 230)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about Miss X’s housing application. The complaint is late and there are no good reasons to exercise our discretion to investigate.

London Borough of Hackney (25 023 254)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing application. This is because complaint is late, there is no good reason to exercise discretion to investigate it now.

Royal Borough of Greenwich (25 023 629)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about the Council’s decision not to backdate Ms X’s housing banding to 2019. This is because complaint is late, there is no good reason to exercise discretion to investigate it now.

London Borough of Hackney (25 006 817)

Statement Upheld Allocations 11-May-2026

Summary: Mr F complained about the way the Council handed his housing register application. We found fault as the Council did not consider all the information he had provided when reviewing its housing register decision and did not make inquiries into whether he may be homeless. This caused Mr F distress. The Council has agreed to apologise, make a symbolic payment, reconsider his housing register application and make homelessness inquiries. It will also make some service improvements.

Dartford Borough Council (25 016 320)

Statement Closed after initial enquiries Allocations 11-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault in its decision-making which would warrant an investigation.

London Borough of Merton (25 024 160)

Statement Closed after initial enquiries Allocations 11-May-2026

Summary: We will not investigate this complaint about delay in offering suitable accommodation. This is because there is not enough evidence of fault to justify investigating.

London Borough of Islington (25 022 962)

Statement Closed after initial enquiries Allocations 11-May-2026

Summary: We will not investigate this complaint about Mr X and Mrs Y’s housing register application. There is not enough evidence of fault to justify an investigation.