London Borough of Newham (25 015 407)

Statement Not upheld Allocations 15-Sep-2026

Summary: Miss D complains the Council incorrectly closed her housing register account. I have not found fault by the Council. It acted in line with its policies and procedures.

West Northamptonshire Council (25 021 674)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We cannot investigate Mr X’s complaint about the Council's handling of his housing register application. Mr X has started court proceedings, so we do not have the power to consider his complaint.

Bracknell Forest Council (25 024 689)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We will not investigate this complaint about the Council failing to adequately consider the best interests of Miss X’s children when considering her housing application. This is because there is insufficient evidence of fault by the Council.

London Borough of Enfield (25 027 510)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We will not investigate this complaint about the Council charging for a period in temporary accommodation when Mr X says he had vacated but he retained the keys to the property. Further investigation would not lead to a different outcome in this case.

London Borough of Wandsworth (25 019 971)

Statement Closed after initial enquiries Allocations 14-Sep-2026

Summary: We will not investigate this complaint about how the Council dealt with a management transfer application. The Council offered a proportionate remedy for the delay in dealing with the application. We will not investigate how the Council reached its decision to refuse a management transfer as we cannot achieve a worthwhile outcome.

Leeds City Council (25 025 283)

Statement Closed after initial enquiries Allocations 14-Sep-2026

Summary: We will not investigate this complaint about the way the Council has prioritised Ms X’s family for allocation of a property. This is because there is not enough evidence of fault to warrant an investigation.

Rushcliffe Borough Council (25 025 969)

Statement Closed after initial enquiries Allocations 14-Sep-2026

Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.

London Borough of Haringey (26 008 466)

Statement Closed after initial enquiries Allocations 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss Y’s housing register application. This is because part of the complaint is late and there are no good reasons to look at it now. And, there is not enough evidence of fault in the Council’s more recent decision-making process to justify investigating.

London Borough of Croydon (25 019 111)

Statement Closed after initial enquiries Allocations 13-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing application. The Council has agreed to consider her request for a direct offer. I am satisfied with the actions the Council has proposed to take.

Thurrock Council (25 021 473)

Statement Closed after initial enquiries Allocations 13-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision he did not qualify to join its housing register. There is insufficient evidence of fault in the Council’s application of its allocations policy.