Decision search
Your search has 54124 results
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Surrey County Council (25 005 286)
Statement Closed after initial enquiries Special educational needs 01-Oct-2025
Summary: We will not investigate Mrs X’s complaint about a delay in issuing an Education Health and Care Plan as it is not sufficient to justify an investigation. It is reasonable to expect Mrs X to have appealed to the Tribunal if the Council’s assessment process was so flawed it meant the Education Health and Care Plan does not meet her child’s needs.
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London Borough of Hammersmith & Fulham (25 005 289)
Statement Closed after initial enquiries Council tax 01-Oct-2025
Summary: We will not investigate this complaint about council tax arrears and enforcement following a liability order. This is because there is not enough evidence of fault to justify our involvement.
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North Yorkshire Council (25 005 303)
Statement Closed after initial enquiries Other 01-Oct-2025
Summary: We cannot investigate this complaint about development plans. This is because the law prevents us from investigating complaints from public bodies.
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Essex County Council (25 005 315)
Statement Closed after initial enquiries Charging 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to ask for a client contribution towards care and support costs. Any injustice is not significant enough to justify our involvement.
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Leeds City Council (25 005 481)
Statement Closed after initial enquiries Antisocial behaviour 01-Oct-2025
Summary: We cannot investigate Mr X’s complaint the Council failed to take action against his neighbours, who are Council tenants, after his fence was damaged. This is because we have no power to consider the Council’s action in connection with its management of its social housing.
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London Borough of Hillingdon (25 005 512)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (25 005 548)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment and review of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Lambeth (25 005 555)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not investigate Mrs X’s complaint about housing allocations because there is not enough evidence of fault.
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Stockton-on-Tees Borough Council (25 005 569)
Statement Upheld Safeguarding 01-Oct-2025
Summary: We will not investigate this complaint about failures in adult social care process to appoint a representative. The Council apologised for the impact of its fault and redid the process. We are satisfied with the actions the Council has taken and it is unlikely we would add anything further or reach a different outcome.
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Bristol City Council (25 007 021)
Statement Closed after initial enquiries Parking and other penalties 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s escalation of a Penalty Charge Notice. This is because Ms X has already received a remedy for part of the issue through the courts and it is unlikely we could achieve significantly more.